Customers are delighted by the Defender Series Pro case's excellent protection and secure fit for their Apple iPhones. Many appreciate its ease of use and the quality of the case material, along with the added grip it provides. However, some customers note that it is a bit bulky and lacks a built-in screen protector, and that wireless charging may be affected. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,935 reviews
Pros mentioned:
Protection
Cons mentioned:
Price
Rated 5 out of 5 stars
New to this review thing
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A little pricey but definitely worth every penny. Comfortable, stylish, and most importantly.. I feel like my phone is a lot safer with it.
Dropped it once already.. no damage to the case or phone. 10/10
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
OtterBox case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case fits my phone well, it is strong and durable, and I like that I can clip it onto my belt
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Droppable case
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I dropped my phone in some Mac and cheese and then I was able to get it out safely with no issues
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Otter box
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Otter box defender is overall superb for the on the go person, with no hassles in handling and confident comfort.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 4 out of 5 stars
MM
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
fits perfect, protects it and is worth the price! very happy with it!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
OtterBox Defender Pro Series
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The OtterBox-Defenders Pro for the Apple IPhone 12 Pro is the best case I have used in a long time. It is a great fix,You can tap the back of the phone to get your Home Screen.It is not as bulky as some of the other case. I like it.
I would recommend this to a friend
Cons mentioned:
Screen protector
Rated 1 out of 5 stars
Worse phone case I’ve ever had
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Phone case broke in 6 months. Phone has damages to the metal from rocks working into the broken case. Slight pressure to the lips of the case that go over the screen will pop off a portion of your screen protector immediately. This problem was further fueled by the phone case clip squeezing the phone too hard and pushing the lips in. Dirt would stick under the screen protector making my face ID unusable and the phone would stop registering my touch to the screen. That part is my fault since I went through three screen protectors and I didn’t want to keep wasting money on replacing them every couple of days. My phone received no damage from falling. Not a Best Buy problem, it’s an OtterBox problem, I wish I did a quick web search before buying, many people have the same problem. Not worth buying
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We are so sorry to hear you experienced a break in your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with our great warranty to get you a warranty replacement case and/or screen protector if the screen protector is also our product.
Pros mentioned:
Protection
Rated 5 out of 5 stars
Best case for iphone
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always use these for my iphone. I tend to drop my phone. This protects it.
I would recommend this to a friend
Rated 5 out of 5 stars
An excellent & sturdy iPhone case
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
An excellent & very sturdy iPhone case that keeps the phone in like new condition. I’ve dropped my phone numerous times & even been in a serious car accident & the phone still looks brand new.
I would recommend this to a friend
Rated 5 out of 5 stars
Always a great buy!
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Always a great product. Every phone I upgrade to has to be in one of these before it leaves the store.
The photos below are after 2 1/2 years of use. Still in great shape.
I would recommend this to a friend
Rated 3 out of 5 stars
The Protector
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a AW'IGHT (all right) case, makes the phone looks good, should of came with a clear protector face shield also!! Over all a Good purchase! ...Gratitude.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello, Timothy! We hope you enjoy the great look and amazing protection of the Defender Pro Series case. Should any questions or needs arise related to the case, please do not hesitate to reach out as we are always happy to help!
Pros mentioned:
Protection
Rated 5 out of 5 stars
My favorite case!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this phone case. It does not have a screen protector, so I bought a glass one and had it put on. This case comes with a holster clip too. It stays really clean also, which was important to me. My son has the black version and loves his too!! This case is definitely worth the cost, it really protects my iPhone.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro - Berry Potion
I would recommend this to a friend
Rated 5 out of 5 stars
ANSRRRMAN
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality case at a great price. Very quick delivery!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
The best case for your iphone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best case! Great look and great protection. The material is made of is super pleasant to touch and is nor sliding from your fingers.
OttoBox Defender is the best case for IPhone ! I have been buying it for all my previous phones and it never disappointed me.
This review is from OtterBox - Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro - Berry Potion
I would recommend this to a friend
Rated 4 out of 5 stars
Great Buy
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my otter box cover. I am a dedicated customer to this brand. Has worked for every phone I have ever had.
I would recommend this to a friend
Rated 5 out of 5 stars
The best
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case especially for oilfield work. Use otter box on all my phones.
I would recommend this to a friend
Pros mentioned:
Ease of use, Grip, Protection
Rated 5 out of 5 stars
iPhone necessity, Otter Box Cover.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent protection for your iPhone. The otter box cover also keeps your iPhone from slipping out of your pocket. The clip helps to give you easy access to the iPhone when clipped to your belt or shorts. The side buttons make it easier to push and access which is sometimes difficult to press on the smooth side of the iPhone. I believe the otter box cover is a needed addition to the iPhone! Thank you very much. I tell my family and friends the otter box cover completes the iPhone!!
I would recommend this to a friend
Pros mentioned:
Case quality, Protection
Rated 5 out of 5 stars
Excellent product
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent case. Been using OtterBox Defender on all our cell phones and it holds its reputation. Stays on your grip and protects the phone when dropped numerous times. The belt clip is great. When I’m the purse it gives double protection on the phone screen. Also stays in place when clipped on the belt. Can also be used to keep the phone standing vertically when watching or taking pictures.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is great! It is light weight, not bulky, and protective, fits well.
I would recommend this to a friend
Pros mentioned:
Grip
Cons mentioned:
Bulk, Screen protector
Rated 5 out of 5 stars
Great case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After many years of using Supcase Unicorn Beetle cases I got tired of the built in plastic screen protectors getting scratched up. I decided to go back to the Otterbox Defender as they are more slim and less bulky tiday. I then installed a quality glass screen protector as these cases no longer have a built in protector. So glad I switched, case has awesome grip and the protector won’t scratch. Highly recommend.