Customers have good things to say about the Defender Series Pro's excellent protection and the quality of the case. Many appreciate the convenient stand and how well it fits the iPad Pro, along with its ease of use. However, some customers find it bulky and heavy, and a few mention the price as a drawback. The case's protective qualities are frequently highlighted as a significant positive.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 360 reviews
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otter Box, best protection for your electronics.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have always purchased Otter Box for all of my devices from day one. I have never been disappointed of the protection they provide for phones or my IPads. Top quality you can count on. Best Buy has also always delivered top quality product at a great price. This item in particular even showed up early, a nice surprise . Otter Box in my opinion is the best protection for your devices on the market. My electronics have lasted longer because of the quality. Thank you Otter Box and Best Buy. I definitely suggest this product for anyone wanting to invest in the protection of your electronics, you won’t be disappointed.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Very Protective
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is for sure bulky but it definitely protects your iPad for me personally I like to feel the thinness of my devices when in hand so I’ll be going bank and forth between this case and my other less protective one but it does the job looks great and feel great especially for the 11” also it’s precise all the cut outs are just perfectly crafted that’s actually one of the most important things for when buying cases that the cut out for the mic speakers and charging ports are the perfect size
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Excellent, albeit a bit bulky, cover.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I know it is big and clunky looking, but I really like this cover. It fits perfectly and does a nice job protecting my iPad. When the front cover is snapped over the back, it covers the camera, for an extra layer of security. I’m a road warrior and very much appreciate not having to worry about dropping my iPad on planes or during connections. If you want maximum protection for your iPad, but this cover.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Good weight for strong and durable case.
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Minimal, sturdy. No complaints. It’s easy to install, so far so good. If your priority is making sure your tablet is safe when traveling, this is the way to go. Weight is light enough
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Defender Pro Series for iPad Pro 11”
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really love this Otterbox Defender Pro Series for the iPad Pro 11 inches. It’s very protective because it has 3 layers of protection along with a thin foam padding on the inner part of the case. It’s also great case especially because my daughter is 3 years old. She’s actually very careful with her ipad pro though. She knows that it costs money. The only thing that I notice is that the speaker cut-outs are smaller and I guess it’s because the newer generation ipad pros speakers are that size but that actually doesn’t change any sound quality. I also love that the charging port is covered and all the buttons are covered and protected as well.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
A must-have for an expensive IPad Pro 11"
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Otterbox Defender case is the only case I'd trust to protect my IPad Pro.
I like how they removed the screen protector, because it ruined the anti-glare option on the 2020 IPad Pro. It's a must-have. I love how I can put the outer case over the screen, throw it into my backpack, and go...without worrying about scratches, etc.
BestBuy N Canton matched the Amazon price, and saved me about $30. Can't beat that. They have great customer service @ Best Buy N Canton (Ohio).
I would recommend this to a friend
Rated 4 out of 5 stars
“The Rubber” Side Down
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Durable, Easy to pull off Quickly if you happen to drop it with your tablet into a pond. The usability for the included stand is meh, could be a lot better. And I Wish I would have gotten the extra over the glass Protector. Always forget that little detail. You’d think for what you pay for some “protection” that you’d get 100% like taking a pill Protection. Hahaha LAUGH!!! Don’t be so huffy.
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 5 out of 5 stars
solid case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
solid case. only downside is lack of compatability to a keyboard
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
ipad air 12.9
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product, solid, easy to use, I would buy this again.
I would recommend this to a friend
Rated 5 out of 5 stars
Finally back to a great level of device protection
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The protection case I really needed. I previously had a OtterBox Defender case for my last version of iPad which was a 12.9” model. I thought it was big and bulky so when I traded to a newer iPad I decided not to get a new OtterBox. Now two iPads later due to cracked screens and being damaged I’ve gone back to the OtterBox Defender Series.
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 5 out of 5 stars
Good quality
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case protects my son’s iPad very well, good quality
I would recommend this to a friend
Rated 5 out of 5 stars
iPad Pro case
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good quality durable and looks real good as well
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great buy!!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my business. Works great!!! Glad i made the purchase.
I would recommend this to a friend
Rated 2 out of 5 stars
Cheap outer shell
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case chipped and I haven’t even dropped it once. Otherwise I love it
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi there!
We're sorry to hear that your Defender Series case has gotten chipped! We appreciate your feedback about the damage, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best, OtterBox Customer Service Team
Rated 1 out of 5 stars
Damaging protective case
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don’t get it it scratches up your screen at the top next to the camera lens i’m sure it would do it other places if I did not have the screen protector on my device
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Opened box and meh product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It was open with fingerprints on it. Stand angle is pretty garbage.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
We're so sorry to hear you received your Defender Series Pro case in such a state. We understand how disappointing that can be. We have complete faith that our friends at Best Buy would be able to assist you with a return if needed. As far as that holster goes, the clip should be able to rotate from its vertical position to a horizontal position to use it as a kickstand. Our Otters are always available at 1-855-688-7269 if you have any questions or concerns.
Best, OtterBox Customer Service Team
Rated 4 out of 5 stars
Great case, docked a star for the side flap issue
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otterbox defender cases have always been my go-to for protecting devices that will be in heavy use - carried around, passed around, taken in and out of bags and occasionally dropped right on the street. This case lives up to my expectations of it's pedigree, however there is a flap on the side where you can connect the apple pencil that is easy to break off, and when it does so slightly compromises the stiffness of the box allowing for more flex than it otherwise would. It's probably an engineering challenge to allow for the convenient magnetic connection while maintaining strength, I think there is room for improvement there though. The case overall is great, and I am not worried about it coming apart or not protecting my device, even with the side flap off.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Otterbox for iPad Pro 11"
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've used OtterBox on most of my iPhones since 2011, and several on iPads since 2015. This was disappointing, it was sturdy and protected very well, but the down side is it's very bulky. I had trouble getting it on my iPad Pro 11" and even more trouble getting the 'lid' on and off. I think it's because I have less strength in my hands now. So I had to return it and found another case better suited to my needs. I do recommend it for heavy duty protection.
I would recommend this to a friend
Pros mentioned:
Protection, Stand
Rated 5 out of 5 stars
Protect Your Investment
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A device without protection is a risk I can not take. As a tattoo artist, protection and precision is everything! I use my Defender Series Pro on my iPad to protect my investment. I’m either handing it off for clients to fill out consent forms, using the durable stand to prop it up as reference while tattooing, taking after photos of my work and disinfecting the case after every client. All that combined with the Apple Pen holder gives this case a 5 star review for me!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Otter box iPad Pro 11” case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case gives me solid piece of mind. Good sting case. East to install if you follow the instructions. Be aware that the case is thicker because of the level of protection it provides for drops. The only thing I’d like to see is this case with a built in screen protector. The spot that holds the Apple pen doesn’t hold the pen very well and will fall loose inside the case sometimes.