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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 152 reviews

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82%
would recommend
to a friend

Customers are saying

Customers love the Pop Symmetry Series Case's protection and convenient PopSocket features, finding it easy to use and of high quality. However, some customers experienced issues with wireless charging compatibility and found the case to be a bit bulky or large. A few also commented on design flaws affecting balance and the price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 152 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the pop socket!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfectly around my phone and it’s easy to take off too. The pop socket comes in handy especially when you’re filming or trying to keep a photo still.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Okay Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of these cases for my iPhone X and loved it. This one, not so much. The Popsocket sits lower and isn’t as comfortable to hold. It also doesn’t seem to have as much room behind it for your fingers. Protection wise it’s a good case, just not an ideal placement of the Popsocket.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Daniel!

      We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We appreciate your feedback about the placement of the PopSocket, and we'll be sure to get it passed up the ladder to our Otters in the design lab! If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am used to the full heavy otter box and this time I opted for the interrelated pop socket one. I am loving it, it is light and easy to use and easier to hold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay! A Pop Socket that works with Qi charging!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have tried using the singe, sticky Pop Sockets but could not use a Qi charger with them. But, this one works with the cordless chargers!! And, I can change it out for different colors/looks. I had even purchased a car vent hold for use with a Pop Socket and never was used it since I really like my cordless chargers. I got it out and am loving the combination. I can see maps and texts without touching my phone!! Would totally recommend. This was my second choice color (my favorite was sold out) but realize I like this bright one better because its easy to find in my purse or briefcase.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Love my OtterBox!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t so sure I’d like the pop socket, but now I don’t think I could like without it. Love that it’s built in so it is flush with case when not in use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Pleased with this product.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super reliable product works really well, I dropped my phone a couple times and nothing happened to it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Otter box popup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice case the only thing is it will not stay up on it side with the pop out and pointing down to act like a stand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case, Real Sturdy just not Slim enough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and feel of the case. The only reason I won't give 5 stars is because it does add weight to the phone and is not that slim. But this also guarantees that the case is really sturdy and would provide adequate protection to your device if you are the one who is a bit clumsy, like me!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so wonderful! Forget about my first purchases I’ve ever made, this by far exceeded my expectations. 10/10 recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing sturdy case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Symmetry case is am amazing case for the Iphone. This case can withstand many falls and nothing will happen to the phone or the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Two in one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a two in one case. Got it for my wife and she loves it. Otter box is the one and only name I trust to protect my phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Love the Case but what’s deal with returning it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otter pop series cases!! But I had gotten two one gifted to me after I just purchased! And when I looked onlin my account said unavailable to return like a few days after the purchase is all!!! That’s Lame AF

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case. Light, clean and very useful. The Pop Socket does not get in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to protect your expensive phone. Love not being worried about damaging phone if dropped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case, but the stand can be finicky some times, other than that it protects my phone perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this with the pop socket permanently on. Great phone protection as well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Not as good as other otter box cases

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I was so excited to get one of these but was disappointed. The case doesn’t cover enough, Barely comes up over the sides. The iphone11 is pretty much all screen on the front and most of the screen protectors don’t go all the way to the edge, I need a case that will make up for what the screen protector doesn’t. This didn’t come close. If you’re not worried about dropping your phone all the time this will probably be fine but I feel safe having more protection. Ended up returning it. Wish they did a Pop Socket with the Commuter Series instead of the Symmentry.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Mel,

      We're so sorry this Symmetry Series case isn't meeting all your expectations.

      This case was manufactured to accommodate your curved display. While we understand how this could feel more vulnerable, we assure you this case still went through extensive hours of testing to earn its Certified Drop + Protection rating. If you're still unsure, please free to give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight case with a pop socket that will push in and almost be flush. I just wish it was built more like the Lifeproof case. Even though the iPhone is water resistant, if you accidentally drop it in water, you have to let it dry out, before charging It would be nice for it to be a different color, because the black blends in with everything and when you lay it down, it is hard to find

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and protection for my $1,200 phone. Otterbox has always been my go to for rugged protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Good idea but....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case and the Concept behind it is a good idea but the pop socket needs to be higher up on the case so that when it’s in a cradle sitting vertically it doesn’t spin when you hit a bump.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Gordon!

      We're sorry that your Otter + Pop hasn't been working well with your cradle! We'll be sure to get your feedback about the PopSocket placement passed along to our design team! If you experience any other problems with your case, give us a ring at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

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