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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 127 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers have good things to say about the Symmetry Series Clear Soft Shell's protection and fit, with many praising how well it protects their Google Pixel 6 and how perfectly it fits the phone. Positive feedback also highlights the case's clarity, allowing the phone's color to show through, and its ease of use. However, some customers find the price to be a bit high and express concerns about potential yellowing over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 127 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Oops

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST CASE IVE EVER BOUGHT. PROTECTS MY PHONE. IMMACULATE

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Harder than thought

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera bar lip. If you add a screen protector with yhis case the lip around the phone screen is nearly filled by the protector. It's hard to tell from best buy and the manufacturer that it actually has a hard surface. The back is a hard plastic and the case around the screen is a hard rubber. On the inside of the case there is also a ring of the same hard rubber around the phone's edge. The sparkles are nice. Would love to see bigger glitter rainbow sparkles though. Works with wireless charging.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    The Perfect Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove and it's as strong as steel. Perfect case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Armored safe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case last week it's very phenomenal well built stylish I already dropped my phone a couple of times it did its Job .

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Looks like a regular gel case, but it's better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already dropped my phone three times after just a month and this case has not let me down. I had an Otterbox many years ago and I like the protection, but not the bulk because my hands are dinky. I'm glad that they have this simpler sleek design. I also like that it's clear because it shows off the color of my Pixel.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Fit, Protection

    Rated 5 out of 5 stars

    Good fit, good looks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit. Raised ridges around the camera bump will hopefully protect the lenses. I like the clear shell so I can see how nice the phone looks. Based on previous experience with OtterBox, I expect this one to last for the life of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Yellowing

    Rated 5 out of 5 stars

    High quality case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case, though a bit pricey, offers lots of protection. No issues with staining or yellowing as of now. Little bits of dirt and dust can get into the phone, which can be annoying because it can be noticeable being clear and all, but this is expected. I never had any cracks or scratches when using this case.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Price

    Rated 4 out of 5 stars

    Good but bulky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a sturdy case that I think will protect the phone. However, it's really bulky and the thickness of the case makes it a little hard to press the buttons. $50+ is also really pricy for a phone case, but it is an OtterBox so that's to be expected.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Solid case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case with a couple of complaints. First off the case is good with solid protection and feel. One complaint is the buttons. They are really stiff and somewhat difficult to press. Only other complaint is the price being a little high. Other than that the case still looks good and I still recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Best Phone out there for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is amazing. It did have some glitches at first but with the recent updates Google sent out it is now performing much better than any phone I've ever had. Performance is top notch and the camera is bar one of the best compared to any other phone. I highly recommend this phone as it has many flagship features without the flagship price. Well rounded phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    The clear winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to protecting my new phone from all the drops I make, Otterbox always kills it. I also appreciate it's easy to pop this thing off for my regular sanitizing of my phone. I would've preferred black to clear, but it's grown on me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for the money. I've dropped my phone numerous times and my phone has been fine and that's all I can ask for.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Pixel 6 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice thick case without being bulky. I really like the amount of protection it provides around the camera since the camera sticks out & goes across the whole back of the phone. Also like the amount of grip this case has.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection
    Cons mentioned:
    Yellowing

    Rated 2 out of 5 stars

    Too expensive for what you get.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an okay case. Protective enough and sort of clear to see the color of your Google phone. Cons are that the case yellows very quickly after use and gets very slippery from holding onto the oils in you hand. It is too expensive for what you get, if I could return this item I would...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you're feeling like the cost of the Symmetry Series Clear case isn't quite in line with the value provided. Given the unexpected and unsightly discoloration that's occurred, it makes sense that you'd be disappointed.

      Although you would have to work with Best Buy on a complete return/refund, if you're game to give it another go, we'd be more than happy to help clear things up for the long haul with a brand-new warranty replacement that is sure to stand the aesthetic test of time. Just ping our friendly Otters through the link below, and we'll get right on the case!

      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Long lasting

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for the Pixel and easy to remove for cleaning. Have had no issues since the release of the phone with it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best camera on a phone. I love the fact you can contact google and they can jump on your phone and work on it , while in the comfort of your on home. This phone is so smart and the features are amazing and unlike any other phone. The crash detector, text birthday reminders, spam detector, and way too many to mention. Only negative thing is, sometimes when I send a text, the text sends, but will also leave the words in the box as if it did not sent. This is annoying,

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit good protection awesome couldn't have asked for a better product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for what it is

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty good for being one of the few phone cases left for the Google Pixel 6. It's sturdy and holds up but I haven't had the chance to drop it too much so I'm uncertain of the protection quality. My previous OtterBox case was very solid, but it was also larger compared to this one, so I can't say if it will protect the screen as much. Overall, fine case, would recommend it as it is the only option left essentially for the older version of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Ease of use

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily installed. Good quality. Would have preferred black but this was what was in stock.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Protection and Easy to Carry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers excellent protection, a softer, easier to carry case, and fits better with different carrying options

    I would recommend this to a friend
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