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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 123 reviews

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80%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the pain relief provided by the Pain Relief Starter Kit, describing it as a way to alleviate pain without the use of medication. The ease of use and user-friendly phone app are also praised. However, some customers have expressed concerns about the ineffectiveness of the product and the short lifespan of the electrodes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 123 reviews
  • Cons mentioned:
    Electrode life

    Rated 5 out of 5 stars

    Painless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent wish the electrodes would last for a month and not 14 days

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief
    Cons mentioned:
    Electrode life

    Rated 5 out of 5 stars

    This actually WORKED (for me)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have some pretty serious chronic pain issues and pain is just a part of life that I have learned to accept. That being said, I do try to learn about new pain relief options that don't involve big pharma. The Quell system worked for me. I understand that others will not have the same success as I had, but I was pleasantly surprised. I read up on the theory in how it works, and it is solid science (I studied and have a degree in neurobiology). People are correct in that the electrodes are expensive and you have to replace them too often. If you take care of them and clean them after wear, they WILL LAST much longer than the two weeks that is suggested per electrode. I was able to extend the life of mine to six weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Relief of pain but fragile and expensive bands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The band was easy to apply and did relieve pain and was surprisingly effective for restless leg syndrome. Removing the band was more difficult than anticipated and the conductive pads were never as effective afterwards. They seemed to degrade rather quickly and are quite expensive.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      Each individual Quell electrode is designed to last approximately 2 weeks for a typical user, although that time may vary depending on frequency and intensity of use. Please don’t hesitate to contact our Boston-based Customer Care team for recommendations on how to get more out of your electrodes or to find out whether Sport electrodes may be a better option for you. You will find Electrode Care Tips in the Support section of our website. Please note that electrodes are safe to use as long as therapy feels comfortable and you're not seeing an orange light on the device. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Easy to use and works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a torn patella tendon and arthritis setting in, this thing helped a ton. I hate needles and I’m tired of taking pain meds on a routine basis... then I found this and it proved to take most of the pain away at a medium setting. The only part I don’t like is having two pads lasting only one month. The gel can slide off the electrode and give a minor shock to the skin but you can take the device off and carefully adjust the gel. But by the end of one week the gel is so dispersed that they almost touch eachother. I’ll try the sport pads next to see what additional comfort they provide.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so glad to hear that Quell is working for you! Please don’t hesitate to contact our Boston-based Customer Care team for recommendations on how to get more out of your electrodes or to find out whether Sport electrodes may be a better option for you. You will find Electrode Care Tips at www.quellrelief.com/quell-user. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    beginning to finally see less Osteo Arthritis Pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying Quell for almost two months, with a short interruption while on an overseas vacation, I am seeing a definite improvement in my pain. I have Osteo Arthritis in almost every joint area including my feet. The pain seems to have lessened quite a bit. I still cannot go without Ibuprufen, but I am pleased to have less pain now.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're happy to hear that you've found relief with Quell! For people who have suffered from chronic pain for a long time, it can take several weeks to experience relief. We are glad that you were able to use Quell for enough time to see the benefits. If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Quell helped relieve my backpain!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried this product for over a month and decided to keep it. I have backpain and playing golf made it worse. With the help of Quell, together with a few Advil, I can play a round of golf without too much pain. It doesn't cure my backpain due to Arthritis, but it helps reduce the pain by releasing pain blockers in the nerve system.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so glad to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had back and hip issues from being on my feet a lot. Age doesn't help either. Quell has reduced my pain to nearly zero. Feel much better and my mobility is back to full speed.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so glad to hear that Quell is working for your back and hip pain! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance. Quell

  • Rated 4 out of 5 stars

    Good Pain Relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this device is really good to help with my pain. I also use other pain management techniques and this is another tool that i use for my condition. i can control the intensity of the device based on the level of pain i am experiencing in a particular day. I do this using the ap included with the device. it helps me enough that i would recommend it to anyone with pain conditions such as fibromyalgia .once again, this is a tool, not a remedy.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so glad to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    This device works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a real miracle it seems. It took a few days to realize how well it worked. Then, for a few hours, I took it off to,charge it and forgot to put it back on. I was in so much pain, i realised the Quell wasn't on my leg. That night I put it back on and knew the device is for real.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so happy to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great pain management system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suffering from chronic neuropathy, I researched different methods of pain relief and found that the Quell system was an excellent system that I can wear 24 hours a day. I went to the 9 level down to a 4 pain level and I can sleep at night now. There is an app for your phone that I found Works excellent. I highly recommend the system

