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Customer reviews

Rating 4.5 out of 5 stars with 1039 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the Symmetry Clear Series case's protection, fit, and clarity, frequently praising how well it protects their phone and its slim profile. Many appreciate the case's ability to showcase the phone's original color while providing a secure grip. However, some users mention challenges with button accessibility and find the price point to be relatively high. A few also note potential for discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,039 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    A Must Have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, Great product. I truly feel that this Outter Box case will protect my invest. It was a bit difficult to put on; however, once on it covered all the edges well. Great Fit! Highly Recommended! I also like this clear case so I can showcase my iPhone 12 Pro Max's stunning Gold.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection

    Rated 5 out of 5 stars

    One piece easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had luck with this series of Otterbox cases. It has a lip around the face of the phone which keeps the phone from shattering if dropped on the front side. I like that you can see the color of the phone through the case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Show that new color off!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! If you buy the new 12 Plus Max and want to still see that pop of color on your new iPhone, this is the case for you! Great protection and looks good!

    I would recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 5 out of 5 stars

    Strong case but easy in/out of your pocket

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong silicon feeling case that has already withstood some drops! I like how easy it goes in and out of my pocket because it’s smooth like silicon and not catchy like a very rubbery case! I also like that you can see the color of the IPhone thru the case I used gorilla glue to put a metal piece on for my car holder magnet. Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So soft and I liked it. The quality was also perfect

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Best otterbox case ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best grip on any case I have ever had. If you drop your phone it will bounce back up. It’s crazy awesome, I put a tempered glass piece on it and it is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Good crystal clear case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is amazing, can’t wait to use it on my new iPhone(:

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Glitter clear phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice phone case it protects your phone really good, and looks cute on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. Fits on like a glove. Easy to install and all buttons are perfectly aligned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outer Box iPhone 12 Pro Max Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put, an excellent product. Outer Box never fails and delivers a phone case made with outstanding craftsmanship. Kudos for Outer Box, as iPhone 12 Pro Max owners will not be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case ever!! I love otterBox Symmetry clear case and I have always used otterbox only for my iphone. I must recommend this for your iphone.

    I would recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Cracked within 3 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 and they cracked within 3 months in the same place. They aren’t cheap to begin with and they then expected me to pay $8 shipping to replace it. They were defective I shouldn’t have to pay more. They were also VERY difficult to put on.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Cracked within 3 months

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 and they cracked within 3 months in the same place. They aren’t cheap to begin with and they then expected me to pay $8 shipping to replace it. They were defective I shouldn’t have to pay more. They were also VERY difficult to put on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series cases! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you decide you'd like to get your cases replaced, feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislocation after 3 months clear turned brown and it’s not dirt.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about the discoloration of your OtterBox, and we'll be sure to let our design team know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Now worth it to , do sadad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not up to otterbox’s normal standards. I’ve only had this case for about to weeks and it’s already starting to chip and show wear and tear. It’s not worth the outrageous amount of money. Get one on amazing for cheaper and better quality

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Symmetry Series case has started getting chipped! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Poor material

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case turned brownish yellow around front and side edges only. The button covers and bottom edges and back of case remained clear. The button protectors make it hard to press buttons

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the damage and discoloration with your Symmetry Series case! We appreciate your feedback about the buttons, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Don’t buy unless you like yellow instead of clear

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case got a ugly old yellow tint within a couple months. Otterbox warranty replaced it but I had to pay $7 shipping just to have the new one start yellowing within a month.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Rosneck,

      We're so sorry this Symmetry Series case isn't looking so hot. We'd be happy to take things from the top with a warranty replacement case along with some maintenance tips which should keep things looking crystal clear for a long time to come. Contact us at (855) 688-7269

      Best,
      obcst OtterBox

  • Rated 1 out of 5 stars

    Turned green

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in January and it has turned green on the outer edge. Not able to clean it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry this Symmetry Series case is suffering from some discoloration. If you're willing to give this one more shot, we'd be more than happy to take things from the top with a warranty replacement case along with some maintenance tips which should keep things looking great for a long time to come. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to stylish security!

      Best,
      obcst OtterBox

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sides Turned yellow in couple of weeks…………………………….

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Do not fit on iphone 12 pro max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t fit my phone correctly. Run small. I going to return it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Monica!

      We're sorry to hear about your frustration with your Symmetry Series case! If you haven't returned your case yet, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

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