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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1204 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,204 reviews
  • Pros mentioned:
    Case design, Fit, Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Scratches easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on 11/14, it is 11/17 and it is already scratched on the back. The case itself fits snug, and feels nice in your hand. It is pretty and fun to look at. I feel like it protects well, although I hope to not find out. I’m just disappointed that after only 3 days, it’s scratched. This is my first otterbox, and I’m not 100% satisfied. If you’re looking for a case that feels sturdy and snug, without being overly bulky, this is a good option, however, take note it scratches easily.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Shwatzy,

      Sorry to hear that your Symmetry series had trouble resisting a good back scratch! Sometimes, the backs of certain Symmetry cases can pick up scratches depending on what they're exposed to every day. Luckily, cosmetic issues do not affect the protective abilities of the unit, but we're always happy to smooth things over with a warranty replacement. Please feel welcome to call our scratch-resistant Otters at 1-855-688-7269, and they'll send out something shiny and new!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Exceptional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great with my wife’s iPhone x, it’s transparency shows the beauty of the phone..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case wish it had a screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good durable case I just wish it had a screen protector to bring check the glass considering the iPhone X is front and back glass

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Turns yellow color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is very low quality. Within a month it turned yellow. Such a bad quality, now the case looks really bad. I should have bought a different case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear RahSd,

      Yikes, this doesn't quite sound like the sleek experience that we envisioned for the iPhone X Symmetry series! We apologize that the case has decided to take on a strange, yellow color, but not to worry - our stylish Otters are ready to outfit you with a brand new replacement case. Just give them a ring at 1-855-688-7269, and they'll set up a warranty claim with ease and haste!

      Regards,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk, Grip

    Rated 5 out of 5 stars

    Slim and Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sturdy. Fits phone well. Isn’t too hard to put on or take off and doesn’t come off accidentally. Doesn’t add bulk to the phone and isn’t slippery.

    I would recommend this to a friend
  • Pros mentioned:
    Case design, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my iPhone X. I always bought the Commuter and decided to change to Symmetry. I like it more because it’s less bulky yet gives adequate protection for the front of the phone with a nice lip. It’s a one piece design and seems less likely to crack, where as the Commuter would always crack near the charging port from removing the case for occasional cleaning of lint etc. so far it works great and I’m enjoying it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Style
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Long time Happy Otterbox customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had an Otterbox case for years on my previous iPhone 6 and now my iPhone X. I dropped my last phone a LOT... and never got a crack with this case on it! Most Otterboxes are bulky, but since they came out with the slim but still protective Symmetry cases, I became a loyal fan. I happily bought this for my new iPhone X, and feel completely safe knowing it's unlikely to crack. Looks super sleek, too!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection, Style

    Rated 5 out of 5 stars

    Light weight and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits like a glove. Lightweight and stylish. Recommend for the protection alone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk, Color

    Rated 5 out of 5 stars

    Clear cases all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best clear case i have ever bought, i had other brands and they turn yellow to fast. This does not, and also you can see the beauty of your phone. It is an otterbox case but its a slim fit for your phone, it doesn't add any bulkiness to your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Incorrect discription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself is great... not bulky add a litte grip and piece of mind in case you accidentally drop it... however the discription says it comes with a screen protector, which it does not. Still a great product but don’t buy thinking that you will have total coverage, you’ll still need to buy something for the screen. I would buy again but would have preferred the description to match what is actually included in the package.

    I would recommend this to a friend
  • Pros mentioned:
    Case design, Fit, Protection

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge fan of otter box cases! This case did not disappoint. It’s thin, to display your new iPhone X without risking the phone being protected. It’s different from previous otterbox cases since it’s actially cute! It’s a WIN WIN! cute case, that provides protection for your phone. Also reasonable prices

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    A great case when you don't want to add bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a clear case for my new iPhone X. I looked at Speck (my go to brand for phone cases and iPad cases over the years), but their case seemed slippery to me and I had a bad experience 4 years ago dropping my phone and shattering the glass due to a very hard surface phone case being slippery when my fingers were cold. Thus, I asked the sale help at Best Buy for another option and he pointed me to the Otter Box. It was just what I was looking for! It was clear, yet had well cushioned sides that protected the phone and the edges of the case are flexible and grippable to keep me from dropping the phone. It also is little raised up along the front so you can place the phone face down and the screen does not touch the surface below. Overall a well thought out minimal style case which doesn't add a lot of bulk to my phone. I am very happy with my choice.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Scratch resistance

    Rated 5 out of 5 stars

    Great otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. Unlike the other otter boxes it’s not as bulky. It doesn’t slide out of my hand. It is crystal clear so you can see the color of your iPhone nicely. One minor problem is that it does scratch easily, but overall a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight
    Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    Happy with case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the case after reading reviews. Keeps the phone fairly slim and has worked well to prevent damage so far. Although it feels slightly slick when you rub your hands across it, I don't feel as though I am going to drop it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight
    Cons mentioned:
    Scratch resistance

    Rated 4 out of 5 stars

    Anti scratch?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It said on the box scratch resistant but truth is, it’s not but also doesn’t scratch as easy too. Other than that I have no issues, it’s light weight, phone feels protected and I like the raised edge on the screen side to protect it when placing the phone screen side down

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight
    Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case because it’s fairly slim and offers protection, only down side is it could slip out of you hand without any sort gripping material.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Style
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want the protection of an Otterbox without all the bulk, it’s perfect and they are cute cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I️ love this case! It’s crystal clear and provides great protection. It’s slimmer than past Otterbox cases ever have been. The only downside is that it does show fingerprints, but that’s a minor issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect case for your iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is PERFECT for my new iPhone X! Incredibly durable and sturdy, yet easy to pop the phone in. And the best part—it’s CLEAR—showing off that brilliant iPhone X Space Grey Glass. That’s what annoyed me with the JetBlack iPhone 7+ case—I couldn’t initially find a case that was durable AND clear, and by the time they were available, I was so close to upgrade time that I opted to keep that Jet Black luster covered up. Not any more! Lettin’ that X Glass shine like it’s meant to!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this case because it’s not as bulky and it’s provides the protection needed.. also doesn’t block the flash of the camera

    I would recommend this to a friend
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