Customer Ratings & Reviews

I like it so much, I bought another for my office. Simple to use, consistent results and the LatteGo is by far the most straightforward and easiest to clean milk system there is. I was considering entry-level Jira and De'Longhi machines, and have experience with their milk systems, and knowing my wife -- they're too hard to use and keep clean for those who can't be bothered. This solves that easily and we couldn't be happier. Yes, this is a mostly plastic machine, but if you're gentle with it, and keep it cleaned as you should, it's looking good for super simple, no fuss service.

The new best mornings! The coffee maker changed my morning routine in the best possible way. It’s easy to use and requires minimum maintenance. Great for coffee specials or just plain espresso. If in doubt, just go with this, it’s worth it.

Yes might be pricey but the ease of making my coffee and options for coffee... lattes and more... so simple to use and tastes so good!!!

First espresso machine so hard to compare to others but WOW! Coffee comes out great adjustments are great and you can even adjust how much is made, very customizable. Overall it’s a must have. We’ve been using it everyday!

Top notch automatic coffe maker Worth the price Quiet grinder Gorgeous looking in kitchen Best purchase ever Fall in love from first cup of coffe

Easy to use and it works great. One touch capaccino and machiato’s — what’s not to love.

LOVE it so far! The concept of just pushing a button for the coffee drink desired is so fabulous. This machine gets used 3-4 times a day in our household and so far so good! Make sure to know that when brand new the first five cups made are just prep for the machine so don’t get discouraged if they aren’t as expected...we just tossed those. Once that setup phase is done, you will have fun experimenting to create your fav drink. Bye Starbucks!

At $800, the Philips 3200 Espresso has a lot to prove. To start with, I have to give kudos to Philips for thinking about how you might actually get this machine out of the box and including a plastic 'sling' under it, so once the box is open, you can pull on the sling and lift the coffee machine out of the packaging. Nice touch Philips! Unpacking the machine, it's a nice, sleek design, with a relatively small footprint, making it great for a designated coffee area. The fit and finish of the materials is top notch, the water tank slides in and out easily and the water drip tray/grounds catcher also slide in and out without any issue. The motion of the adjustable dispensing spout is both pleasing, but incredibly useful as well. Makes switching out cup/mug sizes for different quantities of coffee really, really easy. The 3200 touts '5 different drinks at the touch of a button' and they aren't wrong. Setting up the machine was fairly simple, although the diagram instructions to start the initial clean cycle appeared to miss a step. Once clean, the machine was ready to use. The instructions do say that the machine you receive HAS been tested through an actual brewing cycle and you may find residue in the machine. So don't be alarmed! Good to know that each machine is tested prior to leaving the factory. The machine also comes with 'aqua clean' technology, a filter that is placed in the water jug, you need to run this cycle as well before brewing your first cup. My wife is the coffee lover in the family, she loves her espresso's and lattes. She was really excited to use the LatteGo Milk Frother due to its ease of use. First off, we tested with pre-ground coffee. Open up the clear hatch on top and put in one (and one only) scoop of pre-ground coffee. Fill up the milk frother with the desired amount of milk (260ml max). We chose to use only whole milk through the frother. The frother made fantastic frothed milk each and every time. It never scorched or burned it, and made the exact quantity required at the press of a button. However, you CANNOT make just a mug of frothed milk, it HAS to be made in conjunction with a selection of coffee. We tried to make a frothed hot chocolate and that was not easy at all. We had to froth the milk on a coffee selection and turn off the machine when the milk was done, before the coffee cycle activated. Would be nice if you could froth milk separately. With the coffee modes, you can choose strength, temperature, the coarseness of the grind and the amount of coffee in the cup. You can choose between pre-ground coffee (putting a scoop in the clear lid receptacle on the top), or placing beans in the hopper on top and grinding your own. The hopper holds a whole 12oz bag of beans, and has 12 grind options, via a black knob inside the grinder hopper. You can choose Espresso, Coffee, Americana, Cappuccino, Latte Macchiato and Hot Water. The first three allow you to change the quantity of coffee made by pressing the button a second time. The machine heats up the water quickly, and also heats up the milk quickly as well. Whichever setting you choose, we've found that the coffee comes out almost perfect every time! My wife has tried several different versions of the same coffee, be it with frothed milk, without, different strengths etc and she's enjoyed them all. She has an 'everyday' ground coffee she uses and also more expensive bean that she uses at the weekend. Both have performed exceptionally in this machine. We did note that we had a warning light at one stage, the container for the grounds overfilled and spilled into the mechanism inside. The whole 'engine' of the unit comes out to be cleaned. When putting it back in after cleaning, none of the settings would work. We took it apart again, and found out (after digging through the instructions) that it needed to have the lubricant (supplied with the instructions) re-applied to it. Once we did that, the unit ran flawlessly again. They recommend with frequent use, that the main 'engine' should be lubricated monthly. The frother container can be stored in the refrigerator full of milk ready for the next use. The frother also works well if you leave it attached to the machine and make a second cup of coffee say 30 mins later, without any clogging or issues at all. One of the best features of the frother is actually cleaning it! It's an absolute breeze to clean. So simple! It doesn't have any tubes or pipes, just a groove that is pressed against a silicone diaphragm. This is genius! So easy to clean! Works like a charm every time. You do have to remember to clean the drip tray frequently, and also empty the grounds out regularly. There is a little red nub that pops up out of the tray to alert you when it's full. The tray removes very easily and is easy to clean and replace. A noteworthy observation, this machine is pretty loud when brewing coffee and grinding beans. It is NOT one that you would want to use at 5:30 am making your first cup of the day, if you don't want to wake up the family. It also doesn't have a timer to turn it on or automatically make coffee for you in the morning. As I mentioned at the beginning, this is not a cheap machine, but feel that the price is justified with the ease of use, and the 'coffee house' quality of the drinks that it produces. And in 6 months of 'coffee house' drinks purchases, you too could have one of these Philips 3200 Espresso machines on your counter! This machine is so simple to use, and produces more satisfying cups of coffee, that it's replaced the Keurig that used to be on the counter. Ease of use and the ability to clean it so simply is a win win for the machine. When the machine automatically turns off, it does a cleaning cycle as well, meaning that the next time you turn it on, it's ready to go, ready for your next great cup of coffee. We love this machine, our only request would be that we'd love to be able to froth milk on it's own for hot chocolates and the like. Aside from that, it makes fantastic coffee, every time!

