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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 579 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the Pop Symmetry Series case's protective qualities and integrated pop socket, citing ease of use and attractive colors as additional pluses. While some found the price point to be a drawback and noted incompatibility with wireless charging, many appreciated the case's lightweight design and secure grip. The quality of the case and its snug fit were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 579 reviews
  • Pros mentioned:
    Pop socket

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the OtterBox - + Pop Symmetry Series Case for Apple® iPhone® 11 Pro Max - Mint Green for quite a while ago.. I am not the most coordinated person so I am very rough on my phones and require a very strong case. This case has worked out wonderfully. I also like the ability to switch out the pop-sockets. I definitely recommend this item to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket

    Rated 4 out of 5 stars

    Has no grip!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems sturdy been using it for only few days, very plasticy smooth which is a con easily slips also is a challenge to get the phone in it, built in pop socket is good idea although holding the phone while pip socket open hurts fingers for long use as it doesn’t protrude like u have a normal pop socket.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Light weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a substantial case and not bulky. I was thinking the pop socket would be flush w the back of the case but it doesn’t. I still like it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pop socket broke off after less than 90 days.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this piece of crap. Plain and simple. Pop socket too close to the case so you can barely get your fingers under it. Then, after less than 90 days it just snapped off, the plastic broke. Of course it’s after the thirty day return period. So that was money wasted!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Monte!

      We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! We did recess the PopSocket into the back of the case so it could lay flush against the back of the case. We'll be sure to get your feedback passed up the ladder. As for the damage to your case, it's certainly unusual to hear that your OtterBox broke so quickly. The good news is, we have a stellar warranty, so if you give us a ring at 1-855-688-7269, we'd be more than happy to get you a replacement case.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price, Wireless charging

    Rated 5 out of 5 stars

    It’s pretty awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought this today for my 11 Pro Max and I love it. I have no questions about it’s protection due to Otterbox’s reputation. It’s pretty light weight and the built in Pop Socket makes it easier to hold. As far as wireless charging goes, because I read many reviews about it not working, it works if you remove the Pop Socket while charging. It is a slight inconvenience to do so, but I can still use all my wireless chargers. Only knock I can give for this case is it’s price. Bit too expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection
    Cons mentioned:
    Bulk, Wireless charging

    Rated 4 out of 5 stars

    Great Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is not bulky like other Otterbox cases but feels like it stills provides the protection Utterbox is most known for. I purchase this case in part for wireless charging, however, if you do not remove the pop socket, then wireless charging does not work. The color is beautiful and the case itself is smooth and resistant to scratches. I recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection
    Cons mentioned:
    Bulk, Wireless charging

    Rated 5 out of 5 stars

    It's awesome!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely protects well, not bulky or awkward. The pop socket comes off for wireless charging but I stopped using that bc it was a hassle to take it off all the time...and it was a bit fickle- had to be in just the right place, even when I tried using a friend's charger which was a different brand.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Pop socket, Protection

    Rated 5 out of 5 stars

    Beautiful, sturdy case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this case! The color is beautiful and exactly like it is on online pictures! I love the pop socket on the back because it’s not flimsy at all! Very protective case for my Pro Max! Otter box is the only brand of cases my family purchases with trust they’ll protect our phones!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best collaboration ever

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pop sockets are awesome for holding larger phones. They provide more grip to help with phone slipping out and falling out of your hand. Add an otter box case and you’ve got some good protection. I love that you can swap out pop sockets. Sadly my phone was stolen and lost case. I do think it is very pricey and wish it were more affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection

