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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 14 reviews

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71%
would recommend
to a friend

Customers are saying

Customers frequently mention the integrated PopSocket as a favorite feature, praising its convenience and ease of use. Many appreciate the stylish and sleek design of the Otter + Pop Symmetry Series case. However, some customers note that the case may interfere with wireless charging capabilities. The case's design and PopSocket functionality are highlighted as key selling points.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Cons mentioned:
    Wireless charging

    Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is very sturdy and was easy to install on my phone ,however it seems to impede the wireless charging of my phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pop socket
    Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Good case, but prevents wireless charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy Duty case with pop-socket, but the trade off for these features is losing the iPhone 11’s wireless charging abilities. Ultimately my wife was okay with that, but would be a deal breaker for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Great product but doesn’t fit with car holder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It’s nice to have the pop socket built in. The only thing I dislike is the fact it has A hard time staying in the car holder, which was made for pop socket.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case. Slim and not bulky in your hand. I also love the interchangeable pop socket on the back.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Would recommend to a friend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely marble design. Sturdy yet simple. Would highly recommend to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 2 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case for it's sleekness and pop socket. I like that the pop socket is recessed and makes it easy to charge and store in my pocket. What I really don't like is that if you like using it along with their mount, your phone will flip upside down. The pop socket mount is too low in the case so the weight flips it over. Really not happy with the case as the mount is a greet way to get the phone away from me.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry you're having mixed feelings about this Otter + Pop Series case. We put forth
      every effort to ensure this case and mount will be the perfect pair, but we're always looking for ways to improve. We'll be sure to pass your feedback up the ladder to our product design team for future consideration. In the meantime, we'd love to dive in with some troubleshooting tips which should smooth things over. Please don't hesitate to reach out to us on our OtterBox website, and we'd love to help!

      bOtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    cute case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was cute - i returned it tho. Popsocket not as flat as i thought

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    EXCELLENT case for any age!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT case for any age! My dad and my daughter both enjoy the design and functionality

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love that my phone will be protected. the case is very classic and stylish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this case. Usually the Otter Box only has black but I found this mauve color and I love it. What is more important is the quality - I cant count how many times I have dropped my phone. This has been outstanding in protecting my phone.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    No wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not charge wireless like it was advertised.Disappointed with product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also bought this item without checking with whom I was buying it for. They had already bought the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. In love with Otterbox and pop sockets.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    mehhh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the socket popped off and i couldn’t get it back on

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're having trouble with your Otter + Pop Symmetry Series case! It's odd to hear that your PopTop came off. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Customer reviews from otterbox.com

    User rating, 4 out of 5 stars with 254 reviews on otterbox.com.

    See all otterbox.com reviews
    otterbox.com
  • Customer reviews from PopSockets

    User rating, 1 out of 5 stars with 1 review on PopSockets.

    See all PopSockets reviews
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