Customers frequently mention the excellent protection and secure fit offered by the Defender Series Pro case. Many appreciate the case's lightweight design and ease of use, along with its positive aesthetic qualities. However, some customers point out the lack of a screen protector and potential incompatibility with wireless charging. The overall quality and price are also frequently discussed aspects of the product.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,566 reviews
Pros mentioned:
Protection
Cons mentioned:
Bulk, Wireless charging
Rated 3 out of 5 stars
Does NOT work with Belkin Wireless Charging Stand
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This used to be my favorite iPhone case in the past.
The materials on this case are fantastic, and unlike past OtterBox Defender cases, it doesn't add too much bulk. If you've used past Defender cases, you'll know just what to expect with this one in terms of protection. Pair this with a glass screen protector, and your phone will last a very long time even in rough environments.
I knew this case would not work with MagSafe, and I was fine with that. However, it does not work with the Belkin Wireless Charging Stand, despite advertising as "Wireless Charging Compatible."
My OtterBox Defender Pro for iPhone XS had no issues working with the Belkin Wireless Charging stand. I don't know if the rubber is made out of different materials or what.
Unfortunately, I will need to return this case. I really liked the way it felt in my hands and the protection it offered my phone.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case is designed to be compatible with Qi charging, some charging pads tend to perform better with our cases than others. Additionally, we've seen the best charging experience with OtterBox Power options. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best, OtterBox Customer Service Team
Pros mentioned:
Protection
Rated 5 out of 5 stars
OtterBox Delivers Maximum Protection for iPhone 12
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The OtterBox for the iPhone 12 Pro Max is an excellent choice for iPhone users who want a sturdy protective case and a plastic belt-clip holster for daily use. The case comes in 3 parts: a 2-piece plastic inner shell, a rubberized outer shell and the holster with rotating belt clip that allows variable orientation on your waist. The rubberized outer shell allows use of the volume and on/off buttons and has protective flaps for the power port and vibrate/sound switch. For non-belt use, just get the model with only the case as the holster would add unnecessary bulk and weight.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otterbox forget the Rest!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I was so please to have this Otterbox as a reward for a new IPhone 12 Max. I want to protect this phone and I have the complete confidence Otterbox will do the trick!
They have made The Otterbox more user friendly by slimming them down and reducing the weight which I am pleased. The Otterbox has grown with every new year! This is I have the purple berry with a new beautiful iPhone!
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Phone protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the safety protection that it provides to our phones. I purchased 2 of these every time I upgrade or buy a phone, my grandson’s is black and mine is the color maroon. When I upgrade and return the previous phones, they look brand new and only because of the otter box, constant reliable protection , don’t get caught without one
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great protection for your iPhone 12 Pro Max.
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great case for the best protection for your iPhone 12 Pro Max and in a nice color, recommended!
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 5 out of 5 stars
Terrific Cases
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Terrific case!! Otterbox makes the BEST cases and for the record, they last and can be reused.
I would recommend this to a friend
Rated 4 out of 5 stars
Cement Case
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sturdy Durable and almost industructable, the only thing that’s kind of wrong with it is the buttons are hard to open like charger silent mode and so bulky hard to find a popsocket or something of the sorts to fit.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Adventures a head
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great photos and the size of the phone is a great upgrade
I would recommend this to a friend
Cons mentioned:
Wireless charging
Rated 3 out of 5 stars
Great case no good do wireless charging
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case but doesn’t work with wireless charging.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Inyoface007,
We are sorry that you are having trouble with the wireless charging feature on the iPhone 12. Have you tried restarting your iPhone? Does this occur without the Defender Pro Series Case installed? We sincerely want to sort things out for you. If you find that restarting your iPhone and/or you don’t have this issue without the case, please contact us at the following link. We will gladly help in any way that we can!
https://www.otterbox.com/en-us/contact-us
Sincerely, OtterBox Customer Service Team
Rated 3 out of 5 stars
Belt clip broken
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this a month ago and the cover that holds the phone onto the belt is broken. It’s the piece on the inside of the of the case. I’m very disappointed because I have always trusted otter box and I paid $55.00 to protect my phone and now I have to put it in my pocket.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about the damage to your Defender Series Pro holster! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement belt clip. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best, OtterBox Customer Service Team
Rated 1 out of 5 stars
Case otterbox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A disappointment only lasted 30 days and the front part of the cell phone broke, the good thing that otterbox has a guarantee and they are going to change it
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi, Tony.
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best, OtterBox Customer Service Team
Rated 1 out of 5 stars
Plastic broke within 8 months of moderate usage
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The inner plastic frame broke within 8 months of moderate usage . Don’t waste your money on this case
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback about the inner shell, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best, OtterBox Customer Service Team
Pros mentioned:
Grip, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Saltitao
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I tried a couple different cases and end up getting this case for my new 12 pro max.to me this case is the one with best grip feel and overall best proctection.also works great with wireless charging and no issues with the glass screen proctector that I installed.usually multi layer cases are bulky .this case is very slim and elegant design.the bolster is very strong which is great for hands free carrying or if you want to use it as a stand in which can be rotated for vertical or horizontal view .the charging hole has a cover to protect from water and dirt.the regular retail price is $59 and I got it on sale for $35.great choice.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Strong Case
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case fits my iPhone 12 Pro Max perfectly!! It protects my screen and my camera perfectly! I work in a job environment where I’m constantly on the move and this phone case allows me to have zero worry about dropping it!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Probably the best case...
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Phones need a case. Accidents happen, and especially if you’re not insured, gotta get a care and a screen protector.
Most of the cases, including the Apple official case are overpriced and offer little protection, or are too slippery. This case solves everything.
It’s a little bulky, BUT the lenses stay contained within the case. Other cases the lenses will touch the surface that your phone is in, whilst this case is thick enough to prevent this, which prevents scratches from level 6-7 scratches.
It also protects the charging port from water. Sure, the phone is waterproof, but regardless, it’s not good to get lint and water in the charging port. Not only does it cover that, but it covers the somewhat fragile silence switch while allowing for full wireless charging capability. I haven’t tried MagSafe and I’m sure it won’t work well at all, but standard QI chargers work great so far. I’m using an Anker 3/4 in One for reference.
It’s got the clip if you don’t want it in your pocket, but I prefer keeping it in my pocket still, but it’ll likely have to be a back pocket especially if you’re wearing women’s pants. This iPhone is just so big and the case adds a lot, you’ll need to put it in a back pocket :)
I love defender series cases because they’re actually there to protect, and it makes this $1200+ investment of a phone much safer.
Get it and thank me later, this is one of the only solid cases. The others just prevent scratches.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Nice case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful color not bulky but great protection. Easy to hold and use side buttons with ease.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 Pro Max - Berry Potion
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
iPhone case
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product for the price and looks great and light weight and easy to put on the phone.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great product
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not very bulky and fits the phone great. Solid design and max protection.
I would recommend this to a friend
Pros mentioned:
Case quality, Protection
Rated 5 out of 5 stars
Phone Case
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great rugged quality, and protects the phone well.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector, Wireless charging
Rated 4 out of 5 stars
Great case with some drawbacks.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case does a good job of protection and having a belt holster is a definite plus. The only negatives I have with this case are that while it says it supports wireless charging the magsafe charger does not work and stand chargers are hit and miss depending on the height of the charger. A wireless charger that lays flat will work better since you can move the phone in order to find the right spot. I had a glass screen protector on mine but the case makes it lift and have bubbles so I ended up taking the protector off.