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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 39 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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69%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series' durability and rugged protection for their iPads. Many comments highlight its sturdy build and ability to withstand impacts. The case is praised for its effectiveness in safeguarding expensive devices. While some find it cumbersome, the overall sentiment points to a highly protective case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 39 reviews
  • Rated 4 out of 5 stars

    Fair Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection dir accidental drips and scratches. Has a cool apple pen holder. The screen film collects excessive dust making screen appear dirty. The back stand was hard to close most times and eventually broke loose and won’t stand again. Would still buy again for my son.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great protection! Bad quality and design of stand.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for protection. It is an OB. Problem is the sliding plastic piece used to stand the IPAD up. It has two very tiny plastic pegs on each side that anchors the stand in place. On broke. I could use, though the other peg would come out and was hard to get it lined up right. Then that peg broke and now the stand is useless. I am a couple of weeks past the point of being able to return it. If you don’t use the stand, it is great for protection. Headed out to get another one.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Best defender case ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got this case to take care of my iPad does what it’s supposed to is it a little pricey yes but remember you paid a lot for your iPad Air why not give it the best defensive case ever in my opinion outer box has always been the go to it gets a job done and last you a long time so in case in the future, you wanna sell your iPad Air just know in the meantime, your iPad Air is in good hands it covers everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    13” ipad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case for the IPad seems secure and strong. The outer case seem a bit fragile. The stand you definitely want to be careful with

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product incorrectly listed as for iPad Pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my iPad pro M4 and was sadly disappointed that it is NOT the correct product. The case itself is stout and would have been near ideal (not a fan of the screen protector) if it in fact fit. I am a long time OB Defender user for my phone and will continue to be but this is the second ipad I have had issues with the Defender case so will probably stop trying.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that an incorrect iPad case was purchased. We would encourage you to follow up with the original place of purchase regarding a refund/exchange per the retailer's policies. If we may answer any product questions, please reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Great Protection for your Devise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, Rugged and the best protection for your devises. Perfect for my wife since she can't break this one. Every bit worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox defender for iPad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband can be very rough on his electronics, especially his phone so when I purchased his iPad, I knew that I had to get something that was durable and also propped up his iPad and this did exactly that! This is a must have if you want to keep your iPad safe And free from scratches and costly expenses to get it fixed!!

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Highly Recommend OtterBox Case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is a great, sturdy case to protect our expensive ipad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was perfect for a new iPad that we had purchased. Snug, but not too hard to take off. Not ultra heavy so it’s pretty mobile and easy to take places. I’ll be buying more of these in the future if I ever need to upgrade iPads again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits as advertised, I took the plastic screen protector off to make it look better and also increase the sensitivity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn't get better protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the smartest purchase I've made in a very long time. Within a day of putting this on the new iPad i got my son- who is special needs btw- he pushed the iPad on the floor- it was on carpet but i was very thankful that the OtterBox was on the iPad to protect it. I never had an OtterBox case before on any devices but i know people that have and they've been recommended which is why i got it, and I'm very thankful that I did.

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Good cover

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy cover for tablet, easy to put on tablet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Protective IPad Cover but Heavy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects iPad but is too heavy & bulky - not that easy to use

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Worst Case That I Have Ever Purchased

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has been my go-to brand for over 2 decades when it comes to my family's phones. Naturally, upon buying the new iPad Air 13" in January, I purchased the Defender case to protect it. 6 weeks in, the stand broke. Despite repeated attempts to get OtterBox to replace the defective stand under warranty, always emailing a picture of the broken part along with a post-it note of the date next to it as required, OtterBox's customer service continues to tell me that I need to send a better picture. The entire stand is broken, from the sides grooves to the bridge that holds the stand in place. I have even emailed a video to no avail. After a week of trying to email customer service, I have given up and resorted to calling their customer service number. The only problem is, each time I call, there is over an hour wait in the queue. Enough is enough. I am done with this brand. The stand's design in flawed from the start. I should have trusted the other negative reviews that are out there, but instead based my decision on my past experience with OtterBox. Boy do I regret doing that as the other reviews hit the problem right on the head. The stand is now totally useless and is incapable of keeping the iPad up on its own. What a waste considering the price point for the case. Trust this review and the others out there that share the same issues in order to avoid the frustration that I am feeling at this moment.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, William! We are so sorry to hear you experienced an issue with your iPad case. Please try reaching out to our Customer Service Team via chat and we would be happy to assist with your situation! OtterBox

  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly, good material very protective love it lots

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox is the most rugged case for the iPad.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy case. Needed to protect the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is my go to case. Heavy duty and withstands my wife

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPad cover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was too cumbersome for me, though I love otter box for my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope that you enjoy the rugged protective nature of this case! Should any questions arise, please reach out to our CS Team by phone or via chat, and we are always happy to help! OtterBox

  • Rated 3 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job but the stand is a pain to fold up very well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Series for Apple iPad Air Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. My daughter loves it. Very user friendly and accessible

    I would recommend this to a friend
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