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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 121 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Defender Series Pro XT MagSafe Hard Shell's protective qualities, high-quality build, and compatibility with MagSafe wireless charging. However, some users found the case challenging to install and slightly bulky, while others noted concerns about the fit. A few customers also mentioned needing a separate screen protector.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 121 reviews
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    OtterBox for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product adds good protection for the iPhone while letting the MagSafe charging work nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durable case. Otterbox is the best. You cant go wrong with this brand to protect your phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Selling Opened Merchandise as New

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my first order, I was sent the wrong case in an already opened package. For my second order, I was sent the correct case, but it had also been ripped open from the package and had been clearly used and scratched up. Best Buy, why do you continue to send me opened and used products when you're advertising new?! This is unacceptable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my husband and he loves it! It’s thick enough that it adds the right amount of protection, but doesn’t make the phone too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, great price, a little difficult to apply to phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Too much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is likely protective - the phone fits extremely snug (pain to install). But overall the case is large, heavy, and a fingerprint magnet even in the black color. I think you’ll get similar or even better protection with slimmer cases out there.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best cases ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a toddler, this is necessary. Constantly being careless and dropping my phone everywhere and these cases save my life every time!! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPhone OtterBox case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sleekness of the iPhone case & the protection it gives the phone. Appreciated getting it at a discounted price due to being Total Tech member. It was difficult to put on. A Best Buy employee did it for me.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    protected against falls

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lasted almost 2 years before the charging port door fell off. screen protector cracked but not the phone after several falls

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case fits great in my pocket drip it and nothing happened to it one if the greatest investments ive made for my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome Clear Case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how you can still see the color of my phone and protects my phone from breaking every time I drop it

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Fit

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best deals. Otterbox is the best.it was a little harder to put your phone in but it is not as bulky as the old defenders.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Get you one!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing!! is how to describe this case I drive big trucks all the time and also building tents Constantly dropping my phone But never had any worries when picking it off the ground. I bought this case a year ago Best decision ive made.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great cas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for protection. Case isn’t too bulky and can easily fit in your pocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excelent cover if you are looking for protection, I have been using it for a couple of months without concern, highly recommended if you are looking for protection and looking

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Sturdy but very had to install it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone protector. It met all my requirements and expectations. It is worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use defenders on all of our phones. Gives us perfect protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been one of the best cases that I purchased to protect my investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, even my dog does. My dog tried to eat my phone, the case protected it from my dog eating the phone.

    I would recommend this to a friend
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