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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 413 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the Symmetry Series+ case's protection, MagSafe compatibility, and fit, with many praising its lightweight design and ease of use. However, some customers expressed concerns about the case's price and lack of grip, finding it slippery and prone to accidental drops. The quality of the case is generally well-received, although some found it slightly bulky. Wireless charging functionality is also a frequently cited positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 413 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Otter box iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the case. Seems durable and fits phone perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been real reliable. Dropped it the other day and not a scratch

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    OtterBox case didn't protect iPhone 12 Pro.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case to replace the Apple clear MagSafe case, which was starting to get old. This OtterBox case couldn't last two months, < 3 foot drop, phone destroyed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry to learn about your unfortunate experience with the Symmetry Series+ case for your iPhone 12 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Rated 1 out of 5 stars

    Declining product stability

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rubber sidings break after a year. I’ve had much better otterbox cases before and this is showing a decline in their product.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize the side portions of your Symmetry Series + case are beginning to show some wear over time. We have an amazing warranty and would invite you to please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Pros mentioned:
    Fit, Magsafe, Protection

    Rated 5 out of 5 stars

    Enjoying Slim & Protective Magsafe Otterbox case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleasantly surprised by Otterbox Symmetry case. Having seens Aneu Magsafe case before which is available on Apple.com. I found Otterbox Symmetry case slim yet stronger than Aneu case. It also works perfectly with Magsafe charging and I have been enjoying its minimalist size yet good looking protection that Otterbox is known for. I recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great MagSafe Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. I really enjoy the MagSafe feature on the back when using a compatible car mount/charger. The case is sturdy and high quality. I have full faith this case will protect my phone from a drop. However, the ergonomics and extra texture the case provides gives me confidence in handling the phone and not dropping it. I do feel as though its a bit expensive for just a phone case though.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    More of the same!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t bulk up the phone! Same confident feeling I got from my iPhone 6s Plus Symmetry case. The ring around the case isn’t as tall, but I’m guessing it would have been hard to have it tall and still to swipe gestures. The fit is very tight and doesn’t wrap around like my last one as much as it sturdily squeezes by and holds on just right. I can see where the rubber portion around the Lightening port might break over time. My old one did the same, but lasted almost five years before breaking. Overall, glad I went with the same product line again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Perfect fit. Looks great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Perfect fit. Added security from accidental drops. Lightweight but would construction. Easy to put on and take off. Makes me feel more secure that my iPhone is being protected. Recommend this brand

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim and Light Protective case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Otterbox. Great design in protecting my phone yet slim and light.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Toughest case that still has MagSafe in it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the toughest case I could find is that still supported the mag safe. I have yet to really use the mag safe. I am waiting for the car holder that connects to your vent and hold your phone in the car. I’m also hoping that I’ll find something that will charge the phone and hold it up in the car that was the reason why I made sure to get the MagSafe case. This case is tough and the best one I could find that had the max safe.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    just got a new iphone 12 pro..... don't go naked.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just got the new iphone 12 pro and with any phone costing up to 1000+ dollars your gonna need a case for it to protect your investment. I have been using Otter box cases since the iphone 3 so i know i can depend on them to protect my phones. I'm amazed at how much the cases have changed over the years the new iphone 12 pro semmestry case is a slim one piece case and very snug to the iphone 12 pro once it's on its not going to come off without alot of effort to remove it.i have had the case for a week now and love it and don't fear my expensive phone breaking.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Magsafe, Protection

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly! MagSafe works great! Awesome protection!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im always dropping my phone (by accident) and I needed a case that would help me protect my phone from being damaged. This case is perfect. Fits my phone perfectly and nothing to cpmlain about. I would buy another if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Worth the investment for peach of mind.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits my iPhone 12 Pro perfectly! Like it should. No shoddy stuff here. Pure excellence from OtterBox. My phone loves the tight fit band how it protects it from my clumsy drops. I hate the cost of these things, there must be margin up the wazoo, but well worth the cha-ching. Sorry I couldn't take a photo of it on my phone because it was on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter is always great quality and protects the phone well a little expensive for such an old phone

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox Symmetry Series+

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox case is great in quality and price! More bulky than I would personally like, but it comes with the protective quality of the case. Also love that it is MagSafe!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice n lite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is light weight and is not bulky at all. It does work well with the mag safe charger which I use in my car, I have not had it yet fall from the dash. Construction is good. And so far with the light falls it has taken a couple of times it does a good job of protecting the device.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Protects my i phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my i phone from a drop. Keeps the size of the phone small while providing very good protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits perfectly and works well but it doesn't grip surfaces enough so it can easily slide off a table or other surface.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    nice simple case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits well and I've trusted all of my mobile devices to the protection of Otterbox cases. This one won't let you down. I don't have any magsafe accessories yet so I can't speak to that but wireless charging works without any issues.

    I would recommend this to a friend
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