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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 188 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Pro 5000 Smart Treadmill for its large and bright screen, quiet operation, and affordable price. Many customers also appreciate the variety of workouts offered through the iFIT membership and the adjustable incline feature. While some customers find the treadmill to be heavy, the overall positive feedback suggests that the Pro 5000 Smart Treadmill offers a great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 188 reviews
  • Rated 4 out of 5 stars

    Really Nice Treadmill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The treadmill is a little larger so make sure you have enough space. It’s a great piece of equipment. The free one year subscription to iFit is nice too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this treadmill but it’s really annoying that it doesn’t shut off unless you pull the plug. It has all the features you would want in any treadmill and it’s a smooth run on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new treadmill. The screen is really big. Running on the treadmill is really smooth. Great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Exceeds expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Treadmill is very sturdy. Incline/decline transitions smoothly. Screen is good quality. IFit works well. Bluetooth connectity to phone for streaming music.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best treadmill

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new tread mill it came only a few days after I ordered it ! It runs perfect it was everything I expected and more

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Great treadmill

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built and easy to use. User interface is easy to program and set up workouts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well, not using the iFit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We purchased this machine knowing we would not be using the iFit. We mainly wanted something that we could use during the winter months after our last treadmills motor finally went out. Only complaint so far is that the screen does not seem to turn off. There is a master switch on the base, but otherwise the screen stays on continuously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ProForm - Pro 5000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the ProForm - Pro 5000 Treadmill as a Black Friday deal! Great treadmill for the money!!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Luv it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Luv the fact they have people you can follow along with at different locations. Great so far!

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what i was looking for. It is large, sturdy and rather easy to figure out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A pain to set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this myself and although it recommends 2 people, 1 person can do this but it will take longer. Putting this machine together took a week due to one of the screws that came predrilled in to one of the arms refused to come out. I reached out to customer service and they sent me another bar that worked which took 3 days. One of the cup holders did not align properly with the screw holes so I had to stretch it to make it fit. I mounted the monitor onto the base and it was not aligning properly several times but I made it work. I received incorrect screws to screw into the arm bars so I had to use screws for another step. Lastly, you have to screw 5 screws under the arm bar which on my unit 3 of the 5 holes are too small for the given screws to fit. This was an absolute pain to set up due to quality control.

    No, I would not recommend this to a friend
    • Brand response from Icon Fitness Product Expert
      Posted .

      Chinatown

      Hi there! We’re glad you successfully got this treadmill put together even through all the hiccups. We’re sorry the screws did not fit as intended and that you needed to ask for a replacement part, which delayed your assembly.

      The alignment is much easier to obtain correctly when assembly is performed by two people. Were you able to use the free app called BILT to assemble your treadmill? The 3D steps help a lot.

      If you ever have further concerns about your equipment, please feel free to contact us directly at [email protected]. We are rooting for you to accomplish your fitness goals and are honored our equipment can be a part of that.

      Thanks -ProForm

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    2nd Pro-form treadmill owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up! Love the big screen and Bluetooth capabilities. Smooth walk, jog. Run.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Susie

      We're glad to hear this treadmill was easy to set up and that you have been enjoying walking, jogging, and running on this machine.

      Let us know if you need anything by emailing us at [email protected].

      Thanks - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This treadmill has given me so many issues and neither ProForm themselves nor Best Buy gave me ANY assistance with the exception of advising me to call each other... I do not recommend this treadmill or this distributor.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Incline

    Rated 5 out of 5 stars

    Nice treadmill

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, have only used it a few times, but love the incline / decline feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with the price. I'm satisfied because there's not much sound

    I would recommend this to a friend
  • Pros mentioned:
    Sturdiness

    Rated 5 out of 5 stars

    Seems durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great treadmill I’m glad I got the higher end model. less issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battitude

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only been 6 weeks but seems to be all it says it is. Screen never goes off though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It gets the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good machine. Does slip sometimes and if you’re bigger the belt slips more on an incline position. It runs on An android system but iFIT has it locked so you can’t use YouTube or anything but iFIT. At the end of the day it gets the job done.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      WRizzo

      Thank you for your feedback on our ProForm Pro 5000 Treadmill. We are glad that overall you find it to be a good machine, but we are sorry that you are noticing slipping while using it. We’ll be happy to look into this for you and make sure your machine is working properly. Feel free to reach out to us at [email protected] or by calling (833) 680-4348.

      Thanks! - ProForm - Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Love this treadmill!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing treadmill for the price. I compared many brands and models and this one fit all my needs. I love the large screen and easy to use functions. It feels like a heavy duty gym treadmill but less bulky. It is big so definitely look at the measurements and the space you plan to put it in. The iFit program makes this so interactive and exciting to use.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      RainyMI

      We’re glad this treadmill fits all your needs with its large screen and multifunctions, and are happy you enjoy the interactive iFIT workouts.

      Let us know if you ever have questions for us at [email protected].

      Thanks - ProForm IconHealthandFitness

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome treadmill

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing treadmill, especially when you use the ifit membership with it!

    I would recommend this to a friend
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