Customer Ratings & Reviews

TL;DR - constant disconnects from PC, audio crackles and freezes PC while it stutters, no fix in sight from Razer forums, waste of $180msrp. Best Buy lovingly has informed me that I paid $195 for this headset back in December 2024 as I was checking its listing for the issues I'm having recently. So let's do a recap of the last 13 months with this headset. I've been having constant headset issues since my (now discontinued) HyperX blue Cloud headset broke down from external wear and tear after 3-4 years of every day wear. I tried a variety of headsets, until I thought paying Razer some big bucks would resolve my headset hopping and I'd get some peace of mind finally. This headset has been a constant pain. From frequent audio crackling, freezing to my PC while it crackles, and now recently it disconnects *at least* 5 times per every 30 minutes. Like full on loses connection to my PC and stops all audio. Google searching lead me to find out this was a common problem with the Razer Kraken line currently. All fixes on the forum did nothing. To rub salt in the wound, after attempting the fix that most said worked for them, my headset disconnected twice in the span of 2 minutes. I'm currently looking to move away from Razer, a design I do not take lightly as I've been a strong supporter of them for many years. However, over time other companies have done better. This Kraken is one of the last few pieces of Razer I have in my setup, and will be replaced imminently. Do not buy. Not worth the msrp value of $180 when it can't even stay connected for a consecutive hour. Look elsewhere. It even disconnected my audio four times while I finished typing this.

Comfortable ear cushions, mic is very clear. Great speakers

I had purchased the same headset from Amazon and was very displeased with because it did on work as said in the advertisement and they would not take it back,(long story) and even when I contacted Razer about the way it was working, they said that in order for me to have them look at it, I would have to send them the headset at my own expense plus pay them the same price when I bought it. (long story) so that's why I bought these at Best Buy and do not have a problem with this wonderful produce.

The sound is quality is good and Bluetooth set up was easy. Battery life is fantastic.

Love the head set only problem i jabe is when charging it makes it hard to re connect to discord or volume on my computer

Soft padding around the ears, extremely easy to use. even figured out that the microphone doesn't need to be extended to be used. I will say that i wished the RGB ability came through when wired in, instead of just when Bluetooth connected but that's just a minor thing.

My son loved them he said they have a comfortable fit.

These headset are amazing. Primarily purchased them for the RGB but the sounds is really good. Razer interface makes all their products worth it.

Great sound quality but the frame itself is is flimsy over time.

Great headset... It's super light weight... Dont bother with the mic Great distance w/ the 2.4ghz adapter **Heads Up** This does not work w/ the Razer Dongle Utility so you can't combine it w/ the hyperspeed dongle that ties in the rest of your razer peripherals

Works well and has many customizations. Easily starts working with multiple devices without setup. Mic is easily concealable but is clear when recording or in voice chat.

The sound quality on these headphones is excellent, and they’re comfortable enough for regular use. However, the plastic build isn’t very durable, and heavy use could eventually lead to an ear cup breaking.

Very good headset but mic not that good and not having haptics feedback just doesn’t work $180 bucks. Game/chat balance is not easy to use once you have to hold the button for a few seconds to switch the volume scroller. Audio is similar than black shark v2 which has a very good mic for just $89 right now on sale.

Sound quality is really good, only bad part is that in some games that use voice chat, the mic can sometimes echo. Depending on the volume.

I bought these as a gift for my nephew to use on multiple gaming platforms/consoles. User friendly and the sound quality and options to adjust the settings to maximize the available sound options is well worth the price!

Super clean headset. My favorite for the pc. Very comfortable and lightweight.

Only thing is i wish i researched. You cant change the software or turn off the colors without a pc. Otherwise amazing headset, love it.

These are perfect if you work or game with your significant other or friends. They are noise-canceling, so there isn't any overlapping noise. Comfortable and lightweight. I'm very happy that I went with the Kraken.

Sounds crystal clear fits amazing no sliding or moving around soft around the ears

This is one of if not the best wireless headset I have ever used. if comfortable and its very well done