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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 80 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and high quality of the Frē Series MagSafe case. Many appreciate its water resistance, enabling phone use in various conditions. However, some users experienced issues with the screen protector, citing challenges with touch sensitivity and occasional scratching. A few also noted concerns about the camera lens and the relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 80 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    I recommend it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this case for a year now. Im a Ag mechanic/welder so i work 10 hours a day outside in all weather conditions rain, heat, dirt and mud. I love this case because its completely sealed and keeps all dirt and mud away from the speakers. I carry my phone in my shirt pocket so i tend to drop it a lot when i bend down or laying down under tractors. It has been submerged in a few puddles when it rains and has kept all water outside the case. Before this case i was getting phones every 6 months under insurance because speakers were get clogged up with dirt and they wouldn’t work. Im glad i found this case and will be getting a 2nd one since the screen protector is all scratched from the times Ive dropped it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fine until one day (about a month after purchase) at work my screen was all dcratched up. My headphones were in the same pocket with my phone. I dealt with it because its not that much of a deal. A couple months later my camera cover is all messed up. So i cant take clear pictures anymore. Ive been dealing with it for awhile, but its getting annoying. I had a similar issue with the lifeproof fre case for my iphone X. Wish i just stuck with my basic case and screen protector. Considering i paid $100 for less than 6 months of satisfied usage. Another thing is the magnet thing in the case stopped stick to it and just sticks to my phone when i take the case off, to take pictures. Crazy part is i see the case is on sale and i considered buying again, but its not worth all the money. Its okay if you treat the case as delicate as the phone itself. Even though it got messed up IN MY POCKET! Id suggest not putting anything in your pocket with your phone and keep the case in a case. It’s clearly fragle. Maybe thats where they get the name, “fre”.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lifeproof case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case always buy them when i get a iphone regardless of what iphone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Life proof/OtterBox iPhone 14 pro fre case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the life proof fre cases since the iPhone 4. Greatest protection for an iPhone. The new life proof/OtterBox fre for the iPhone 14 Pro sucks. The earpiece on the case is like talking to somebody threw a piece of saran wrap, the voice was very muffled, and very hard to understand. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Wow. Since the iPhone 4! That is awesome to hear, and we are genuinely grateful for the continued support throughout the years! Obviously, we were sorry to learn things aren't going so well with your most recent case, but we're confident that we'll be able to help clear that audio right up with either some handy troubleshooting tips and tricks or a brand-new warranty replacement.

      Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Case quality, Water resistance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    iPhone Case is Great for Outside Use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case that covers your entire phone. Great if you spend a lot of time outside in bad weather. The wear on the phone is quick if you use it a lot and it is on the expensive side for phone cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    iPhone 14 pro Otterbox Fre

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around good protection for your daily activities. The Face ID can kind of be a pain sometimes in direct sunlight or that there could be dirt on the plastic screen protector. Make sure you open the bottom charging port for better sound if not it can sound muffled. Over all I am satisfied with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great cases!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! as a long user of life proof cases and android we used them all the time while on vacation swimming and such. when we switched over to apple it was kind of a shame that they didn't have water proof cases yet. This case works great it keeps water out no issues effecting audio or picture quality either so far. taking it on a Great Wolf Vacation soon so that will be the real test! the only real downside is how pricey they are.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    NEARLY PERFECT. BUT ONE DRAWBACK...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE ONLY DRAWBACK... is due to the cases thickness, I suppose, hinders the microphone on the iPhone. So when talking to people, either on FaceTime of speaker, a lot of my friends and family mention that the audio sounds far away, or muffed. And unfortunately I've had to switch cases due to that. Other than that, the case is nearly perfect. Strong. Waterproof. Clean touch interaction, even with the film protecting the screen. Highly recommend! Just that small drawback.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 5 out of 5 stars

    Strong & Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect case for all kinds of lifestyles. With my work, I needed a strong and durable case that would last a long time and that is exactly what I got. Plus it is waterproof which makes it even better.

    I would recommend this to a friend
  • Cons mentioned:
    Camera lens

    Rated 1 out of 5 stars

    Last FRE Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started using FRE cases with my iPhone 6. I had an FRE case on my iphone 11, and now I have one on my iPhone 14 Pro Max. The iPhone 6 case was awesome, no issues. The iPhone 11 case had an issue, and LifeProof sent a replacement right away. I've had my IPhone 14 Max Pro for less than a year, and the FRE case is so scratched by the camera lens covers that my photos look bad. I submitted for a replacement, and it's no longer under warranty. It hasn't even been a year! For almost $100, these cases have to last longer than 1 year. The quality and customer service has definitely declined since Otterbox purchased LifeProof. Premium prices should be for premium products and/or premium service. I won't be buying another FRE case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Apple iPhone 14 Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple cover for my iPhone 14 provides ok protection and excellent connectivity for magnetic connection for charging.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Water resistance

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, 100% protection in water, excellent photos, 100% protección in water

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product that is takes excellent care and protection of expensive phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox Fre Fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does what it’s intended to do. Fitment seems to be an issue at the top but nothing major. Just feel like it should be top of the line for the price tag it carries

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives extra confidence that your investment will be protected. Good phones are $1,000 these days. Spend good money on the case to protect your investment. All my past phones in lifeproof cases have lasted 5 or more years. I’ve dropped this phone on concrete, hardwood, and in lake water and have never been concerned.

    I would recommend this to a friend
  • Cons mentioned:
    Camera lens

    Rated 4 out of 5 stars

    Pretty good case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, protects your phone well. The only thing is you have to be careful with the lens over the camera. It scratches easily.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect for Blue Collar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiancé loves these cases and has been using them for years. Absolutely recommend. He services oil and gas tanks at airports and this case protects his device no matter how or where he drops it

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Can't live without it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my phone protected. My kid tends to have the dropsies. This saves on repairing the front and back screens!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lives up to its name

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great case for keeping my phone in one piece while I’m on my motorcycle, working on the ship. I have bought one of these for every phone and never regretted it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The highest quality of protection for my phone I have ever found. And Best Buy is the only local retailer that I can recommend for this product

    I would recommend this to a friend
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