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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4496 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers admire the Defender Series Case's excellent protection and secure fit for their iPhones. Positive feedback also highlights its ease of use and the inclusion of a screen protector. However, some users find the case bulky. While not explicitly waterproof, the case's protective qualities are frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,496 reviews
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    New iPhone protection case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my new Apple 6s Plus iPhone from bumps, bruises, scratches and scrapes - plus built-in screen protector. All-in-one package at reasonable sale price, under $30.00 after tax. I can not find this price anymore from Best Buy store !!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox Defender is Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Otterbox Defender case for my new iPhone 6S Plus because I had one one my previous phone Samsung Galaxy S4 and after two years in that case, it still looks like new. It is sturdy enough that it will withstand drops from short distances and sprinkles of water. My biggest problem with the Otterbox Defender is the fact that it increases the size of the phone considerably. However, the protection it provides for the phone makes that problem worth it for me. I would definitely recommend the Otterbox Defender.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Not My First and Not My Last Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always keep my cell phones in protective cases and I have tried different ones over the years but out of all of them, my favorite is the Otter Box. I like the feel, style, quality and protection I get from them. As long as Otter Box continues to make a quality product, I will continue to buy and recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Extremely durable case for my new iPhone 6s Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this OtterBox Defender case very strong and I am very confident that it will protect my new iPhone 6s Plus from any scratch or breakage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otter box case very durable and protects the phone well

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great cell phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otter box case is amazing! I have dropped my phone several times and my phone and case aren't broken. Much better than any of those cheaper cases. Only down side is that it's not water proof.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect For Hardworking Man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my husband who is very tough on phones. The case was hard to open but once we got the case on the phone, it was perfect! I love the design and my husband does too. It's great that it has the built in screen protector. It does not cause a delay in screen input response. Another added benefit to this case is the built in plug protectors. We are glad we purchased this case. It definitely lives up to the otter box name and reputation!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying out multiple cases for my iPhone, otter box is the only one that seems to not have failed me. My first purchase was a $80 mophie which almost fried my phone a month later, the other was a $160 life proof charging case. Returned same day. The otter box case has little flaws and is rugged!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very protective and also looks good. Doesn't make phone feel too bulky like some cases do

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case especially for an eight year old. We travel a lot and the case has been dropped several times and has survived every fall and drop. The entire family has these cases and would not go without them. We have saved our phones many times .

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Only con is it IS a bit of a beast to figure out and to fit it to the phone. But once it's done, FANTASTIC! We bought it for iPhone 6Plus. It's already been handy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good is that this case has lasted. I've owned it for about a year. The case has started bowing in each edge as well as on the back. It's still working as a case but it's certainly not in the same condition as when it was received. I'm not sure why it has warped but it has. I recommend this with hesitation.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear digitalfreaknyc,

      Glad to hear that the Defender and your iPhone are coming up on their one-year anniversary! Let's keep the love going by replacing that case under the warranty. We want to keep your device protected for as long as possible! Feel free to ring up our awesome Otters at 1-855-688-7269, and they'll jump right into a warranty claim. We see many more anniversaries in your future!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ottebox has always been one of the best case protectors for iPhones. If it could be waterproof then it would be the bees knees.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Solid!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone several times. Phone is still fine. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Supurb Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even after getting washed in washer "iPhone" still worked after dry out period!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy the larger size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better camera , larger size,faster battery charger,good upgrade from my old 5s.....

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Excellent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have protected a number of my devices with Otterbox products and have always been pleased with the quality, workmanship and protection afforded by the Otterbox line. I switched to the Lifeproof product line when I purchased an iPhone and it is an outstanding product as well. But Lifeproof wasn't making cases for the iPhone 6s Plus at the time I bought the new phone (they have since come out with case in their "Fre" line) - so back to Otterbox! The Otterbox case fits well and seems well-built. It comes WITH a belt holster (historically an option with Lifeproof cases) that doubles as a stand for the phone in the "landscape" position (so you can set the phone on the table for viewing video, for instance). The case has a screen protector built-in and it, as well as the cover over the "home" button, do not interfere with the touch screen, 3D sensing, or fingerprint reader. The case does NOT interfere with the use of headphones (the Lifeproof for iPhone 5 required a dongle to prevent water from entering). The Otterbox case will work with the "beefier" Lightning connector sold by Amazon Basics (the Lifeproof iPhone 5 case did not). The Otterbox case does NOT totally protect against dust, and it is NOT water-PROOF (as the Lifeproof case is). It does protect from sprinkles and snow on the screen and there are covers over all switches, buttons, and the Lightning port, leaving only the headphone jack, the speaker cut-out and back camera/LED flash uncovered. Which is adequate protection for almost all typical misadventures that can happen to a phone - short of dunking it in the pool.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Water resistance

    Rated 4 out of 5 stars

    Works well with 3D Touch on iPhone 6s Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know this was for the 6 as the sales person recommoneded it to me. Turns out it fits the 6s Plus perfectly and you can also use the 3D touch with it as well. Fits the phone like a glove and has a clear screen protector built in. I was using Griffin Survivor case before, but prefer this one after that. Good grip to the very large pan, but it added bulk to the already large size. This was no problem for me as I do not put my phones in my pants pocket. Great buy and I feel secure that the drop protection will serve this phone well. This is NOT waterproof, just resistant and I would not take the chance with any amount of water other than maybe a bit of rain. Everything fits well and has easy access. Also works perfect with Touch ID to sign in.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    I love this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is top notch the fit is perfect and all functions of my iPhone work flawlessly. The size of the 6s Plus is too big to fit comfortably in the pocket so having this case not only saves your phone from an accidental drop it makes it easy to carry with the provided belt clip. I enjoy using the belt clip when I'm at the gym also, just clip it on my side and rock out. I have dropped my iPhone numerous times and this case still looks great. I wouldn't own this phone without housing it in my OtterBox defender. It's a must to keep your investment looking and performing like new.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    It protects my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew the otter box brand; have used their products before, so that's why I went with them again. I wanted the max in protection for what is essentially a thousand dollar phone. Since I need my phone for work and it will be vulnerable in a shop with a lot of oil and metal, I wasn't gonna mess around. Some cons of the case are in connecting the lightning cable or earbuds. This is only due to the rubber covers of the case that normally plug those areas are really thick, so you have to manipulate them as you plug it in. This is much harder in the dark :) Still, it is well worth the level of protection and I suspect that my coordination will improve as I get used to these plugs covers. I chose this one in the store and decided on it versus the other otter box due to the texture of the rubber on this case versus the slippery plastic of the other. The sales associate said people that preferred the other case did so citing that it would slide out of their pocket easier. That sounds like the exact opposite of what I want. I don't want a slippery phone that I have to worry about breaking a screen on (most common phone issue). I prefer the grip and it's very subtle. I have zero issues with getting it out of my pocket (I typically carry in front jeans pocket). Plus I don't want my phone to slide everywhere! Or anywhere for that matter. I am very happy with this case. My perception is that my phone is well secured and protected. It is stylish and feels good in my hands.

    I would recommend this to a friend
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