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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 850 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers praise the Symmetry Series Case for its excellent protection and snug fit, highlighting its clarity and ease of use. Many appreciate the sleek design and improved grip it provides. However, some customers note that the case is prone to scratches and that the price point may be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 850 reviews
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and protects the whole phone well. Raised on top and bottom to protect the phone’s screen from a glass side drop. Everything is easily accessible without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case provides great protection without sacrificing looks or functionality. Cool new phone colors show through. Nothing impedes functionality including wireless charging.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not to happy for an OtterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So just got my new kicking Samsung Galagxy Note S10+ and obviously wanted to take very good care of it so not to damage it. So were do you go to do this phone cases of course and OtterBox is one of the best names out there for phone protection,but at a premium price. So i see one case i really like had a built in kick stand for watching movies it was around $25 but not an OtterBox so put it back. Once i got into the OttterBox area i could tell cheapest ones were running for $50 at a minimum. So i found one i liked nothing to fancy but thought it would do the job i mean it's OtterBox rite. So getting the phone into the case was super easy like as in way to easy. Slid rite into the case. So fast forward 15 min i'm getting in the car to take off take it out of my back pocket and i wanted to listen to some music.Went to turn it up to listen and for the life of me the volume button would due nothing.I would press it and press it up down up down and nothing. First thing the popped into my head great i got a bad phone because i had just gotten it a couple hours earlier. So i go to take it out of the case and see that it's barley in the case about to fall out. The reason the buttons on the volume did not work was because the phone on that side had just popped out of the case and was hanging about to fall out.So i pop it back into the case and just scratch it up as i did not install it good enough and did not press it into the case all the way. So the phone was not in my pocket for several days i was to busy playing with my knew toy so i was always using it. Fast forward a few days later and i go back out on the road,i drive semi truck and my phone is literally my lifeline. My phone breaks i have no way to contact my kids my ex-wife my work literally anyone. Well for work i still have the eld but that takes forever to type a message. Anyway so i stop at my first shipper run in and get a door assignment and i run back out to truck and i had my phone in my back pocket encase they needed some info i could give it to them. But they did not so i get back in my truck and go to take my phone out of my back pocket and thank goodness i was standing rite by my bed but plop there it goes falls rite out of the case.If i would have taken the phone out in the building or on the way back to my truck it would have either hit cement or hard tile floor and we know how that would have turned out with my new less than a week old phone. So now when ever i go to take my phone out of my pocket i use both hands and pinch the phone and case together every time and every time for the last month i put the phone in any pocket not just my back pocket but my jacket front does not matter it pops out every single time. I don't know if it's a flaw in the design of the case and it does not fit around it snug enough,but i can not trust that case and will be looking for another (Different) one when im home for Thanksgiving. But steer clear of this case not worth $50 not even worth $5 and being i can't just stroll into a best-buy with my 53 foot trailer and my semi i'mk out the $50 also.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Jeff,

      We appreciate the candid feedback. This is strange because this Symmetry Series case was designed to fit the Galaxy Note 10+ seamlessly. We're wondering if you have a different model phone? Despite the specifics here online, we would like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at 1-855-688-7269 and we'll dive in with the assist!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    unfortunately not worth buying

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this is the first time I have ever had a issue with otter box. many years or use on all my not note devices. Used the symmetry for 2 years on my note 9 never had a problem and prevented damage on multiple occasions. Naturally this was my go to when I upgraded. At first I love the sleek design, until I dropped my phone and damaged occurred on next to the s pen(pictures included) this was on the first drop.... The other issue i had was the rubberized material detached from the plastic. Overall a fail....

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there.

      We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't replace the device, we're more than happy to get you a replacement case. Don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Falls apart quickly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item started falling apart shortly after return period ended. Backing of "solid" casing is now coming off, turns out to be two pieces of plastic cheaply glued together

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Josh!

