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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 705 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Pro XT's protective qualities, secure fit, and MagSafe compatibility. Many appreciate its ease of use and the grippy design, while some find the price to be a significant drawback. Positive feedback also highlights the case's lightweight yet durable construction. A few users mentioned issues with charging and the lack of a built-in screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 705 reviews
  • Rated 5 out of 5 stars

    Excellent Protection and Quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the OtterBox for my iPhone from Best Buy, and I'm extremely satisfied with my purchase. The case provides excellent protection for my device, and the quality is top-notch. Key Highlights: - *Perfect Fit:* The case fits my iPhone perfectly, with precise cutouts for all ports and buttons. - *Durable:* The case is made of high-quality materials that feel durable and long-lasting. - *Protection:* The case has protected my iPhone from scratches and drops, giving me peace of mind. - *Easy to Install:* The case was easy to install, and the instructions were clear. Best Buy Experience: - *Great Selection:* Best Buy had a wide selection of OtterBox cases, making it easy to find the perfect one for my iPhone. - *Helpful Staff:* The staff at Best Buy were knowledgeable and helpful, answering all my questions about the case. Overall: I highly recommend the OtterBox and Best Buy for anyone looking for a high-quality phone case. The case is worth every penny, and Best Buy's customer service is excellent. Recommendation: If you're looking for a reliable and protective case for your iPhone, look no further than the OtterBox . Purchase it from Best Buy for a great buying experience!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protective !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really protective phone case! Love that I was able to have a color option , has protected my phone over 3+ years !

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Yes!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is another example of why I do business with Otter box. Their quality in craftsmanship and customer care is paramount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Charge Port Protector Flaw!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Case with a annoying design flaw that causes the rubber charge port protector to break within weeks of use. Causing lint and tons of other tiny debris to get in the port. The rubber flap is way to thin my previous commuter case doesn't have this issue because the flap is way thicker and is not glued on to the hard shell of the case like it is on the Defender Pro XT. However just called Otterbox they were very kind and understanding and are sending me a brand new case free of charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outerbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Nice product and easy to use durable and function perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a replacement case for my 12 pro max and this is even better than the one I had before. I like how the charging port is covered when not charging to keep dust and debris out. Very good quality case. I especially like the ability to wirelessly charge as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A year later

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great case. Tested with multiple drops! So far so good a year later.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case just what my destructive son needed to keep his new phone safe!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great protector

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Protect my iPhone well though a little bit expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless black charger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very safe case easy to use with magnetic wireless charger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product i love it I recommend super awesome yea yes

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otterbox cell phone cases

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product.I have only sucess with Otterbox keeping my phones safe.Instead of a worry,I watch what I am doing!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case the color the quality the price I got it on sale, I give it 3 starts because for don’t come with belt clip

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Great to know you're otherwise a fan of the Defender Series Pro XT case, though we're sorry to hear you were disappointed by the lack of a belt clip/holster. We actually make a specific one for this case, but in an effort to be ecologically friendly, we've opted to not include those with the case since many people don't use them. Instead, the packaging of the case itself will have instructions for how to request a holster for only the cost of shipping.

      Feel free to give our friendly Otters a call at 1-855-688-7269 if you need any help getting one in the works and we'll be glad to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Grip, Magsafe, Protection

    Rated 5 out of 5 stars

    Otter Box 15 Pro Max

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox iPhone 15 Pro Max case offers robust protection with a sleek design. Its durable construction safeguards against drops and scratches, while maintaining compatibility with wireless charging and MagSafe accessories. The grippy texture ensures a secure hold, making it ideal for everyday use. Overall, it’s a top choice for iPhone users seeking reliable defense.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Magsafe
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Where is my belt clip holster?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has impressed me once again with this very fine high-quality case! However, I am unimpressed that you no longer get an included kickstand/belt clip holster when you spend as much money as they charge for these things. For the 60 bucks that I paid I would’ve expected to get the belt clip holster and I have to go through the hassle of calling OtterBox so that they can ship me one upon my request. Yes, I get that these are MagSafe cases, and they were meant for the MagSafe accessories and having the belt clip will get in the way. However, I like the belt clip and I don’t carry any MagSafe accessory‘s with me when I am out of the house. Another thing is the exclusion of the built-in screen protector. They should really bring back some Customer choice here. I would not mind if there was a screen protector on my defender cases as I did in years past. This money grab of having to buy a case and a screen protector not to mention the cost of the phone is ridiculous. Oh well, the cases of good quality construction and has a very deep set list to keep your screen from contacting any tabletop surfaces that you might lay face down on. The rubber edging is very grippy, and does not fall from the hand at all. The magnets are strong and conduct well for MagSafe functionality. Additionally, there is a flap that inserts into the lightning port to keep dust and debris out. Slap an alpha glass screen protector on your screen with this case and you’ll be good for years to come.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Tried and True