Easy to use, perfect espresso and quick clean up. Overall impressed.

Good coffe, easy to use, great taste. Very popular now

I received a used and broken coffee maker from Best Buy after getting a delayed delivery. The coffee maker was also missing parts. They sold me a new coffee maker, but delivered me a used one. Who pays $880 dollars for an old used coffee machine? Beware that best buy is performing the practice of sending people used or refurbished machines. Horrible customer service too! You can’t get anyone on the line with customer service.

We love our new coffee machine. 2 weeks into ownership, it is running flawlessly. I’ve read the maintenance and cleaning instructions and plan to follow them. My family enjoys having specialty coffees without a trip in the car. Good design. Great coffee.

Great all around. We have been using it daily for one year now. No issues, easy to clean, great coffee and super easy to use! Great buy!

I love this coffee machine. Before this one I used to have Brim 19 Espresso maker, while I liked that machine frothing the milk in that one was a little cumbersome. This one has a perfect milk frother with great ease of use. This machine allows you to use coffee beans as well as ground coffee. I have only used it with the ground coffee. It has 5 different coffee modes: Espresso, Coffee, Americano, Cappuccino and Latte Macchiato. It also has a setting to dispense just the hot water. With every mode, you can select 1) type of coffee (beans or ground), 2) Amount of coffee, 3) Amount of milk. To me the milk frother is the best part for making the perfect Cappuccino or latte. You can also configure the temperature and quantity but that has to be done separately and can't be configured as part of each cycle. The design is very neat, easy to store and easy to clean. The grounding mechanism can be taken apart and cleaned. You need to clean and lubricate the grounding mechanism every month or so based on your usage. But again it is very easy to do. The water container comes with an aqua filter. It would have been good if the container was a little bigger but its not too bad. I have to refill it every 3-5 days. The only pain point with this machine is that every time you start it drips a little amount of water. I think this is to clean the pipes before the machine is ready to use. But most of the time, I used to forget about it and will fill the coffee which will go waste as part of this cleaning cycle. Now, I am used to it so it's not a problem. Overall, I really like this machine. At $800 it might feel a bit expensive but the functions it has, the ease of use and the the perfect coffee that it makes is worth every single penny.

I was excited about this product, but like all the other machines like this one, the coffee just doesn’t come out hot enough…NOT WORTH THE MONEY!

The best coffee maker in the history of the world! Hands down! Be sure to watch the video as you begin use! Very important.

For the price it can’t be topped. It does everything you could possibly want. The temp setting is key for making iced bevs. Super easy to maintain and clean.

Love… Love… Love.. I was hesitant to buy it but it is so worth it. Love the quality, variety and ease of use. Very easy to set up and maintain.

Use very good. I like it. I recommend it for anyone on a tight budget.

Best Latte and Capucinno Espresso pretty good too. We're in love.