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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 226 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers are positive about the ProForm Carbon EL Elliptical's assembly, sturdiness, price, quietness, and ease of use. They appreciate that it is easy to put together, very sturdy, reasonably priced, quiet during operation, and user-friendly. However, some customers have concerns about its resistance being too high, occasional squeaking noises, and missing parts or rigidity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 226 reviews
  • Cons mentioned:
    Stability

    Rated 4 out of 5 stars

    Great buy...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The elliptical arrived when it was supposed to. I am a 50 year old female and was able to put it together by myself. The paperwork indicates you have to register on ifit but all you have to do is hold down the blue button for several seconds and it activates without subscribing to their workout plan. The elliptical is NOT stable as indicated in other reviews. I plan to work on seeing if I can fix that. Overall it's worth the $599 I paid for it.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Elliptical

      Thank you for your positive review. We also appreciate you letting us know that you didn't find the elliptical as stable as you expected.

      We will walk you through troubleshooting steps to stabilize your machine if needed. We are here to help!

      Please do not hesitate to contact us at [email protected] with any questions you may have.

      Thanks! - ProForm IconHealthandFitness

  • Pros mentioned:
    Incline, Quality

    Rated 5 out of 5 stars

    Review of the ProForm carbon EL elliptical machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice elliptical machine. Feels very sturdy while using it. I like the ability to use different resistance levels as well as switching the incline to target different muscle groups. You can use this model with or with out the ifit wifi option. I purchased it on sale. Good value for the price. I would recommend purchasing the set up in any room and haul away of your old machine if needed.

    I would recommend this to a friend
  • Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    Great Machine but not easy to build

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent elliptical with a few faults. First, it pedals smooth, has a large easy to read display and doesn’t take up a lot of space. Second, my body doesn’t care if it’s burning calories on this machine or one that cost 3x more. Calories burned is the end goal and this machine does that well. Now for the negatives. I consider myself handy and own a lot of tools. I used both of those while building it. I needed help lifting it and getting the feet under it to attach. Also, like someone else mentioned, the lowest setting was difficult so I had to watch some YouTube videos and adjust the magnet near the wheel to provide a more realistic resistance. I left the swinging arms off of mine because I don’t use them. I hold the handles with heart rate monitor and the arms just get in the way or hit me when I reach for the remote or water bottle. I will include some pictures to show you how much assembly is required.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good luck with IFIT subscription-not

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine itself I give 5 stars. I assembled myself- very easy. I am no way a wrench person so IF can do it-so can you. A bit heavy so you need a second person to help lift. Works great just like the ones in the gym! My only complaint- IFIT only gave me 1 month free trial. However BB & ProForm indicate 12 months free with purchase of elliptical. After several emails to IFIT sending all the proof they ask for- I gave up waiting for a fix. I will never use them!

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      HomeGym

      We are delighted to see that you found the assembly of the Carbon EL to be easy! That's excellent news.

      Our apologies that there was a miscommunication with the iFIT membership. All of our equipment now comes with a free 30-day trial membership; however, we honor whatever is advertised at the time of purchase.

      Please email us at [email protected] for the best experience if you would like additional assistance.

      Thanks! - ProForm IconHealthandFitness

  • Cons mentioned:
    Assembly

    Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work. Services were poor. Its been a year now and it is sitting as junk. Some parts never fit properly and were never sent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I little shaky- but I didn’t buy the mat- compact- quiet and works well- great machine for the price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating and

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is pretty frustrating... First, I too was duped into thinking that I was getting a full year of the Ifit membership upon purchasing this product, but no I only got the 30 days. Second, the power adapter snapped while I was working out... SO... Now the thing is not even working at all... Trying to find a replacement power adapter, but as of right now, I may be sending the whole thing back.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      RevRoad

      We are sorry for the experience you have had so far with your elliptical. As stated on the product listing, this elliptical comes included with a 30-day trial of iFit. We are sorry if this wasn’t more clear when you were ordering. Can you give us more information on where the power adapter snapped? This is an uncommon situation that we would like to look into.

