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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 898 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Defender Pro Series case offers excellent protection and a snug fit for iPads, with many praising its ease of use and integrated stand. However, some customers find the case expensive and bulky, and note the lack of a screen protector. The weight of the case is also a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 898 reviews
  • Cons mentioned:
    Price, Screen protector

    Rated 4 out of 5 stars

    Awesome case, costs to much

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every cell phone and electronic device we own has an otter box case on it. I’ve lost count how how much money we’ve spent protecting our phones, iPads, tablets, and iPods over the years. IMO it is the best case on the market but that comes with a price tag. Which is my reason for only giving it 4 stars. It truly is a 5 star case in its design and functionality as we’ve never broken a screen or product that has had a case on it. And we have dropped our devices A LOT. But to me it’s very over priced for what you get. Oh, and this is the SCREENLESS EDITION!! There are 2 different versions of this case. This one does NOT have a built in screen protector, I prefer the screenless cases because I like glass screen protectors

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    If your iPad matters to you buy this to protect it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect, easy to install, great protection. No issues or faults to complain about.

    I would recommend this to a friend
  • Pros mentioned:
    Stand
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Sturdy Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to find the sturdiest case for my ipad since I already broke its screen twice. It was dropped without a case. This case is strong and the ipad is protected. One thing to note when buying this is that the cover is a separate piece from the case. You need the case to make the ipad stand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Built for the smallest human

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality. But an unsupervised 4 year old will completely destroy it after 5 hard impact slams on a tile floor. The case will crack but the rubber skin will keep it together 3 years in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome case best in the business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case the quality is incredible from the thin but strong feeling it has to the sleek look. I always BT this brand and they haven’t failed me yet. The price is a bit tough to take but the reward will remain through the life of the device and beyond. I would think I could pass this down or sell it later it has that much durability. I would recommend this over any other case for a iPad or a iPhone. I only use Apple so I’m applying the products for Apple only in the review but it will work for any brand of device. The other cool thing is you can cover the screen when putting it in a backpack or traveling with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPad protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that protects it well. My kids are hard on the iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for protecting iPad, no issues installing.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    9 th gen otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove on my 9th generation ipad. It has no screen so i had to oder one from Amazon. Very solid. It just a little bit expensive at $50.00

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox defender pro (iPad 8th)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great Otterbox defender pro. Hopefully have a screen protector on it to protect the screen from scratches & dirt. Highly recommend product

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great protection, came scratched up though

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, came scratched up though. Need screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tank tough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very strong and my kids love to walk around with it. I could rest assure it’s in good hands. awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Other Box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! The best option for iPad 9th generation, ultra security!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong case at a very good price. It’s a must have.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    DO NOT BUY THIS CASE!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this case at all! The stand portion of the case is very tight fitting and I actually CRACKED the screen on my BRAND NEW IPAD while taking the cover off. It also does not come with the screen protector anymore! Waste of money and now I have a CRACKED IPAD SCREEN!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    this is a true lifesaver

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has saved the family ipad so many times we love it and the manufactures warranty is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Stand
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great for clumsy people

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the OtterBox case for my iPad Gen 9, and I couldn't be happier with my decision. As someone who is notoriously clumsy, I needed a case that could withstand my frequent mishaps, and this case delivers on all fronts. First and foremost, the OtterBox case is incredibly sturdy. The durable materials and robust construction provide exceptional protection, ensuring that my iPad remains safe even after multiple accidental drops. The case fits snugly around the device, with precise cutouts for all the buttons and ports, so functionality isn't compromised. One thing to note is that the case does add some bulk to the iPad. While this might be a downside for those looking for a sleek and lightweight cover, I find the extra bulk reassuring. It gives me peace of mind knowing that my iPad is well-protected from everyday hazards. Plus, the added grip from the case's texture means it's less likely to slip out of my hands. The built-in stand is another fantastic feature. It allows me to prop up my iPad at various angles, making it easier to watch videos, type, or use it for video calls. The stand is sturdy and holds the iPad securely in place, which is a great bonus for both work and leisure activities. Overall, the OtterBox case for the iPad Gen 9 is a perfect blend of protection and functionality. Yes, it may be a bit bulky, but the security it offers far outweighs this minor drawback. For anyone who, like me, tends to be a bit clumsy, this case is an absolute lifesaver. Highly recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Otter box failed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive and does not protect good from less than a 3foot drop. Does not absorb shock

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello!

      We're sorry to hear that you're not feeling confident with your Defender Series Pro! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. IF you're having any troubles with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Protection, Stand

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to go in an iPad for a 10 year old boy. Great protection and easy to use. He loves the cover that converts to a stand. We got a great deal on Black Friday and are very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good protection for everything except screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good value if you can get it on sale. Fits the iPad 9th gen very well, but it does not include a screen protector, can be difficult to put on the iPad, is difficult to get OFF the iPad, and the black plastic hard with built-in stand cannot be used to protect the screen during travel. I will probably look for another case that protects the screen from scratches while it is in my backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Stand

    Rated 5 out of 5 stars

    Best Protection for a budget iPad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit and finish. Works great for storage and safety. Have already dropped it a few times and the iPad has be preserved and no problems. These are a great option to protect your iPad. The added stand option makes it easy to multitask and gives you 2 very usable positions for your iPad. I've ordered 2, will probably order another 2 for additional iPads.

    I would recommend this to a friend
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