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    definitley reduces pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suffering from back pain for years this device makes the pain go from a 4 to a 2 , It allows me not to have to take opioids,

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      Thank you for your feedback! We are happy to hear that Quell has provided you with relief. If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance. Quell

  • Cons mentioned:
    Cost

    Rated 4 out of 5 stars

    I don't have chronic pain but works for headaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot claim this product works for chronic pain but for my minor aches and headaches it seems to have done the trick. For that reason alone I couldn't recommend it to a friend for my issues an asprin would work fine so the cost couldn't be justified

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Pain relief

    Rated 4 out of 5 stars

    Pain relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item for my father who suffers from joint and back pain. We had experience with this device, since my wife uses it to alleviate some arthritis pain in her hands. It works and the pain relief starts almost immediately. Read the instructions to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Outstanding Pain Management Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wearing the Quell device for over a month and I saw immediate results when I started using it. I suffer from Osteoarthritis in both knees, right hip and back, which I was taking up 30MG of Vicodin a day to manage my pain. With this device I'm no longer dependent on the pain medication, and have cut my usage from the 30MG down to maybe 5MG once in a great while. The device is fairly easy to use and I have installed the app for the management of the device, which I found easy to use. The Device is great if you are in constant pain and would like to take your life back from the pain medication.

    I would recommend this to a friend
  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    It's working as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband who has chronic pain and it's working. His overall pain level has dropped from a 7 to a 4 and his acute pain has dropped from a 9 to a 5. That's manageable. I have already recommended this device to several friends who have different causes for chronic pain.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We are extremely happy to hear that Quell has helped with your husband's chronic pain! If at any point you or your husband have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Thank you for recommending Quell to your friends! Quell

  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great pain relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had such great pain relief. I have fibromyalgia and the Quell has relieved most of my pain

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so glad to hear that Quell is working for you! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Give This Device Time...It Is Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great device as it has reduced my pain a lot. Initially, I was skeptical, but with Best Buy's return policy and Quell's return policy, I figure it was worth the Gamble. Let's just say, that 4 weeks of consistent use I am glad I have purchased the device. Am I pain-free? No, but I feel much better, and both my physical therapist and doctor agrees it was a good purchase. My only complaint is the electrodes, which will wear out, but that is to be expected when working on our bodies.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      Each individual Quell electrode is designed to last approximately 2 weeks for a typical user, although that time may vary depending on frequency and intensity of use. Please don’t hesitate to contact our Boston-based Customer Care team for recommendations on how to get more out of your electrodes or to find out whether Sport electrodes may be a better option for you. You will find Electrode Care Tips in the Support section of our website. Please note that electrodes are safe to use as long as therapy feels comfortable and you're not seeing an orange light on the device. Quell

  • Pros mentioned:
    Pain relief

    Rated 5 out of 5 stars

    Great pain relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have pain in my right foot due to a fall that shattered my heel. For 6 years I have been in constant pain reaching above the pain scale at times. My pain in minimized but not gone. It is at least a big relief.

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're so glad to hear that you have found some relief with Quell! If at any point you have questions about Quell, please call our Boston-based Customer Care team (800-204-6577) for assistance, as they are often able to give tips to help maximize your relief. Quell

  • Pros mentioned:
    Pain relief

    Rated 4 out of 5 stars

    Great for chronic pain relief.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of skeptical feelings I decided to give it a try and was happy I did so. I had knee surgery and the pain at times was really bad. Used as directed I was amazed that it actually worked and had asked my doctor about it and to my surprise he had not only heard of it he had done research on it and said he liked it because the treatment from it was scientific and you did not have to take any medications that have bad side effects over any long period of time. I.E. Pain Pills. I was taking Aleve and no longer take them since I purchased the Quell.

    I would recommend this to a friend
  • Cons mentioned:
    Ineffective

    Rated 3 out of 5 stars

    Not better than tens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried quell for two weeks. Didn't notice any significant difference between this and the tens. Probably works better for other needs but not worth the price at this time

    I would recommend this to a friend
    • Brand response from NeuroMetrix
      Posted .

      We're sorry to hear that you were not experiencing relief with Quell. Some people experience relief relatively quickly, but it can take several weeks for people who have suffered from chronic pain for a long time to experience relief. We recommend new users wear Quell for a minimum of 6 hours/day (up to 24/7) for 30 days and run therapy at a strong, but comfortable intensity for several weeks before determining whether the technology offers them benefits. We offer a 60 day money back guarantee so that you can try Quell for the recommended 30 days risk free. Quell

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