      Please contact us directly at: [email protected] so we can look further into the problem you are experiencing with your power adapter. Your personal case ID number is: 1-R100243. We look forward to getting your elliptical up and running as soon as possible.

      Thanks! - ICON Health & Fitness

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    A Top Elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older Schwin model elliptical that I wore out. This Proform elliptical was better built and cost 200.00 less.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gym grade space saver!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gym quality and compact! Space saver for sure. Highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T WASTE YOUR MONEY

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The top part with the handles/timer JUST SNAPPED OFF MID WORKOUT. Less than 6 months of use. Don't waste your money.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      MikeA

      We are sorry to hear that the handles/timer on this unit came off after you owned this machine for 6 months.

      Have you contacted our customer care team? This model has a 10-Year Frame Warranty and 1-Year Parts/Labor Warranty. If you owned this machine for 6 months, the parts/labor warranty would cover this problem.

      Please let us know how we can help you. If your warranty period is already up, we can still offer you several options. Contact us at [email protected] with your personal case #1-R101171. Keep sweating it up!

      Thanks -ProForm

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great machine! you cannot go wrong!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not believe the lower star reviews! People that complain about the 30 days membership or other stupid related complaints "excuse my French"! But seriously, it seems that before they do any research or even before using the machine itself, they rush in to write a review!!! Well, I'm here to tell you that before buying it, I already knew everything that i need to know (for me of course). Yes, its only 30 days for ifit which is stated everywhere (if you do your research of course), and no the machine wont lock you out without a subscription. From BestBuy to the world wide web you can easily find out that by holding the ifit for 30 seconds or less, you will bypass the ifit lock. Now for the machine itself! I consider my self a gymaholic if there's such thing, but with all seriousness, I love working out, and I believe that the most important thing is your own will and motivation. The machine is there to help you accomplish them faster within a control environment. And yes, this machine does!!! I've lost count of how many machines I've used in my lifetime. From those at the gym to the ones you can buy for personal use, you cannot go wrong with this one. From price, easy to use/comfort this machine deserves a 5 starts. Of course if you want to spend more for a fancier machine you can, but again remember what i said in regards to your own will and motivation. I advise you to do your own research and take the lower star review with a major grain of salt :) And no, this is not a paid review! I paid it with my own money! Sorry i hope i didn't bore you to death! But, in a nutshell, you cannot go wrong with it! Peace out!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 4 out of 5 stars

    Work well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, quite a few small plastic parts to assemble, took around 45 minutes to assemble. Easy to use and quality seems fine. Would have been nice to have adjustable pedals. One issue was Best Buy shows in their description that you get 1 year of access to Ifit, but it is only 30 days. I have tried to remedy this by contacting Ifit, but they do not want to deal with the issue.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      MountainMan

      Great job getting that machine assembled in 45 minutes. We are happy that you find the elliptical easy to use and good quality.

      Currently, we offer a 30-Day Free Trial of iFIT. Then, when you decide to keep the membership, there are three options: a Yearly Family Plan for $396 per year, a Monthly Family Plan for $39 per month, and a Yearly Individual Plan for $180 per year. iFIT will conveniently automatically unless you go into your account and choose to cancel.

      We are always here to help with questions you may have. Contact us at [email protected] for help.

      Thanks! - ProForm IconHealthandFitness

  • Cons mentioned:
    Stability

    Rated 4 out of 5 stars

    Good for moderate use

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace this item as my husband worked out too much and put it through a lot of abuse. It held up really well for the circumstances but ultimately needed some repairs.

