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Customer reviews

Rating 3.5 out of 5 stars with 16 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

63%would recommend to a friend

Customers are saying

Customers express satisfaction with the True Wireless In-Ear Headphones T3215, particularly praising the sound quality. Customers describe the sound as "awesome".

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Button control

    Rated 4 out of 5 stars

    Good for listening but not for talking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit comfortably in my ear and the sound is great with music but People say they can't me during calls only have 1 button to control the buds is a bit annoying because it doesn't always respond properly

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 3 out of 5 stars

    Ear bud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and clear but I have to return them because the right ear stopped working and to charge them is funny because sometimes they charge then sometimes they don’t.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color, Easy to use, Sound quality

    Rated 4 out of 5 stars

    Best Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is perfect and clear to hear or listen. I enjoy the peace of mind of not having wires all over me, no need to hold on to my phone when I am cooking, driving nor doing laundry when on the phone. Easy to operate. I love the black color because it matches with most of the clothing I wear

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not reliable enough for work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after two days of fighting. They charged over a full day, paired easily with my laptop. But if the call lasted more than 10 minutes, I would suddenly lose audio and they would disconnect. I would turn them off, place them back in the cradle, remove them and turn them on. This is not great when it happens once in a call, but multiple times became unbearable. Boss was not happy.

    No, I would not recommend this to a friend
    • Brand response from Philips
      Posted .

      Hi NotBobDylan.

      Thank you for sharing your feedback with us. We are sorry to hear about this inconvenience. We can imagine this must be quite frustrating when you are trying to get work done. If you have any questions or require assistance, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.

      Hope to speak to you soon!

      Kind regards,
      Philips Consumer Care philipsglobal

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is perfect and clear to hear or listen. I enjoy the peace of mind of not having wires all over me, no need to hold on to my phone when I am cooking, driving nor doing laundry when on the phone. Easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Very Loud! Very touchy:(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, and very Loud which makes them worth buying on sale. Some of the flaws: *Bottons on the side are way too touchy. To the point you can't bump them on a pillow without pausing it, skipping a song, or turning them off.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Highly recommend these bad boys here!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon receiving the ear pods i questioned there fit in my ear. After two days of using them while working out I can say with great glee (yes I am using the word Glee) these are hands down the best ear pods I have ever used. Never fall out (that is after replacing the tips with ones that fit my ear better) and sound quality and battery life are amazing.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HORRIBLE the manual looks like a comic book no clear ENGLISH INSTRUCTIONS ALL PHILLIPS CUSTOMER SERVICE PEOPLE ARE IN MEXICO with thick accents that can't be understood THE ONLY WAY TO TURN THESE OFF IS TO "PUT THEM BACK IN THE CHARGING CASE" WHICH DOES NOTHING THEY KEEP PLAYING IN THE CASE! Worst things I ever bought, returning for my money back. Horrid customer service based in Mexico.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Head phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good sound but the charging case is so big so it just hard to put in tha pocket

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    No thanks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product just doesn't sound very good overall -- highs are tinny and lows are distorted, and I don't think these earbuds support aptX devices because enabling that results in even worse sound quality. Bass is lacking too. For some reason audio coming out of the left bud was much more prominent than audio coming out of the right, no matter which device I was connected to. I couldn't find any way to correct this problem, so back to the local BB these went!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding ear buds. The bass and sound compare great to Bose, Apple and Beats.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good bugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived earlier than I expected. Audio sounds good and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great on these. I would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used twice and no longer charge or work.............

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for workout pump music, stays in the year doesn't feel like it's gonna fall out at all. The sound quality is awesome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    fits securely, very decent sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better sound than the jabra i have and fits fairly securely with the little rubber hook

    I would recommend this to a friend
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