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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 357 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the Symmetry Series case's excellent protection and snug fit for their iPhone 12 and 12 Pro. Many appreciate the case's lightweight design and ease of use, along with its good grip and sleek aesthetics. However, some customers found the buttons difficult to press and a few felt the price was a bit high. The overall quality of the case materials was frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 357 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love Otterbox!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otterbox cases before and have been extremely happy with the quality of their cases. You may pay a little more for this than a comparable case but the peace of mind you have that your phone will be protected is worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Very functional! Also durable. Can’t go wrong!

    I would recommend this to a friend
  • Cons mentioned:
    Button

    Rated 1 out of 5 stars

    Worst otterbox made

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned multiple otterbox cases throughout the years that have lasted years and provide the protection you need. This model has 2 major flaws. The rubber edges where the buttons are just that, thin rubber, and it very easily loses its shape and structure integrity and eventually leaves the glass exposed. There are many other options at half the cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      You're not wrong to expect the very best from the Otter brand, and a shapeshifting Symmetry Series case obviously isn't that. But we're confident that a brand-new warranty replacement will be far better able to keep itself together under the pressures of daily use, so please do feel welcome to ping our handy Otters through the following link or at 1-855-688-7269, and we'll be glad to help get one in the works to restore structural integrity in a hurry!

      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product fits perfectly and protects like nothing you’ve ever seen

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Symmetry Series Phone Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My #1 choice for phone case. Keeps phone safe even from high drops and falls. Worth every penny. Lighter weight than the Defender Pro Series if your focus is less bulk and you don't drop your phone too often.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    IPhone 12 pros

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was easy to put on. It was sturdy and it didn't crack or break when i dropped my phone. The case wasn't too bulky nor did it seem too big. It has a nice grip in the palm of your hands when making and receiving calls. I would definitely recommend getting one to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Otter

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had anything bad to say about Otter Cases! I’ve been using Otter cases since iPhone 5 and my phones were always in a like new condition! Highly recommended. You won’t regret it. You get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Buy Product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone OtterBox is light in weight and protects the phone well as I have dropped it a few times and nothing had happened.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love otter box and all of their items! Never a scratch when I drop it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection garantied

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use only OtterBox for my phones, provide excellent protection.

    I would recommend this to a friend
  • Cons mentioned:
    Button

    Rated 3 out of 5 stars

    iPhone Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old company provided iPhone was recently replaced and my protective case with battery included did not fit my new phone. I liked having the additional battery run time with the battery case, but there was not one available at the time, so I ended up getting this case. I have been happy with it so far, although the area where the volume buttons are located is pulling away from the phone. This is not life and death, but a bit annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Good solid case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, and solid case. Dropped phone and it was protected well. Has good grips on the side.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection, Weight

    Rated 5 out of 5 stars

    Perfect solution!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great slim case for my iPhone, fits well in your pocket, keeps the phone safe. Who could ask for more!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone so many times, but no damage thanks to this case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Ease of use

    Rated 5 out of 5 stars

    Quality case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality case. A bit pricey but you get what you pay for. Allows good grip. Easy to put on and take off.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits phone perfect and does not make it feel bulkier in any way. It also protects the phone as well.

    I would recommend this to a friend
  • Cons mentioned:
    Button

    Rated 4 out of 5 stars

    Feels Light, Right Button hard to push

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case feels great to me and the design actually makes it feel lighter than some other cases. The textured back will eliminate or hide any potential scratches. One major negative is the right button is very stiff and mush push it hard to get it to work. This was the same with another Otter case I had so it must be common for Otter. My son switched to another case because of this button issue. He now has case that the right button clicks smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my daughter's phone.....good quality

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good to go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Symmetry is the best version of all the otterbox cases. Good to go

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection, Weight

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim case Great protection Light weight Easy application

    I would recommend this to a friend
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