    I would recommend this to a friend
  • Pros mentioned:
    Ifit
    Cons mentioned:
    Assembly

    Rated 5 out of 5 stars

    Great purchase! I love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent work out specially with iFit. Assembly takes two people and it was a couple of hours. However be mindful that I am a female and my son who is 14 helped me. Overall it was not bad. For iFIt membership issues and payments questions make sure to contact iFit directly as neither Best Buy nor Proform cannot really answer your questions. iFIt is fun to have as it makes your LED console to have a interactive touch screen approach as twist. You need a tablet though it does not work on cell phones. I have an iPhone and it does not work on it but in my samsung tablet is perfect! I am really enjoying and is very combining to have a full body work out without having to step out of the house.

    I would recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Thanks for your comments and review. I'm glad to hear you are enjoying your iFit workouts. Good luck to you on reaching your fitness goals!

  • Cons mentioned:
    Assembly

    Rated 4 out of 5 stars

    Good machine, need to bypass iFit to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while (3 hours with 2 people) to put together, but the instructions through BILT was pretty good. There were some tough moments as some of the connections were pretty tight and required the mallet, but we eventually figured it out. The elliptical works as advertised. It turns on when it's suppose to and works well as an exercise machine. I did bypass the required iFit by holding down the iFit button for approx 20 seconds before I used the machine/turned it on and since then I've never had an issue with iFit holding the exercise machine hostage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Affordable elliptical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took us (two adults) 4 hours to assemble. Overall the product is affordable, easy to use and sturdy, though It is making weird noise after ~5 uses, it is good for its price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 4 out of 5 stars

    Good basic elliptical. Initial quality problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positives: This is a good, basic elliptical. Feels solid. Good construction. Smooth to use. Good customer service. Negatives: Tries to make you join iFit program to activate, but not needed. I by-passed it. Initial quality problem with the tensioner motor (motor kept running and elliptical stayed at the highest resistance), but was able to get a replacement part after a week. No problems since

    I would recommend this to a friend
  • Pros mentioned:
    Incline, Quality

    Rated 4 out of 5 stars

    Good quality. Basic to mid level elliptical.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a high level functionality elliptical. It is maybe mid range or lower, but it fits the low price niche with good quality. Basic controls and a little strange to figure out initially. Has a manual incline setting. Has multiple program settings. The stride is smooth and mostly quiet. Assembly isn't too bad, but it's very heavy. You may need an assist. Overall it was a good purchase for the price. Just don't expect all of the bells and whistles.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    ProForm Elliptical - Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, you have to put the bike together. Second, this elliptical is heavy. We did bring it up two floors by taking parts individually. The flywheel is the heaviest. Second, the nuts and bolts are labelled. None of the other parts are labelled, but it's easy to figure out. I'm not mechanically inclined but I did put this elliptical together. So if I can put it together, so can you. It took a few hours but I did it all by myself. This elliptical was worth all the time and money I spent on it. I highly recommend buying it. This is a professional machine. The quality is excellent and I am very pleased with this purchase. I've had other ellipticals in the past, but they were all junk. This elliptical feels just like the real thing. It's heavy and it holds weight. It doesn't move back and forth while you're using it. It stays in place and it's quiet, too. The electronic readings are bright and large. The image screen is awesome. You don't have to buy into any exercise programs to use it. What else can I say? This machine is worth buying.

    I would recommend this to a friend
  • Cons mentioned:
    Noise, Resistance, Stability

    Rated 1 out of 5 stars

    Broken after 2 months of light use! Beware!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this elliptical back in the end of Sept 2020, It's only been a couple months, and with minimal usage at this point. I plugged it in this morning and the resistance is completely not working. It keeps changing the resistance on it's own , and it will not go lower than level 14 without making an awful noise. Aside from that decent quality for the price (got it on sale). Just wish it would've worked longer than a couple months, now I'm siting here with a useless machine. Tried contacting best buy customer service but they said there's nothing they could do since it's out of the return and exchange period. Not impressed, and will not be making anymore larger purchases through Best Buy unfortunately.

    No, I would not recommend this to a friend
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