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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 746 reviews

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93%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Symmetry Series Case's protection and clarity, with many appreciating how well it shows off the phone's color and provides a comfortable grip. The case's ease of installation and snug fit are also frequently praised. However, some customers point out that the case scratches easily and that the price point may be high for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 746 reviews
  • Cons mentioned:
    Scratch resistance

    Rated 3 out of 5 stars

    Claims it doesnt yellow

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this case maybe 6 months. Otterbox claims it is scratch and yellow resistant. it is NOT.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Symmetry Series case has gotten discolored and scratched! While that case is resistant to UV yellowing, other sources may lead to discoloration over time. That being said, we do have a great warranty, so we're more than happy to get your beat up case replaced here: https://www.otterbox.com/en-us/warranty-claim

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit
    Cons mentioned:
    Price, Scratch resistance

    Rated 4 out of 5 stars

    Nice phone case but a bit pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this phone case is great but I do have a couple overall small concerns that require me to place this as a 4/5 and here's why. I'm an otterbox fan, have been for years and I'm finally glad they are looking at making clear functional phone cases to not only protect our phones to the highest degree but to also showcase our nice phones. My issue stems from two things. 1: the phone case is said to he scratch resistant however I've been extremely careful with my galaxy S10+ when it comes to setting it down and handling it and somehow the phone case already has a few scratches. It's kind of a mystery to me but it doesn't feel like it's scratch resistant enough. 2: this rolls right out of number one and that's the price. At roughly $10.00 more than it's normal colored counterpart it's not only more expensive for the same protection but it's not as scratch resistant as I'd like it to be. I've been very gentle with my phone and have mystery scratches on my case already and it's only been 2 weeks. As for functionality ol give it a 5/5. It's a bit of a tight fit to get your phone in and out but when completed the phone looks really good. The whole reason behind the infinity O display was to give more of a seamless experience and when you slap a big protective case on your phone it defeats that. Cause not the phone case just replaced the bezels that Samsung worked diligently to remove. However! Not with this case! This case is really slim and the clear design allows you to see the phone in all its beauty and retain the beautiful seamless display the phone was meant to have.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. I feel like my phone is definitely protected. I love that it is clear so that you can see the awesome color of my phone! It fits very snug which is good theres no slipping of the case making my phone hard to hold. I've had no issues with the case getting scratched but then again I have a brand new S10 plus so I'm not exactly throwing my phone around, I'm very careful where I lay it and how I put it in my purse with keys ,change etc. Even though I feel this case would hold up and protect my phone from an accidental drop I'm not being careless since this case does not protect your screen. The buttons are great with this case. Doesn't make them harder to push and they are still responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit, Protection

    Rated 5 out of 5 stars

    Great Choice!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about getting this after reading a few of the reviews, but I went ahead anyways. Great product, fits my S10 plus perfectly and didn't have any problems putting it on or off. I was concerned about the case being too thick for wireless charging but I no problem there. I've already dropped it a few times do to the nature of my job. Its does what it says, protects my phone! and the clear case let me show off the back color of my phone nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Bulk, Scratch resistance

    Rated 5 out of 5 stars

    Excellent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It shows off the beauty of the phone without adding the bulk of the Defender Case. My only gripe with the clear version of this is that it is a fingerprint magnet and scratches rather easily. It's an otterbox, so you can't really complain about the price. Haven't decided yet if my two minor complaints will make me choose a different case. However, I would still highly recommend this if it's in your budget and want a clear and sturdy case.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great Investment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on and take off. Easy button access. Very light. Works great!! Dropped phone, landed on the screen side. No cracks or scratches!! Great investment, purchased item and 2 days later dropped my phone. Great price.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case for Samsung S10+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for my Samsung S10+ I love the fact that it's both clear and not as bulky as other Otterbox cases I've seen in the past. So far, I've gotten the protection of an Otterbox and the attractiveness of a case that allows the beauty of my phone shine through it.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection

    Rated 5 out of 5 stars

    Clearly a good case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wanted the color of her phone to show, but most cases cover most of the chassis. Found this one and have been very happy with it. Ample protection and still lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection

    Rated 3 out of 5 stars

    Tough, but Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox nailed a fully protective case that also showcases the entire beauty of my Samsung Galaxy S10 Plus. Though there are many full clear cases out there, Otterbox is the only one that I would trust a drop with. However, there is one huge drawback for me... The case is nigh impossible to remove! Once it's on, it's on folks. I literally thought I was going to break my shiny new phone trying to remove the case. That's just no good for me. So with my Samsung Galaxy S10 Plus, I'm going with two alternate cases: - One is the Ghostek Atomic Slim² Case in Gold. It isn't all the way clear, but you can see the back of the phone in all it's white pearlescent beauty! Plus the gold trim on the case is very attractive. It is a bit hard to remove, but it isn't as sketchy as the Otterbox. - The second case I'm going to rock is the Spigen Tough Armor. This is a tried and true military drop resistant case I've had on previous Samsung Galaxy Phones. Sure, it covers up the look of the phone's back, but I wouldn't be afraid to drop it. It's a two piece case so it's very easy to put on and remove. It also comes with a handy kickstand for video viewing. It stinks that I can't fully recommend the Otterbox. It's expensive, and a case I won't dare try to put on my phone again. If you don't mind never taking off the case, then it may be the right one for you. It feels as tough as they come, showing off the full beauty of the Samsung Galaxy S10 Plus, but its just as tough to remove.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi VideoGameVegas,

      We're truly sorry to hear that you're feeling so disappointed in the Galaxy S10+ Symmetry series! That product is intentionally designed to hug its accompanying device tightly, since we don't want the case popping off in the event of a fateful fall!

      For future reference, our friendly Otters are always ready to provide additional case application/removal assistance. Please feel welcome to call them at 1-855-688-7269, and they'll be happy to help. We trust that if you give this case another chance, it should prove its worth time and time again as it keeps your phone safe!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Scratch resistance

    Rated 5 out of 5 stars

    Great case to show off the color of the phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers great protection and allows me to see the awesome prism white color. It isn't bulky at all. Only downside is that it get's scratched fairly easy, but a scratched case is better than a scratched phone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice reliable and economically valued for the protection it provides. I also enjoy that it is sleek and smooth for easy access.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    New case for S10+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this Otterbox case works great on my S10+ and has a high enough lip on the top and the bottom so that if dropped, although thank goodness I have not dropped mine it would not allow the screen to touch the ground. And if you happened to have ordered one of the cool colors being clear will allow you to showork it off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Protects the Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, easy to install and protects the S10+ as it claims to - not bulky at all and adds a solid layer of protection. No issues, good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect match, but tight/harder to get on.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up the clear case when I got the white pearl S10+ to show off the color. I compared this with other clear cases and the OtterBox case was the most translucent (clear) and looked the best. I also felt that the case was very protective. I have already dropped several times with no damage to phone, and no apparent major scratches or damage to the case. The case is not scratch proof, but appears to be very close. However, please note that this case is Very Rigid and can be difficult to get on, and sometimes off. To the point of wondering of I would crack the phone screen during the process. But as long as you are careful, there should not be a problem. You will also likely press multiple buttons while installing the case, so you may want it turned off during install (although I leave it on). Also, you do not initially need to buy a screen protector as the S10s come with a factory installed screen protector (a bonus I was unaware of prior to purchase). However, found out that the screen protector can get scratched when I forgot and put my Gear S2 watch in the same pocket as the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Slimmest Otterbox Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most otterbox cases are bulky and ugly but not this one. It is slim and lightweight while still protecting the phone the way an otterbox does.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection for your phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Symmetry case gives good protection and a nice look to your phone. It also has a good grip. I gave it four stars because the clear case I got is already scratched and has let some small crumbs/specs of some kind and dog hair get between it and the phone. I may end up either getting the frosted version or the Defender case just because this bugs me. I've taken my phone out and looked at it and it's fine. My mom has a clear case like this and hers isn't scratched and has nothing between the phone and case, so it's just a matter of how you use it (mine is in and out of my pocketbook constantly) and if you have pets that shed all over the place!

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox symmetry is crystal clear and protects the phone perfectly. Not too bulky not too big. Great in the hand.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice. Displays the color of the phone well. A bit overpriced but it works and is sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Pretty nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides amazing protection while limiting bulkiness. Not only that, it's also clear. Not too shabby. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    FAVORITE CASE EVER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek but protected, elegant color! My only real complain was the the back may be too slick but remedied that with a popsocket and it looks awesome! Has just enough protection that I did not feel the need to purchase the Commuter or the Defender case! Might get another one of these if they ever make it in Turquoise!

    I would recommend this to a friend
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