    Rated 5 out of 5 stars

    Spendy, but a great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the new big phone. Knew it’d be a nuisance to use one handed. So, I needed a case that’d help with that. This thing did the trick. The popsocket sits in a recess when closed which helps it slip into your pocket easily. I haven’t drop tested it yet. But, it seems as though the phone is as well protected as it can be with a slimmer case such as this. The case did feel kind of cheap and plasticky at first. Now that I’ve been using it for a month though; it feels a bit more soft / rubber-like around the perimeter. My only real complaint is the price. But I’m not going to take away a star over that. It’s a $60 case that is protecting a $1000+ phone. I’d say that’s pretty cheap insurance.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case has already protected from several drops, the embedded popsocket is great, however causes the whole item to be a little thicker than I'd prefer. (Although the socket doesnt bump out nearly as much as it would as a separate item and catch on things like a pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Molded in pop socket goes hard!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual case is good, not too bulking but enough to protect your phone. The built in pop socket makes it very convenient. The Regular pop socket wouldn’t last for me. All in all very pleased with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case with pop socket

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very protective but not bulky. The pop socket is really nice and doesn’t just fall off. You can change the pop socket without having to get a new case when wanting something a little different!

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection

    Rated 5 out of 5 stars

    Genius design!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter bought this case for her new phone and LOVES IT! It's an OtterBox, so you know it is VERY protective of the phone. I love how they integrated a pop socket into the design. The phone back lies flat when it is not popped out. That's what I hate about pop sockets... the phone won't lie down flat and rocks if you try to text or whatever. With this case, you don't have to worry about that! I need to get one of these for my phone! The only reason I'm waiting is that I am still contemplating on whether or not to get an upgraded phone. If I do, you can be sure I will be buying one of these cases!

    I would recommend this to a friend
  • Pros mentioned:
    Pop socket, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case for the iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides great OtterBox protection without being overly bulky, and I love that the Pop Socket recesses down into the case to avoid sticking out on the back.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case with Pop Socket

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case with Pop socket. It fits perfect in the iPhone 11 Pro Max. Although, it’s bulky , it’s the right protection for that kind of phones

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice and Smooth!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I began using my Otterbox + Pop Symmetry with my new iPhone 11 Pro Max this morning. Thankfully, so far so good. Dating back to May of 2013, this is my fourth iPhone-4, 6 Plus, X, and the aforementioned. With each iPhone, I have trusted its overall protection with the different varieties of the Otterbox Defender Case. After being both an iPhone/Otterbox Defender owner for the last six years, I made the executive decision to take a stroll on the wild side, and try a different case. Even though the Defender Case was more than sufficient, in my opinion, it had just become a bit too cumbersome for my liking. Nevertheless, please understand this case was top notch in regards to keeping my phone safe and secure. The Pop Symmetry is truly a different animal. It’s much thinner; much sleeker. It’s such a change-up when considering what I’ve used in the past. For a change, my phone looks quite attractive in its new case. Additionally, the Pop Option(s) provides a tremendous amount of versatility as far as using my phone for watching both television and movies. As far as my purchasing experience with Best Buy, I was thrilled to receive my case in 24 hours! Moreover, there was no extra charge for having the item shipped in such an expedited fashion. Just one last thing: In addition to the Otterbox Pop Symmetry, if you have the financial means, please be sure to take a look at the high end Amplify Screen Protector made by Otterbox for the iPhone 11 Pro Max. Especially, the protector that has the Glare Guard option. The Screen looks no different with this shield, and I can say, unequivocally, the Glare Guard is extremely effective. I am a Floridian, and today on my drive home I could see a remarkable difference when glancing at my phone’s screen while waiting at various traffic lights. Needless to say, if you’ve ever been to Florida, you know the sun is both bright, and very potent with its incredibly powerful rays. In closing, I recommend this case and screen protector combination with absolutely no reservations. As Humphrey Bogart once said in the movie Casablanca; “This looks like the beginning of a beautiful friendship!”

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Excellent iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so satisfied with the otter box pop up case for the iPhone pro max. Very great product for the iPhone. Totally protects the entire phone and not to bulky and it doesn't make the phone look ugly like mist durable cases do. Will definitely recommend to buy. I've always been skeptical about otter box cases because I figured it would be to bulky but it's not. Totally satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Light protective case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very light weight. The pop piece makes it really easy to hold my phone and decreases the risk of me dropping the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice slim design with great protection!! Otterbox Defender Series offers the best drop protection but is bulkier. Recommend both cases highly!!!

    I would recommend this to a friend
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