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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 120 reviews

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93%
would recommend
to a friend

Customers are saying

Customers appreciate the great protection and good fit this phone case offers, finding it lightweight and of good quality. However, some customers found the screen protector to be problematic and the case somewhat bulky, with a few also mentioning concerns about the price and ease of use. The design also received mixed feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 120 reviews
  • Rated 5 out of 5 stars

    Good case for my phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have nothing to say since I just receive.

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip, Price

    Rated 5 out of 5 stars

    Very good, but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very well-constructed item; a bit difficult to open/insert phone, but otherwise a good design. Only flaws: belt clip does not work with 'wide' belts and a bit pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Very protective and thick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is extremely well designed for protection. It's 5 stars for protection but 3 stars for appearance and bulk.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love this protective case. Unlike other cases, this has it's own built in protective screen cover. No more trying to put screen protector on only to find it picked up dust and dirt. I was able to put this together and still have a clean screen. As for drop test, I haven't really checked it as I am really protective of my LG6 plus. Fit was perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Design

    Rated 4 out of 5 stars

    Getting Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the protection you would expect from a Defender Series, but with a slimmer design. The one I had for my G5 was definitely bigger than this design. Hopefully they keep improving the Defender design, as my only hangup with this product is how bulky it is. The G6 case is a step in the right direction. And always, love the built in screen protector!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Very protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case its rugged but isn't too bulky. The only thing I dislike is the thick plastic screen protector which causes you to need to press down very hard for it to register your touch, Also makes swipe typing almost inpossible. The screen protector is easily removed though so that's a plus overall its a great case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Black Friday Price Great, Regularly way overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on Black Friday for $30 - excellent value. Provides strong protection, trendy design, looks nice. Regular price is way high.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great for the accident Prone Phone owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far It protects my phone as advertised. Best phone case I have Purchased so far. A bit pricey, but absolutely worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fit nice. She had dropped it several times, and the case worked just like it was supposed too

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects my phone and good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox is a sturdy case with a belt clip. There are very few quality cases that fit my LG G6. It is light weight and includes a clear plastic window which protects my screen. I found that this plastic screen cleans off very easily. The price at Best Buy was a little higher than I would prefer but the sales associate allowed a price match with an online competitor.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim design works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Otterbox is rugged and protects my devices from my work and lifestyle. I had the Defender for my LG G5 and the case worked great, but the G6 definitely has a slimmer design while still providing the protection my phone needs. I frequent dusty areas and the totally enclosed case keeps my phone clean from dust and other debris. I recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter box LG G 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. Protects phone very well. 3 pieces, 2 hard plastic pieces include a screen protector, and a rubber case that goes on over the plastic. The back of the case does not hold a suction cup and could use a kick stand. The case is more expensive then most other cases. Readily available in stores.

    I would recommend this to a friend
  • Cons mentioned:
    Design, Screen protector

    Rated 1 out of 5 stars

    Never buy OtterBox!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like the idea of a built in screen protector. Went to Florida and had some sand in my pocket. It got in the microphone hole and destroyed my screen because it rubbed against the stupid screen protector. Poor design and the case is overkill. Takes forever to get the phone out. Never again.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sean,

      We're sorry to see that you experienced some frustration with the LG G6 Defender series, especially when you were enjoying the sunny beaches in Florida! It is definitely strange that sand was able to infiltrate the case so easily, and even more so that the screen protector put so much force on the particles. Regardless, we apologize that this happened, and we would recommend taking a look at the Symmetry series, which does not have a built-in screen protector. Check it out by following the link below, and feel free to call our helpful Otters at 1-855-688-7269 with any follow-up questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-lg-g6-black/5930988.p?skuId=5930988

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Still going strong1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one for each of my teenage sons. They are still in great shape and have protected their phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protective case. I always recommend otter box to anyone. Your phone will never suffer damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great I had before

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one before on for my phone. It offered the best protection for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone protector for LG6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone protector of LG G6 phone gives it a strong tough filling.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swear by Otter Box...it's the only case I ever by for my phone's

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great and sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a few weeks ago and covers my phone pretty solid!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits slimmer than my last otterbox case (for the LG G5).

    I would recommend this to a friend
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