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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4389 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 4,388 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection for iPhone 7 with minor flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heard a lot about Otterbox phone cases so when I needed a case for my new iPhone 7 I decided to give Otterbox a try. I love that once encased with the Otterbox Defender, the iPhone is no longer slippery, has a nice feel to it, and is protected all around. My last iPhone suffered a nasty cracked screen so for the new case I made sure I have an extra layer to protect the screen. The Otterbox offers plenty of screen protection, in addition to a hard plastic layer on the inside to protect the other five surfaces and a rubber layer on the outside to absorb shock as well as to provide a good grip. You can get yet an extra layer of protection from the belt clip, but from my past experience with belt clips for my Palm Pilot I am staying away from them. My last Palm Pilot fell off my belt and I actually ran over it my own car. It was a long time ago, at least in computer age, but I still remember the pain. A nice touch with the Otterbox case's belt clip is that it can double as a stand for watching videos. Just not worth the risk for me, though, based on my personal experience. It would be nice if the outside packaging of the Otterbox Defender shows how the case is assembled onto the iPhone. Even after I opened up the package, I couldn't figure out how to take the case apart to get the different pieces around the phone. The simple diagram with no words may work across different cultures but it was not easy to interprete. Luckily in the pamphlet there is a URL to a video, where I finally learned that the rubbery outside layer can be peeled back to get to the hardcase inside. The rubber outside layer has sealable opening but I wish the port to access the Lightning connection can be more forgiving. It is too eager to snap shut on its own and I always have to use two hands to insert the Lightning cable. It does not help that the opening just fit the Lightning port so if your cable is already slightly out of shape it'll get worse and worse. One issue that greatly affects me, perhaps not so with other people, is that I recently fell in love with the Hootoo iPlugmate, a USB flash drive that has a Lightning male connector on one end and a USB connector on the other end. Plug the Lightning end into an iPhone and use the companion iPlugmate app to backup photos, movies, and phone contacts to the flash drive. Our phones go everywhere with us these days, it's important backup of the phone be as simple as possible. Unfortunately, with my iPhone enclosed in the Otterbox Defender, I had no way of connecting the Hootoo drive to the Otterbox case. See the attached photo. The extra thickness of the case makes the connection impossible. I had to buy a Lightning extension cable, for about $10, then all is good again. With the Otterbox being at about $60, with the extension cable, the cost of having the case is now actually $70. People have different ways to backup their phones (you do, right?) but if the Hootoo iPlugmate is your way, then be warned that by itself it won't work with the Otterbox without totally stripping the iPhone from the case.. I think the Otterbox Defender is good case for a good price. Setup can be easier out of the box but the online video can take care of any questions you may have. Port covers can be a little forgiving but again it is not a big deal. More serious, to some people, is the additional cost of getting a Lightning extension cable, if you rely on some flash drive solution like that of the Hootoo iPlugmate.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Defender - Full Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust the OtterBox. I feel comfortable knowing I have the protection of the Otterbox. The style and the color still made me feel like I had a sleek and sexy phone. The one issue was the built in screen protection. It made it difficult for my to type and navigate the screen. I went in the next week and exchanged it for a Commuter Otter Box and I'm still happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection and the best price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection and the best price is what you get with the otter box for the iPhone 7. The iPhone 7 OtterBox is slicker, and much less cumbersome than previous models you cannot go wrong with the OtterBox defender series. The new colors are a huge plus as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still The Greatest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third defender for iPhone. It's a little sleeker and slightly more rounded on borders for a more anatomically agreeable grip. The rubber they used for the slipcover seems to be a little less elastic than the synthetic rubber of my other two past versions for iPhone, so that it adheres more tightly to the shell, which I loved because it really feels like one single piece. I use it everyday either for my daily urban activities or my most challenging outdoor adventures. For my needs, the defender has an excellent benefit-cost ratio.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bulky Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've read thousands of customer reviews and this case seems to be the only one that may protect your iPhone when it falls. I've used them for over 7 years and I haven't lost a phone or phone screen yet. The screen protector is easily removed, if you don't like it. The plastic case is much easier to remove for cleaning that it was a few years ago. Bulky, clunky, and expensive it turns your phone into a different beast. Phones look and feel so much better without them - if you have endless funds do not use this cover. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best phone cover I ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am notorious for dropping my phone and cracking the screen. When I bought this cover a year ago, I never thought that I'd still be using it today. Needless to say, my phone is still in excellent condition. I went to the Apple store and they could not believe that my phone was over a year old