      We're sorry to hear about the damage to your Symmetry Series case! It's odd to hear that your case ended up separating the way it did, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Decent case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case for 5 month before upgrading to the Ultra 20. In terms of protection It was what you'd expect. Dropped from anywhere around 2 to 5ft high on occasion and all was good. Phone was in mint condition when I traded it in. S pen easy to get to, nice grip and feel, buttons work, snug fit. Back was still crystal clear, the sides had started yellowing slightly. I used this case everyday all day with no real complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Case Overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly on the phone, doesn't impact usage of the infinity display at all, which was one of my biggest concerns. There is a lip on the front top and bottom of the case which leaves a 2-3mm gap between a surface and the screen which protects it from small particles and the resulting fine scratches. There is adequate room to detach the S Pen as well. I find that the case also improves the grip and feel of the phone in your hand, especially during one-handed use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For show

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox symmetry case is nice to have to show off the phone. It feels solid and has a tight fit to the phone so it's easier to get on then it is to get off, which is a good thing. A couple of slight issue are that, tho it fits snugly to the phone, there are some gaps where dirty and debris can get under it and on to the phone. I have the note 10+ and I've noticed dirt by where the s pen is and around the camera. Also it's scratch resistant but not scratch proof, not many things are, I've noticed some light scratches develope just from having it in my pocket and setting it down on tables. It does have a slight grip on the sides but over all it's fairly slippery. A good case for the money when it's all said and done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for years worth of protection

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this case for about 4 years before it started having some pieces chip off due to my constant abuse and dropping of the phone. I got a 2nd one for it as I handed it down in the family when I upgraded as I know it will protect the phone another 4 years or more. It's slim but tough and that's what I love about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect clear case with slightly high price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not bulky and is kind of rubbery which makes it not slide. Really clear and shows of the phone beautifully! Price is high for 50 bucks but that doesn't affect my rating. Totally satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, a slim Otterbox case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never was interested in any Otterbox cases before because they were always too bulky. However, this Symmetry case is slim and still seems to offer a decent amount of protection. It fits the Galaxy Note 10 Plus perfectly. I dropped my new phone once so far and it survived unscathed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is not bulky! Skin just like the phone. Screen protectors can easily fit with it. If dropped, I'm not scared it wont be protected. Also, it's truly CLEAR to show the color on the back of the phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Little Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now, I'll start by saying I don't have the clear case with the glitter, but my case is the same without the glitter. It's not listed on this site anymore, but it's literally the same thing with glitter thrown into the resin. Do not get the clear case unless you want to wash your hands every time you touch it. Within a month I started to notice the clear rubber start to turn tan from the regular everyday use. Now, two days before one year, the commonly touched areas are a gross brown. Along with this brown color, the rubber bar that goes across the screen-side of the volume buttons (if you get what I mean) is completely warped and sticks up and out from using the phone. The case itself is sturdy and has prevented some "please-don't-be-broken" moments, but the astheticly displeasing dirt has forced me to switch to an all black hand-me-down case, covering up the only reason why I chose this color device until I find a new clear case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. in the meantime, please don't hesitate to reach out to our Customer Service Team for a replacement case, here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a clear case for my new phone so I could the color of the phone through but still have protection. It is perfect for my wants. Its not bulky either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfectly and feels good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't add a lot of bulk to my Note 10+.... Good protection and feels right in my hands. Not slippery and does not attract fingerprints. Would definitely buy this again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, good protection. Would buy another. Fits phone nicely. A little expensive, but need good protection for a phone o plan to keep for a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy cellphone cover

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover lasted a long time. It did turn yellow after about a year. Not a big deal to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear protective case for galaxy Note 10plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nicest thing about this case is it's got a slim profile.It has raised edging on the top and the bottom. If you drop your phone, it'll protect the glass from cracking keeping the surface raised most of the time from hitting. I've dropped it many many times and never had a problem. It's very sturdy.Because its clear it allows the rainbow refective color if my phone be visible. That's effectively allowing the natural beauty of the phone to shine. I have to say that do fast it is as protective if not more as the cumbersome heavy duty otter box.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case overall but it does scratch easily. It is especially visible which is disappointing but overall protects my phone well and is not bulky like some others!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Greaat protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case lives up to tye otterbox line up and provides great protection and style. Also it does not feel real bulky is thin and light.

    I would recommend this to a friend
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