Customers appreciate the Symmetry Flex Series case's protective qualities and how well it fits the Samsung Galaxy Z Fold3 5G. Many found it easy to install and use. However, some customers noted concerns about the case's durability and its added bulk. A few users experienced issues with the case's fit on the top half of the phone.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 86 reviews
Pros mentioned:
Protection
Rated 5 out of 5 stars
My best case ever
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm happy to find the best case for my phone is full protected
I would recommend this to a friend
Rated 5 out of 5 stars
Good case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good quality case, worth the investment to protect my phone
I would recommend this to a friend
Rated 1 out of 5 stars
Worse otterbox ever
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Posted . Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Shabby, falls off quite frequently. Expected better from otterbox.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hey there! We're so sorry to hear this Symmetry Flex Series case wasn't quite what you were expecting. We sincerely appreciate your candid feedback though. We'd love to hear more of your thoughts on your experience with this case and get you set up with a replacement if needed. Please feel free to give our friendly Otters a call at 1-855-688-7269 for further assistance.
Warm regards, OtterBox Customer Service Team
Pros mentioned:
Ease of use, Fit
Rated 5 out of 5 stars
Best case so far
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this case because it was half off so i gave it a chance.I had aleady used UAG no good for this phone and a vrs case good but too bulky and requied tape and always shift when you open and close the phone.This otterbox case doesnt require being taped down its light and easy to remove.I love how it fits snug and pops right out to clean but no shifting when you open and close the phone overall an awsome case for this type of phone.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 4 out of 5 stars
OtterBox case
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case provides very good protection and fits good. Product seems to have a good build quality.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Cons mentioned:
Thickness
Rated 3 out of 5 stars
Good if not interested in powershare
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits the phone well and offers good protection. The downside is that the cover is too thick to use powershare with galaxy watch.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Case quality
Rated 3 out of 5 stars
A little thick
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its alright i just hate that sometimes i struggle to click the power button because the case is thick but if you drop your phone often then you should definitely get this case
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello, Herrera! We are so sorry to hear that the power button area of the case is giving you difficulty. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Pros mentioned:
Protection
Cons mentioned:
Case quality
Rated 4 out of 5 stars
Protect my phone
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good is protecting my phone the bottom half of it is great the top half kind of slides but it still works really good.
I would recommend this to a friend
Pros mentioned:
Ease of use, Fit
Rated 5 out of 5 stars
THE PHONE SAVER
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I could not be happier with this product. I have a 7 year old who likes to use my phone and constantly drops it. Since I bought this, he has already dropped it at least 3 times with no damage. The durability on this is amazing. Also, it was very easy to install and fits perfectly. It's a little more expensive than other cases out there on the market, but totally worth the extra 20$. I highly recommend this product.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great case overall, bought on clearance for $20
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
PROS: feels protective, balance of grip & slim form, power button is separated from volume buttons
CONS: Front screen protector is a little flimsy on the edge closest to the hinge, hinge isn't protected & back piece is covered in fingerprints easily
I would recommend this to a friend
Rated 4 out of 5 stars
About to retire after almost 3 years
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am getting a replacement as this case is coming apart after using it for almost 3 years
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Fold case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought it because I dropped my last phone so I decided to get the trusty otterbox so far so good. I have it for abour 3 weeks. I dropped it once and there was no damage. Thank goodness. Time will tell but so far so good. I was skeptical because there is no hard case but the case is raised off the glass so when it falls the glass never touch the ground and the impact hits the case.
I would recommend this to a friend
Cons mentioned:
Case quality
Rated 5 out of 5 stars
Big thick protective case.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a Chonky Boi. The back cover isn't as noticeable or as problematic, but the front cover bezels are so thick (from a vertical standpoint), it's hard to get a finger in there. This makes it difficult to pull down the notification menu, or even type the Q or P keys on the keyboard.
If you HAVE to have a protective case, then yes, this is good. If you're looking for a slimmer daily case, then no, this might be too big
Ultimately, it's good product for what it's intended for, but that's not my use case.
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Best Protector for my phone
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have tried a couple of other brands for my Z-Fold 3, but this is the only one that fits properly and I feel the phone is protected. I really wanted one of the other colors, but since my phone is black, this black one blends in perfectly. I am extremely happy with this protector.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Samsung fold case - Just ok
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had the case for 15 months and never dropped the phone. The 1 time I dropped the phone, the case cracked. I guess it's better to have the case crack than the phone.
No, I would not recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Great protection
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really like this case.. it fits snug, stays in place without using those sticky strips that so many cases are using now...a solid overall case to protect a very expensive phone..
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Great phone case for Z fold 3
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fits my phone perfectly, when dropped it holds it securely. I have confidence in its protection. Im glad I invested in this case!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Case quality
Rated 1 out of 5 stars
Dont buy, front case/screen protector falls off...
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had the case and the phone for only a month a dropped it once... The case isnt secure on the phone due to the hinge of the phone so if you drop it the case easily pops off which is exactly what mine did causing it to crack the screen and scratch the phone. Unfortunately its last the one month return period so nothing I can do. I've since purchased a different case on Amazon which is way better. The front case is also a screen protector that adheres to the screen which in turn help keep the case on and secure. Extremely bummed out as I always thought OtterBox was one of the best case manufacturers unfortunately not with this one.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
We appreciate the candid feedback and are very sorry to learn of the damage your month-old Z Fold3 sustained while under the watch of the Symmetry Flex Series case. Although we put forth every possible effort to ensure our products will provide the very best protection available to limit the potential for such discouraging outcomes, unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
It sounds like you've already landed on another case you're happy with, but we will still make sure to share your experience with our quality and design teams for their reference going forward. If we can ever be of any further Otter assistance, please do feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help.
Kindly, OtterBox Customer Service Team
Rated 4 out of 5 stars
B +
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the better cases. Has good grip and it's slim. Only down fall is the top over dose not stay on very good even tho it has tape on the inside
I would recommend this to a friend
Pros mentioned:
Fit
Rated 5 out of 5 stars
iPhone cover
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great item, good tight fit, sleek design, comfortable feeling on the hand, great buy from Best Buy!