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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 263 reviews

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73%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the extended battery life and the protection this case provides for their iPhones. However, some users found the case difficult to remove and reported inconsistent charging performance. Concerns were also raised regarding the weight and ease of access to the headphone jack. The quality of the case itself also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 263 reviews
  • Pros mentioned:
    Battery life, Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works the way it should.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and sturdy product. It not only charges the iPhone but provides good protection from drops. Feels very solid. The only issue I have with this battery case is that it's very difficult to remove after its it's installed. If the phone is almost fully discharged, It does charge the phone to a 100%.

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Weight

    Rated 4 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because the battery on my iphone 5s wasn't even lasting a full day. The case is durable which I needed with 3 kids. The only two things I don't like is that the charging port on the case is NOT lightning like the phone so I can't use my car charger or anything and it makes the phone a little on the heavier side. Other then those it's great and does what it's suppose to do.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Works well but a bit heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for someone who uses their phone a lot -- like my wife. She does a ton of texting, surfing, emailing, etc and was constantly charging her phone throughout the day. Now she just uses this case and can hit the button to charge her phone once the battery gets low. Only downside is it's a little heavy and not really comfortable to carry in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great backup Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the case, except for one issue. The controls for the volume on the case do not seem to match up properly with the controls on my iphone 5? Sometimes when I try to turn the volume down, it turns up. I am hoping it is just a matter of the "buttons" on the case being a bit stiff, making me push too hard and putting pressure on both buttons on the phone, and it may correct itself once the case is used more. This is not a deal-breaker for me, as the case is easy to take off, and I really only use it as a back-up when I need the extra battery time. And I got a great deal on this case from Best Buy, and it was well worth it to have a spare case with power bank built in. The spare battery kicks in perfectly when needed and lasts a long time. Very happy with the quality and length of battery time. I would recommend this, even with the button issue, as I think my case is just a little "stiff" because it is new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Headphone jack

    Rated 3 out of 5 stars

    Battery portion of the case works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself looks nice and the extra battery portion works well. The volume buttons don't work when the case is on though, even after taking the case on and off a few times and trying to adjust the actual phone buttons into the right spot in the case. Also the case makes getting to the headphones slot very difficult and you need to carry an adapter around at all times in order to use that feature of your phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 4 out of 5 stars

    Very good Battery Pack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my Otter Box External Battery Case for Apple iPhone 5s has worked without problems. My wife really likes the color of the box. She also says that it feels comfortable in her hand. She's dropped her phone at least 3 times with this Otter Box and no damage to phone. She says that the battery button is not as intuitive as her old battery box for a different phone. Old one she just moved switch to charge and it charged phone, this one she has to push button, and she says she's not sure if charging or not. It does charge however, I have played with it, and when you turn the battery pack on to charge phone, your phone will show the battery indicator with a charging symbol. When you plug it in the wall it charges phone 1st, then charges battery pack till full. I would estimate that battery pack all most doubles run time for her I5s. Other than the button versus a switch issue, would have rated it 5*s.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Love My New Otter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox has been amazing. My iPhone was running out of battery halfway through the day. Now, I don't have to worry about this at all! The built-in charger has yet to run out, so I always have a charged smartphone with me. Love the color too. While it does make my iPhone a little longer, this is not a problem for me. My only complaint is that the charger is not compatible with my phone. It does charge all, but it beeps the error about not being compatible the entire time it is plugged in.

    I would recommend this to a friend
  • Cons mentioned:
    Case quality, Charging

    Rated 2 out of 5 stars

    Not the best quality for the price...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality and I'm kind of disappointed. I have always loved OtterBox and that was the main reason I chose this kind of battery case over others. The case is very hard to remove, as soon as I put the case on my phone the button on the front that begins to charge it cracked, since then it has cracked even further (but still works). Recently, something has been messed up with charging it (something must be loose inside the port) and it will only charge if I leave it sitting completely still. Overall, disappointed. If this one ever stops working, and I decide to give a charging case another attempt I will go with a different brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love This Case & Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a student, and full-time employee I do not always have time to charge my phone, and I was always struggling with saving my battery. I do not have to worry about it anymore. I can recharge my phone to full % twice a day. I love the case too. It's not too bulky, and it is very sturdy. The only problem I have is that it is a PAIN to take off the phone. But, then again, I guess that is what makes it so durable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Case quality

    Rated 4 out of 5 stars

    Hard to open

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my mom and she loves it and never has a dead phone. But she has a hard time taking the case off of the phone

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Good protection for phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects phone well. Nice to have extra battery life. The headphone jack extender is not the most convenient.

    I would recommend this to a friend
  • Cons mentioned:
    Charging, Headphone jack

    Rated 1 out of 5 stars

    Doesn't charge Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case doesn't charge well with the phone. It sometimes says that it isn't compatible with the phone. I have two and they both came with two different charging cords and one doesn't work. The button cracked within the first week of use. It rattles like something is broke inside. And often makes loud noises when you use the case to charge. Often over heats the phone. And the jack that come with it does not work with the headphone when talking on the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works well and a confersation starter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cons: no screen protection. Had to buy one for 25 dollars. If this case had a screen protection I would have given it 5 stars. Pros: Otter protection, 100% extra battery is super helpful, especially for GPS phone app. Been asked about my cell phone regularly because it looks different. Everyone seems excited about the extra battery life. My loved it so I got her a purple one for her Bday. She loves it as well. I

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 4 out of 5 stars

    Good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to take off but protects the phone well and extra battery is very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife. She really enjoys the protection and added battery

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Not as good as advertised, but still good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertising says it increases phone battery by 2 1/2 times. Not true. I bought one for myself and one for my wife. The best we have been able to get out of the charger is 83% when charged from 1% battery life. THat being said, it is still better than running with a dead batter, and worth the 65.00 I paid...not sure I'd be willing to pay full price though....

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love to not have to worry about charging my phone. It is so convenient and lasts all day long without a charge. I would definitely recommend this product. It is also so nice to stand behind the otter box lifetime guarantee of total phone protection. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 4 out of 5 stars

    nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case - good protection - nice to have back up battery

    I would recommend this to a friend
  • Cons mentioned:
    Case quality, Charging

    Rated 2 out of 5 stars

    Sticky button and cheap case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is known for having really good cases for drop protection, but the charge case is well below that quality. The little tabs that snap together to seal it closed are a pain to open and feel like they'll snap at any moment. The worst part though is the charge button. It sticks in the depressed position and you have to pull it out by opening the case every time. I bought it 2 weeks ago and already replaced it today.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Protection

    Rated 4 out of 5 stars

    Looks great, works even better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally doubles battery life and protects the phone.

    I would recommend this to a friend
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