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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2112 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers have good things to say about the Commuter Series Case's protection and fit, with many appreciating its ease of use and lightweight design. Positive feedback also highlights the case's quality and grip, while some mention the reasonable price. However, a few customers noted concerns about the case adding bulk and some challenges with the charging port cover. The lack of a built-in screen protector was also mentioned as a drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,112 reviews
  • Rated 2 out of 5 stars

    Broke

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always bought Otterbox cases for all my cellphones. Never thought of even trying any other brand, but Otterbox’s 11 pro case disappointed me. The rubber part of the case broke, the volume buttons came off. I’m nit sure if I received a defective piece or what, but terrible quality.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Yikes! We're just as surprised as you that your current Commuter Series case has fallen on such hard times, but the good news is our handy Otters will be more than happy to help fix things right up with a brand-new warranty replacement. Just stop by our official website to set things in motion and we'll take it from there!


      https://www.otterbox.com/en-us/warranty-claim


      Have a great day!
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Phone broke first time it was dropped within case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this case and the first time the phone was dropped, the back of the phone broke and the phone stopped working. Phone was dropped from kitchen counter to tile floor. It must have hit just at the right angle to break the corner. See photos.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Gene.

      We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Not drop proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is not drop proof. My phone dropped from my restroom sink and landed on the top side of the case and the whole back of my phone cracked. I just bought the case and this happened within a week.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello,

      We're sorry to hear about the damage to your device while it was in a Commuter Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 2 out of 5 stars

    Cracked within 4 months of use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the Otterbox name meant quality—but apparently not for this model. Without a significant drop it had a small crack at the top that grew larger over time. Disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Modern and exceptional case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, no wiggle room and easily removable in case of spills Big fan of the snug charger port cover, nice design Smooth enough to put stickers on with nice grip on the sides

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    100% yes

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviewing this a year after I bought it- you definitely get what you pay for. A lot of people complain about the blockiness of Otterbox cases but this one at least has no issues; it fits in all of my jeans pockets easily and in my opinion it’s pretty sleek. The charger flap on the bottom is still in great shape, no signs of wear. I drop my phone at least once a day and I throw it around quite a bit and this case keeps it protected. As long as you don’t drop it on a rock or run it over with your car, you’ll be good. My grandma once dropped her phone off of the Top Thrill Dragster at Cedar Point. Found it at the bottom of the coaster unharmed. I will never stop recommending Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Fantastic phone protection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me a lot of shopping around to find the right size case for my iPhone as I have an older model.Best Buy was the only place that had the right size and this Otter Box is great.I've had my phone fall onto pavement 5 or 6 times and no harm done at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Simple and sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case. Easy to put on and it protects my Iphone. The look is simple and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Bought it Before: bought it again.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first thing that I did when I received my new iPhone 11 was to purchase an OtterBox. As with my previous iPhones, this item is not that bulky and gives me a firmer grip on the phone itself. It is a little bit pricey, but the peace of mind I get from the added protection is worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Safety and security on two levels

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like the design even though I have a iPhone X. It still worked out great. Unfortunately, it did not have the magnetic backing for when I driving. But it did have that extra security and easy to use. I would say be cautious of your silent mode when placing your phone into it because it will turn it off and you’ll miss a lot of alerts or phone calls. I have yet to drop it and it has protected from being in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Excellent protection for phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought multiple of these cases for family .Excellent protection for phones fits iPhone well and easy to put together. I have not dropped in water or had severe drops on hard surface but great for regular use and lasts for life of phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Charging port

    Rated 5 out of 5 stars

    Provides a better hold on the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a work iPhone 11. Phones are too slippery to me so it's more a matter of having a good grip on the phone than providing protection. It does a good job of both (albeit not testing the latter). I may remove the cover for the charging port as that's a nuisance.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite case. It is not too bulky but has great protection. I have used the commuter series on my last 4 iPhones. One was left on the roof of my truck and bounced down the highway with only a minor scratch. I will have a commuter series for every phone I buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and easy to use not bulky at all if you want protection with a sleek look this is a great option with the price being as low as it is you can’t beat it. Such a deal I thought something was wrong with it but there is nothing wrong with it

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    All Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great entire time until I upgraded my iPhone and bought a new one for that. Great protection, fit well in pockets. ASll good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    The good protective case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well, does protect against drops, (I've had a few) and it seems lighter then the one I had previously. Thanks to the tech guy that put it on because he went through several before he was satisfied that it was right!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    I like this case for the protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I One of the case that was great for protection but also I wanted to case that was not bulky and this is perfect fit right into what I was looking for the protection and ease of taking the phone in and out of my pocket because the case is not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    OtterBox Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was easy to install, lightweight and looks good. I have already dropped my cell phone several times after installing the new case and there was absolutely no damage to my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Otter this world!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    otter box is great! I was always dropping my phone and I cracked the glass twice! With the Otter box I don't have to worry. I really like the way it protects the phone when I drop it or rolls off the seat of the car and is not damaged. I would highly recommend it for anyone that drops their phone often. It has a really durable outer design that is comfortable to wear and looks good too! I thought the price was very manageable also and recommended it to my children who also drop their phones often. It will probably save me a lot of money not having to buy more phones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Amazing phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well into the iPhone 11, had this case for two yeats finally started to wear out a little, recently bought it again and it feels much nicer than the previous one. There is no stand on the phone case to prop up your phone but i still love this case, its saved my phone from cracking or breaking many times.

    I would recommend this to a friend
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