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is a nice color and is slim enough to fit in your pocket but sturdy enough to withstand a drop. Perfect case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protected from the outside great colors all over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protected from the outside great colors all over. My husband and I have always been Otter box loyal customers. The new OtterBox for the iPhone 7 gives you a smaller case With bigger and better protection. My aqua blue OtterBox is worth every penny and I love the color I know you will too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case thus far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat strong no problems thus far drops many, it’s still holding up.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box Defender case is the best case to protect any phone it's the only case I use and hasn't let my phone get damaged. You won't be sorry if you buy one it's the best.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Cute color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute, fun color! I didn't notice until I received it that the circle cut out on the back is gone on this version-not a big deal unless you miss seeing the Apple logo showing through. Since it is a bright color, other materials will rub color off onto your case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sturdy Case really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good. Protects my phone while I'm working great case. Really recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect iPhone 7 Cover...Just What I Wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so cute and adorable with this seasons color and design. It is very durable and don't have to worry when I drop my phone. I'm so glad otter box made this perfect cover for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Protection great , materials separating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otterboxes, my #1 choice for my teenagers phones. This one has began to peel apart after 2 mths. I will be contacting them to see about replacing it , otherwise still my go to for protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Lizzy,

      Thanks for being a fan of our cases! We’re sorry that this Defender is peeling. If you haven’t done so already please do give us a call and we will be more than happy to get a new warranty replacement set up. Our friendly Otters can be reached at 1-855-688-7269 and they are eager to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Great cover for the iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the otter box for my galaxy and my iPhone 6 and now the 7 love this product I recommend it to everyone one yes I do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice case, gets worn looking quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was recommended by a salesperson for my young daughter. The case was very durable and gave me lots of confidence that the phone wouldn't break, but after 3 weeks the light aqua case looked "dirty" around the edges. Even cleaning per manufacturers instructions and then using a soft toothbrush to try to remove the dark markings around the edges was not successful. Oh well, maybe a darker color next time?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kathomps,

      We’re sorry that your daughter’s Defender case is getting a bit dirty and that cleaning with mild soap and water is not clearing things up. This is understandably disappointing and we would like to help out. Please give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Fell apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coating on this case de-laminated and the back and really disappointed in the quality of this case

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re sorry that this Defender did not go the distance. This is disappointing and we certainly want to get things turned around for you as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my sons new IPhone 8. Fits perfectly. I trust the brand to protect my investment. He loves the color. Only down fault is it’s a little bulky. But that adds to the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Tough Protection For A Tough World.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My IPhone 5s was in an Otterbox defender case for two years. When it was traded in, the guy was so surprised by how well the case protected it, he thought the phone was brand new. Once I upgraded to the IPhone 7, an Otterbox case was the must have case. The Otterbox defender protects the phone from drops and bumps thanks to it's plastic internal shell and it's silicone case over that. The silicone case also provides a good grip. Everything except the camera, speakers, the part you listen to the call, and the apple logo is covered as well. Plus you won't need one of those pesky film like screen protectors because there is on already installed on the top half of the inner shell. The only real con is it does add some extra size and weight to the phone. Although it is only a small amount. However when one considers the outcome of putting the phone is a lesser case, I'll take a little extra width and heft any day.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do drop my phone and I was really glad when it fell from my truck onto the driveway and DID NOT BREAK. Very reliable and not bulky at all. Fits well in my back pocket and because of the flexible covering, it doesn't slip out.

    I would recommend this to a friend
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