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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 142 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro's excellent protection and snug fit, frequently praising its ease of use and secure grip. However, some customers expressed concerns about the case's perceived thinness and the price point. A few also mentioned issues with the holster's fit and security. Overall, the positive feedback on protection and usability outweighs the negative comments regarding build and cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 142 reviews
  • Rated 5 out of 5 stars

    Norma Whiting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought Otter Box, I dropped my new iphone and the screen already cracked. Thank God I also purchased along with the Otter Box: Screen protector and a Charging cable also.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple but stylish and protective, love the sleep design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no trouble trying to connecting my phone it was super easy.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality

    Rated 4 out of 5 stars

    Difficult to use phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shel is Sturdy, but top not sitting flat. Space between top of case and phone making it difficult to type and use the phone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great case - Not so great return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with Otterbox! They’re durable and great quality. Just triple check that it is the correct case for your phone; especially when buying from Best Buy without a membership. I couldn’t receive a full refund for this unopened product since I was 3 days outside of their 15 day return policy. I called customer service and was told the store managers have the discretion to override the policy and provide a full refund. It’s been a while since I’ve purchased from Best Buy and don’t remember such a short return period. The manger was very kind and respectful, but was only willing to provide store credit. Being that this was the case, I returned it, and left the store credit with the manager, as I will do my best to not purchase from Best Buy again. Customers should not need a membership for a reasonable return time frame.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Happy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box has served me well for many years. No questions to ask when I bought my new phone. It was A GIVEN

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Sanchez

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product great quality good proven product Will come back for more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Otter Box phone cases for well over a decade now. I used to be in construction and back then the Otter Boxes were supposedly water proof - they claimed you could submerse your phone in up to 10 feet of water and it would still work. I never did that, but I did regularly have it on (and use it) while in the pouring rain and have tossed it off of roofs (to someone below) and never had any problems. That sold me on the brand and I’ve continued using Otter Box Defender cases ever since. They (Otter Box Defenders) aren’t completely waterproof anymore and I no longer work in construction, but they still come in very handy for me in the classroom (I’m a teacher now) when one of the kids gets out of line and I need to throw something. I’m just joking about that last part, of course, but the cases really are still drop resistant - I sometimes just toss it on the ground when one of the kids makes fun of me for having a belt clip phone case (apparently that’s not a trendy style right now). I get the last laugh occasionally when one of their phones gets cracked from just falling out of their backpack. I also win any “phone duels” because it’s WAY faster to pull it out of the belt clip holster than a pants pocket. So if you’re interested in this product, it is a good one… as long as you don’t mind little 10 year old diaper-wearing babies making fun of you for using a belt clip phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    A nice case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is nice in terms of protection and fit for my iPhone 15 Plus. However, I do not like the slight buldge when the iPhone is fit within this case. It does not lay flat, so eventually I changed to a MagSafe case instead.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone case!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone case. It is easy to grip and has good friction with surfaces preventing the phone from sliding easily. It's durable and keeps the sensitive parts of the phone protected from dirt and other damage. It also makes the phone feel more ruggedized. I also like the fact that it has a heat sink to help pull heat away from the phone. A must for anyone who wants to extend the life of their phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection for those in construction

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection is awesome and the clip makes it great to move it around depending on the task at hand…crawling through crawl space, bending over tubs, laying down to reach hard to access plumbing parts, etcetera

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone Case!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case!! My husband refuses to buy any case that isn’t an Ottorbox, and his phone has always survived even the worst falls. The only issue used to be that you could not plug the phone in without an adapter, but that is FIXED now making it a perfect!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this case I’ve always been a fan of their company. I always feel that my phone is protected with the OtterBox case. I’ve even dropped my phone a couple times since I had the case and no damage was sustained to my phone great product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Durable Phone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great at protecting the phone and it has a sleek design. The only downfall is that it is a little tough to get it positioned right on a multi device charger that I have. I have to turn it sideways most of the time so that it will hit on the correct place to charge. Other than that no complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great products I drop my phone so much and this case always protects it so well. have a crack or anything even though I drop it like twice a day. I love how slim it is

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to go along with parents new phone. Easy enough for them to slip on, and worth the cost for the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel and excellent protection. We don’t feel the need use the belt clip that came with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An associate named Tamia recommended this products ,it was normally $70.00 marked down to 19.99. It has since proved its value as I have dropped it a couple of times with scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    GOAT of iPhone cases

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GOAT of iPhone cases. Can’t be beat for protection. Best part is the case has a good grip. You get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Safe and sleek

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, comfortable, and easy to put on. Looks very nice.

    I would recommend this to a friend
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