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Customer reviews

Rating 4.5 out of 5 stars with 345 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers value the durability of the Symmetry Series Case for Samsung Galaxy S20 Ultra 5G. Many comments praise the case's ability to withstand drops onto hard surfaces. Positive feedback consistently highlights Otterbox's reputation for quality and the case's protective capabilities. There were no reported negative customer experiences.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 345 reviews
  • Rated 5 out of 5 stars

    Deunice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an excellent product, I don't know why I didn't buy two, one for me and one for my friend, I hope I can order another one, I'm really interested

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty, functional

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty with all the sparkles a girl could want. It also protects it without sacrificing style. I really love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great material holds my phone really good.,........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    affordable and durable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because I wanted something cheap and durable, I still have this same case 2 years later. I have dropped my phone numerous times yet my camera still works fine and my screen has no cosmetic issues to this day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case cover

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good to protect your Phone, Nice sleep very durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outer box is reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Outer box! It was purchased for my husband, with his job he needs to always have Outer box on hey are very sturdy and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it. Works great.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otter box. It really works to protect your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and would recommend others buying it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functional and inexpensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome. It's super cute and does the job. I already dropped my phone a few times and no cracks. It wil get scratched so make sure you have a screen protector. I'm not giving 5 stars because I do notice these types of clear cases (this is my second one) from Otterbox begin to turn an off-color brown around the screen after a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy case. Seems to protect everything well. Doesn't add much bulk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and minimal, but open.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very good for the Samsung Galaxy S20 Ultra. It pretty much only protects the back of the phone. You place the phone in through the front, and there is literally nothing protecting the screen at all. Except the screen protector that comes installed with the S20 Ultra. Apparently the fingerprint reader is in the screen itself on the phone, and a glass screen protector or almost any screen protector can mess up the fingerprint reader from working properly. Which is why I have yet to buy any screen protector, except the one that comes pre-installed on the phone itself. I suppose I can live without the fingerprint scanner, and go with the facial recognition that I can assure you the S20 Ultra has. Yes the Samsung S20 Ultra has Face ID. But this case is very good, if I could choose again I might go with the Otterbox case with the magnet folio, that covers the back and the front, opens like a book. The symmetry case is sleek and minimal, but if I could do it easily, I would go for the more protection case that covers the front and back, making it easier to live without the glass screen protector. But all in all, I am content for now. Oh and by the way, the symmetry case comes in a clear version too, which I would have got instead also. Good luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this headset for 2 years and my phone has been in perfect condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case that provides great protection. I was looking for something simple yet sturdy after breaking my old case. This is a great option. It seems to hold up well to my clumsiness! Great protection for your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeps phone looking good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this on my last cell phone for 4 years and dropped it several times and not once did my screen crack. It helped keep my phone in great condition. I highly recommend one. When I went to update my phone that was the first accessory I asked for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy and fasionable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion, nothing protects my cell phone as good as Otterbox. I drop my phones frequently and my phones always look brand new when taken out of the case. I replace my phone yearly and usually order the same case. I am never disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case without the bulk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim fitting with great protection. Looks great as well. Solid build. This is a big phone so the fact that the case is protective but doesn't add bulk is great. Obviously it makes the phone bigger but not like other cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is slim fits in my pocket with no problems great protection already dropped it once didn't bother the case or phone!!!! 3ft ashphalt drop no problems replaced screen protector and never knew it happened.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This case is great i recommend it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects phone really well. I had this case on my old phone and lost the phone twice off my motorcycle (80mph & 60mph) and the phone didn't have a mark on it. My only problem is this clear case gets scratched easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear, hard rubber case gives minimal protective coverage, while still keeping your phone safe. Affords great protection without adding a lot of weight or bulk to your smartphone. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my phone very very well, but it gets scratched pretty easilly. I've had it for not that long and already it's covered in quite a few small scratches.

    I would recommend this to a friend
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