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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2468 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,468 reviews
  • Rated 5 out of 5 stars

    OtterBox iPhone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox iPhone case is great. It is easy to insert and unhook the iPhone with this case. I like it that is is durable, strong. The sales person was kind and knowledgeable, provided wonderful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Otter Box Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best IPhone case I’ve ever have! The partially elevated front sides really helped protecting the screen as well as the back for the camera lenses. I will only use Otter Box for my CP case. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for phone. Fits well. Good protection. I love it and always feel that my phone is safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defender cases are super protection! I’ve been using them thru 4 phones for several years. I’ve dropped them many times with no issues! I’ve never had a cracked screen or anything else. My Droid lasted 5 plus years before I upgraded. My work IPhone X, 2 years till updated by my employer, Now my employer updated to IPhone 11, 2 months ago and I bought an iPhone 11 plus 6 months ago. Both protected by Otterbox Defender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I hope this one work better.!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good, cause case was purchased for my husband and he has broken one before so this one look like stronger than the other ones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super protective but super bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super protective for your phone if you drop them a lot like I do. However it is super bulky with its multiple layers of protection. Which will save you from a drop but is massive for the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the terrible misfortune of dropping my phone while riding a street scooter BUT thanks to this sturdy and strong case my phone didn’t even get a scratch. Really saved it. I will definitely recommend this to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rocks with OtterBox Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox Pro Series went on easy and makes my I Phone 11 Bulletproof! Yes, I do clip it on my pocket or belt at times! Very Important; Best Buy had it “In Stock”......immediate Gratification Lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Defender

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With phones so expensive, you must purchase a good phone cover to protect your investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox for iPhone XR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is very heavy, but sturdy. Volume button is very hard to push. Camera cut-out is too big, but it is made for 2 phones. Lifetime warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box protects my phone when I drop them and i ever turn it in they will replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the purple case. I like it Its's light weight. I would like to have had it also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my OtterBox Cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My OtterBox cover is very good and dureable would recomend it to all of my friends and family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lasting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case lasted very long, at some point the battery of the phone blew up and the case was holding the phone together.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didnt protect the phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not protect my ohone my screen is cracked even with the case on didnt fall from a high drop either

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Michael

      We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started. OtterBox

  • Rated 5 out of 5 stars

    The only case I buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been purchasing Otter Box Defender Cases for years now. They have protected my cell phones through out the years. They fit really well & my phone has dropped many times & never has broken. It creates grip when holding your phone & I don’t mind the bulkyness. The outer rubber part does get wear & tear after a year or two depending how you take care of it which is not a dealbreaker. I just buy another one to replace because the protection is worth the investment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BrokenBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The belt clip broke within a week of having the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry this belt clip didn't go the distance this time around. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement which we trust will stick around for the long haul. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to sturdy side security!

      Best,
      obcst OtterBox

  • Rated 4 out of 5 stars

    Good quality and fits the iPhone XR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good quality case and it fits my iPhone XR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tough case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full disclaimer I love OtterBox cases. I have big hands so not only do I like how they protect my phone I also like how they add on to the phone and makes it easier to fit in my hand. Obviously this is a personal preference as not everyone's hands are as big as mine. The case lives up to the toughness though. In that hold your breath moment you watch your device fall to the ground you have a much higher chance of picking it up with a smile over other cases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for my I Phone. Great protection. This case is perfect for carrying on you side with the included belt clip/ holster provided.

    I would recommend this to a friend
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