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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1514 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and ease of use offered by the Defender Series Pro Case. Many appreciate the case's good fit and quality, along with its attractive colors and inclusion of a belt clip. However, some find the case bulky and heavy, and the lack of a screen protector is a common complaint. The installation process is also mentioned as a potential point of difficulty for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,514 reviews
  • Pros mentioned:
    Case quality, Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    The best for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Otterbox Defenders for every phone I’ve ever owned, why should I change? I want the best protection and they are hands down superior to other cases. If you do not like bulky, this case isn’t for you, but I’m purchasing strictly to keep my phone safe. This case hasn’t changed much in looks, but from what I can tell, it’s made better than the older Defenders. Time will tell on how it lasts and wears. This is the first “Pro” I’ve owned, and it has more texture to the case than a regular Defender. I rather the Pro’s grip and feel, so for me, this one gets 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Form and Function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, feels great, fits perfect, and solidly protected! I thought the Defender series was the best protection still allowing unrestricted function that was available, but now there is the the Defender series Pro screenless. Combining the Alpha Glass tempered glass screen protector and my phone is fortified, yet fully functional. The Defender series Pro outer cover feels great and provide awesome grip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Definitely gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the griffin survivor series cases in the past for protecting my iPhone and I tend to stay with griffin however I am always open to new cases that will provide ultimate protection for my phone. With the iPhone Xr being quite new I decided to try the otter box for the first time and I have to say that it gets the job done. adds bulk to your iPhone but I like the look and feel of this case, and I like the added weight I want to feel like I’m holding my phone. This is a screen less otter box case that fits very well, be sure to add a screen protector with this case. Definitely worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best case I’ve had and it protects my phone to the fullest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is super sturdy! The shell and rubber outer pieces feel heavy duty. It’ll def add some weight to the phone but having the piece of mind is worth it! I paired this with a glass screen protector and it looks like it’ll protect my phone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My item was supposed to come time but it late but it is a great item.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Screenless Version?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this case and received one labeled as a screenless version? There is no built in screen protector like the description said, leaving my 14yo in danger of breaking his new birthday gift. Now I have to research what is compatible with this case to protect his phone screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi MAG1974,

      We sincerely apologize for any confusion surrounding the screenless style of the iPhone XR Defender Series Pro! We intentionally decided to forego the built-in screen protector on this version in order to provide clear-cut, direct access to the curved device display. Rest assured, the Defender Series Pro still passed all of our extensive tests to ensure top-of-the-line drop protection!

      That being said, if you're interested in some extra protection upfront, so to speak, we would suggest taking a look at our Alpha Glass screen protector. This tempered glass was specifically engineered to work seamlessly with all of our cases for the iPhone XR. Feel free to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 if you have any further questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-polyester-screen-protector-for-apple-iphone-xr-clear/6339350.p?skuId=6339350

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    It’s a good, strong case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy otter box cases for my devices. This case is strong and sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Good, but it could've been GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox cases since my iPhone 4S, and I absolutely ADORE them! They always keep my phones looking as if I had just bought them from the store years later. This case is no exception. Fits my iPhone XR like a glove, feels very sturdy and makes for a very comfortable and secure grip in my hands. I've never-and WILL never-complain about the extra added bulk the case does bring because that's what enables the case to protect your phone so competently even with multiple hard drops onto concrete (I've NEVER had a cracked screen thanks to Otterbox!). My ONE qualm, and the reason why I didn't give the item 5 stars, is that I am thoroughly perplexed as to why there is no built in screen protector on this model. That's one of the benefits of Otterbox Defender series cases-all in one protection including a screen protector. I read another review prior to purchase where Otterbox responded to the no screen protector feature by saying that they didn't feel that the phone would have been able to be properly protected by this case, due to the curved screen, if they added the usual built in screen protector. However, how were they able to add a built in screen protector for the Galaxy S7 Edge, which has a MUCH more curvier screen and body than the iPhone XR? That doesn't make any sense to me. Other than that, I love the case and the protection that it offers.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection
    Cons mentioned:
    Bulk, Weight

    Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers great protection for my iPhone. It is non-slip and completely encases my phone with the exception of the glass front; although the case surrounds the phone and creates a bumper around the face of the phone. The case fits my iPhone XR perfectly. It is a little bulky and makes the phone a bit heavy, but it's a trade off for the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 5 out of 5 stars

    Otterbox is the best for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any new phone I get NEVER leaves the store without an Otterbox on it. They are pricey, yes, but with other phones, mine paid for itself more than a couple of times. I’m not pleased about there no longer being a built in screen protector, but it is what it is. I had to purchase a glass one. This case is great protection, and has the lip on the outer edge so that if you do drop it flat, it will presumably fall on the bumper instead of the face. Yes, these can be a bit bulky for the pocket, but it’s worth it to me. I don’t care much for the snap on case/clip that comes with it, they always get caught on something. I notice a lot of men and contractors use them, so they must be great to have - just not for me. I always recommend the Otterbox Defender series for your new phones. This one is no different!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Grip

    Rated 5 out of 5 stars

    Excellent protection for your iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox fits quite well and completely protects my iPhone. It’s very easy to install and gives a lot more traction when holding the iPhone in my hand. It might be a little more expensive than some other cases, but well worth the price for the extra protection!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    vvvvv

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned Otterbox Defenders for every phone I’ve ever owned, why should I change? I want the best protection and they are hands down superior to other cases. If you do not like bulky, this case isn’t for you, but I’m purchasing strictly to keep my phone safe. This case hasn’t changed much in looks, but from what I can tell, it’s made better than the older Defenders. Time will tell on how it lasts and wears. This is the first “Pro” I’ve owned, and it has more texture to the case than a regular Defender. I rather the Pro’s grip and feel, so for me, this one gets 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Otter Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my new iPHONE Xr and it fits like a glove. The device seems very well protected. It does not have the screen protector found on previous Otter Box Defenders but I was put at ease after reading other customer reviews and the Otter Box web site. The design of this Otter Box should protect your iPHONE screen from drops. The interesting reason why I bought the blue case is because Best Buy’s had it on sale at 29.99 and the other colors for the same case were $30.00 more! Go figure that one out.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case for moms with toddlers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. My 2 year old loves to take my phone and run with it. I was a little skeptical about not having a screen protector with the case, but it doesn’t bother me at all. I bought one to go with it and my husband put it on for me. I drop my phone a lot and so far it’s been great at protecting it! Love the color!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Very strong and durable.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protection. Reliable. Especially for kids. Obviates the need for insurance. Highly recommend for out doors. It may seem bulky initially but one gets used to it rather quickly. It is reasonably easy to put it on. I would strongly recommend it for the more expensive devices.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Tough protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third phone to be protected by Otterbox. I expect that it will be as effective as the other two cases I’ve had. It is just like the others were. Well made and Weil padded. It is not as pretty as some others but to me protection is what I buy a case for. The description is not accurate as it says it has a screen protector. It does not have one. That was not an issue because I would have removed it as the old cases had a plastic screen cover that I removed so I could use a glass cover instead. This is a great case and if you want it for protection you can not go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Love the color & sturdiness!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my last case that had a corner break right off. Seemed really heavy and clunky at first, but forgot about that by the next day. Also bought one in another blue shade for my 16 year old daughter. Thought the bulk would be an issue for her, but she really likes it too. Just takes a little getting used to accessing buttons and the charging port. Offers great protection and I love the color.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent Case for Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my new iPhone XR and it is an excellent case for protection and comfortable grip of iphone. Only negative, cut the rubber piece off charger and silent button for easy access. Its bulky but its the best case I ever had for protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    OtterBox Defender Case Is A Must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always protected my phone with OtterBox and was not happy with the new version. I was skeptical because the front plastic protection I was used to wasn’t on this model but I got it anyway. I will be the first to admit I was wrong! I love this case much more than my old cases. No hairs or spots getting stuck under the plastic protector anymore. You have complete access to your screen which makes it easy to keep clean. The case will last longer because I’m not taking it apart every week to clean it. The edges are raised just enough that if the phone drops, it shouldn’t land on the screen. Of course there are those weird circumstances I’m sure. This is the best OtterBox Defender Case I have owned. I would buy again and recommend to everyone.

    I would recommend this to a friend
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