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll start by saying I am an Otterbox fan… I have had one on my iPhone 8+ for years and it has protected my phone through SO much! I mean, small hands plus big phone equals so many drops and falls to gravel, pavement, wood flooring, etc. So, when I upgraded to an iPhone 13 Pro Max I am logically sticking with what works because I know nothing is going to change in terms of my graceful dexterity. I picked this because of the military drop rating and MagSafe component. It is simple in design, covers the charging port to keep lint and what-not out which is nice. I scored glass protector separately and am contemplating something to protect the camera lenses which are exposed… but note that the edging around the opening for the camera lenses protrudes further than the lenses themselves. So if the phone is flat on the table the lenses are not touching, just the case… so the only issue I see is if (well, for me really it’s when) the phone is dropped in gravel and a rock jams up in the lenses. I noticed a few reviews say this particular case is made for the iPhone 12 Pro Max and that it doesn’t quite fit their 13 Pro Max… I do not have that issue. It fits snuggly, the button covers are properly placed… possible user error there unless Otterbox has inconsistent manufacturing or I have a newer version where tweaks were made to accommodate the 13 Pro Max. All in all I trust the protection Otterbox offers, they have proven themselves time and time again with my old phone so I am willing to shell out a few extra bucks for a known brand that really works.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best cellphone case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone case on the market is one that not only looks stylish, but also provides great protection for your device. A high-quality phone case should be able to withstand drops, bumps, and everyday wear and tear to keep your phone safe and sound. Some key features to look for in a phone case for great protection include shock-absorbing materials, raised edges to protect the screen and camera, and a snug fit to prevent dust and debris from getting inside the case. Additionally, a durable construction and reliable brand reputation are important factors to consider when choosing a phone case that will provide the best protection for your device. Investing in a high-quality phone case may cost a bit more upfront, but it is well worth it in the long run to ensure that your device is protected and remains in pristine condition for as long as possible. I bought 4 Otterbox phone cases and my phones continue to look as good as when I first bought my phones!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outer box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to protecting your iPhone, There’s a few brands are as well-regarded as OtterBox. Known for their durability and robust protection, OtterBox cases have become synonymous with quality. Here's an in-depth look at what makes the OtterBox case an excellent choice for your iPhone. Design and Build Quality The OtterBox case stands out with its rugged design and solid build quality. Crafted to withstand the harshest conditions, it provides excellent protection against drops, bumps, and scratches. The case features a multi-layer construction with a hard outer shell and a softer, shock-absorbing inner layer. This dual-layer design ensures that your iPhone is well-protected from all angles. Protection One of the key selling points of the OtterBox case is its superior protection. It is designed to meet or exceed military drop test standards, ensuring that your iPhone can survive even the most severe impacts. The raised edges around the screen and camera offer additional protection, preventing scratches and cracks when your phone is placed face down. The case also includes port covers to keep dust and debris out, which is particularly useful for those who frequently use their phones in outdoor environments. Functionality Despite its rugged design, the OtterBox case does not compromise on functionality. The precise cutouts for the buttons, ports, and speakers ensure that you have full access to all the features of your iPhone without having to remove the case. The buttons are covered with responsive, tactile materials that provide a satisfying click when pressed. Additionally, the case is compatible with wireless charging, so you don’t have to deal with the hassle of removing it every time you need to charge your phone wirelessly. Aesthetics While protection is paramount, the OtterBox case also scores well in terms of aesthetics. Available in a variety of colors and designs, there’s an option to suit every taste. Whether you prefer a sleek, professional look or a more vibrant, eye-catching design, OtterBox has you covered. Usability The case is designed with usability in mind. It provides a secure grip, making it less likely that you’ll drop your phone. Despite its bulk, it fits comfortably in hand and pocket, striking a balance between protection and convenience. The case is also relatively easy to install and remove, which is a bonus for those who like to switch cases frequently. Value for Money While the OtterBox case may come at a premium price compared to other brands, the investment is well worth it. The durability and protection it offers can potentially save you from costly repairs or a replacement phone in the event of an accident. Additionally, the case’s longevity means you won’t need to replace it frequently, further enhancing its value. Conclusion In summary, the OtterBox case for your iPhone is a top-tier option for anyone seeking robust protection without sacrificing functionality or style. Its rugged design, superior protection, and thoughtful features make it a standout choice. Whether you’re an adventurer who needs a case that can withstand the elements or simply someone who wants to keep their phone in pristine condition, the OtterBox case delivers on all fronts. Investing in an OtterBox case is investing in peace of mind, knowing your iPhone is well-protected against the rigors of everyday life.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Best iPhone 13 Pro Max Case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best iPhone 13 Pro Max Case. Protects screen and camera with lifted edges. Protects buttons and charging port with covers. Includes MagSafe! The case is light/slim without compromising the famous Otterbox durability guarantee.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Magsafe, Protection

    Rated 5 out of 5 stars

    Best Defender case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox got the design on this case right. The case protects the phone well but is not too bulky and OtterBox finally designed their cases for MagSafe devices.

    I would recommend this to a friend
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