Customers highly value the Commuter Series Hard Shell's protective qualities, with many praising its ability to safeguard their iPhone 16 Pro Max from damage. However, some users express concern over the case's design, specifically the exposed camera button, citing potential vulnerability. A few comments suggest this cutout could compromise screen protection. The functionality of the camera button itself is also a point of discussion.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 48 reviews
Rated 3 out of 5 stars
Nice case, but its changed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The cummuter case has always been my go to case because it’s not bulky, but it still has two layers of protection. The issue I have with the newer version is they no longer have the runner grips on the back of the case, now it’s very slick. When I set my phone down I have to make sure it’s not on a incline otherwise it’ll slide off. The previous versions had two strips of rubber on the back to prevent it sliding and adding more grip to the case.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We hope you enjoy some of the additional features added to the Commuter Series case for the iPhone 16 lineup. Should additional questions or needs arise, please reach out to our CS Team by phone or via chat, and we are happy to help!
Rated 1 out of 5 stars
Not comfortable to hold
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is too slippery. Not easy to hold. Too thin. Not enough grip to hold or stop from sliding out of your hand. Not what I expected from otterbox. I wish I can return it but I left on vacation.
While the Commuter Series has features that does not work for your lifestyle, OtterBox.com has many different cases with different features that may work for your lifestyle. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation
Pros mentioned:
Protection
Cons mentioned:
Camera button
Rated 5 out of 5 stars
The cutout is there for a reason!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is getting way too many bad reviews from people who must not understand the purpose of having the cutout for the camera button. Its not just a camera button it is also a sensor that you can slide your finger over to control the zoom of the lens. You would lose the sliding zoom functionality if it were covered and just had a pushable button similar to the wake/power button. Its a commuter case and I have no doubt it will protect my phone the same way the Otterbox commuters of the past have.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case provides excellent phone protection and doesn’t have any problems integrating with my installed screen protector. It’s great that it’s mag safe and charges phone without issue, doesn’t require case removal for anything.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I can gaurantee my phone is protected from drops and throws from my kids but the trade off is the bulkyness. Has the hard case for initial protection and the sofe case for shock absorption. A small detail that seems to be an issue is the brittle part of the hard case by the charger of the phone. Mine cracked and broke within a month of owning it
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this - this version feels thinner on the sides so doesn't look at bulky as my prior one on my iPhone 13. Helps the phone look closer to its actual size. I have dropped my iPhones many times over the year and the OtterBox Commuter Series has always protected it. It does not cover the screen so you need a screen protector.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is protective and buff but where the camera button is, it’s not that safe from a severe fall if it were to drop on the side, then it would be horrendous.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been STRICTLY an Otterbox Commuter user since iphone 7. They have cosmetically changed over years, new grooves here and there and such. But it has ALWAYS remained the same. 2 shells (one plastic and one rubber). Rubber around the edges to protect the screen and give it grip when phone is laid face down and it has always had 2 rubber pads on the back side for grip when the phone is laid on its back. So naturally when i bought my 16 pro max i bought a commuter AGAIN. Well, i am returning it for the foedt time in years. For starters, they rubber pads are now gone. No more grip when laid on its back. That was very important to me. Next, the big notch for the camera side button. It leaves so much glass edge exposed that i cannot risk keeping the case and and dropping my phone and it having that huge area of glass edge exposed. That is almost a 100% gaurantee to have a cracked screen. Since my iphone 7 days until now i have dropped my phone hundreds of times and NEVER have broken or cracked a screen. But im not longer willing to risk it with this Commuter downgrade. I need something that is going to fully protect all the edges. Anything otterbox currently doesnt have that protection. And if it does the case is just thin and doesnt protect. So, on to a different brand search.
Hello! Thank you for the feedback on our newly designed Commuter Series case! While this case may not fit your specific needs, we do offer a variety of cases for every use and need! Please contact our customer service team if you would like to learn more about all of our amazing offerings for the iPhone 16 lineup!
Rated 4 out of 5 stars
A Solid Case for IPhone 16 Pro Max
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A solid case for the iPhone 16 Pro Max. Otterbox is does grate with all there cases.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i love the material. It is slim, get sturdy. Easy grab and I love that it has the rubber to protect the charging port!! This is the most important aspect of this product. Protection of dust and water. Love it!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always make sure to pick out an OtterBox for any new phone that I get. You guys had a great selection for me to choose from and I loved that! This one is an excellent choice. It isn't to bulky but also feels sturdy and protective:)
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a very protective iPhone case, that I easily recommend. I tried a few others, but I feel most secure with this case, and the price point is just right.