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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 371 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the Commuter Series Hard Shell's protection and fit for their Apple iPhone 13. Many appreciate the case's lightweight design and easy-to-use features, along with its positive grip and attractive colors. While some find the price a bit high and note that MagSafe compatibility is limited, the overall feedback highlights the case's protective qualities and user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 371 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Loving it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect and it is not bulky at all. Hopefully it will withstand the recliner mechanism, as my prior case (not an otter box) did not, lol!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox commuter is the way

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all know apple 13 is kind of small but this case. The phone feels good in hand. I been a OtterBox fan. I went years with my old phone. A cable truck ran over my old phone in the alley and my screen was cracked. I got it fixed. I highly recommended the commuters case if you want to keep phone safe for years to come. It’s a good investment. The case provides two levels of protection. All the speaker area on the phone isn’t covered. I just would add a protection screen

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    protection and purple addiction all in one

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gift for my purple addicted mom. she loves it. the added protection features is obviously a plus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIghly recommend this

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped this phone numerous times, I have painted the house and got paint all over it and was able to clean it off easily. It is a pretty color, but tough for sure. I recommend this cover

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    OtterBox Comuter Series Hard Shell Case for Apple

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big fan of OtterBox cases. They've protected my phones for years. I recommend them to all I know. Very happy with this case it's perfect in size.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has done a great job at protecting my phone. I was even able to insert MagicPlates on the inside of the case to work with my magnetic car mount.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great protection for my phone and very sleek looking, absolutely love it. easy to put on. i only use otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    One of my favorite cases so far!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it’s a little expensive but it’s worth every dollar. I’m super clumsy, so I’m constantly dropping my phone. This case has saved my phone from cracks or scratches every time. Plus, it’s super minimalistic and it doesn’t bulk up the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A good case and a company that stand behind it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my son who is not the most careful with his iPhone. I can attest after using it for just shy of 2 years now, it doesn't indeed protect the phone quite well. This is the only protection we use meaning there is no screen protector used in addition to this case. The case has taken some really good hits and saved his phone although the cases hard plastic outer shell has cracked twice now. Both times for a small fee of $10 letterbox has replaced the cover under warranty without a problem. This is why I will continue to purchase Otterbox cases for my phones.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Very good phone case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone case to protect if its dropped and good to grip.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    So pretty and it protects your phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it to my daughter. She loves the color and it’s easy to press the side buttons. Very good protection for her phone as she has already dropped it and no cracks!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Nice Hard Phone Case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family relies on Otterbox to protect our phones, and I find that the Commuter series is a great size without the bulk of some of the other cases. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    OtterBox - Commuter Series Hard Shell for Apple iP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it.Great item and beautiful color.Easy to use.Fast and free shipping.Great packaging

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Commuter is the most versatile

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The commuter series is the best OtterBox in my opinion. The defender is very secure, but its rubbery texture make it difficult to slide in a pocket. The symmetry series looks nice but it does not have dual layer protection. The commuter has the best of both features, two layers and easily slides in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent shell for a a phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox makes some of the best, if not the best cases for iPhones. Solidly built, it's like putting a cushion around your phone. I've dropped mine several times and there has been zero damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. Case cleans off easily with disinfectant wipes. Expensive, though.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and looks good. Easy to install. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter Box Works!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otter Box Commuter cases for several years now. It have always fit perfectly, protected the phone and have lasted. When I upgraded to the iPhone 13 I brought the Commuter case for it as well. The case fits perfectly. All the buttons on the case line up exactly with those on the phone and work smoothly. The biggest plus for this case over other brands is the cover for the lightening plug at the base of the phone this keeps lint and debris from entering and clogging up the port. Finally, the camera lenses are slightly recessed below the case bottom which give them good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect for consistently strong protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an OtterBox Commuter case for my previous iPhone for several years that worked out great, so it was an easy decision to get the same kind of case when I upgraded a few months ago. And in that time, I can definitely say this has provided the kind of great. protection I would expect. It's perfect for anyone who's mostly careful with their phone and not in any sort of hazardous environment, but who's still prone to dropping it occasionally. This has protected well from several drops where lesser cases might've allowed for some breakage. And I also like the simple design, though that may just come down to personal preference.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox phone case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover is really hard and really prevents the phone from being damaged. My phone has dropped multiple times, but there isn't any damage anywhere and it works perfectly.

    I would recommend this to a friend
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