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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2176 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 2,176 reviews
  • Rated 5 out of 5 stars

    Great fitting although not correct dashboard kit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the dashboard kit issued didnt fit the year and model i was instructed where i could get it and once i had it the installation was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dash Cam Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work ethic and quality personnel. Proud to recommend Geek Squad installs.GS installed my dad and backup cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service - Highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the technicians did a fantastic job! Everything looks factory!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous and friendly plus competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you to Matt at Sterling VA!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is long overdue. In June 2022 I had a pioneer double din display unit with microphone, steering wheel controls and backup camera installed at the Best Buy in Sterling, VA on my son's old Honda 2000 by a smart and kind technician named Matt. I don't know if Matt is still there, but I want to have him recognized for the excellent service he provided me. Matt said since it was very hot outside and stores weren't open yet, that I could stay in the car bay. He provided me a chair to sit. I watched Matt work non-stop during the entire two hours of the scheduled installation service to get all 3 purchased items installed. He said usually they reserve 2 slots for all 3 items. I was very impressed with all of Matt's professional skills. Especially fishing the wires for the backup camera and the microphone installation. I really hope that customers realize that these technicians don't make nearly what they deserve with the highly technical skills and knowledge required to do these types of installations. Best buy is lucky to have a very highly skilled technician like Matt in their geek squad unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation and best price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation folks are always polite, professional and super nice. Got the backup camera installwd on my husbands truck and he loves it. Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer saved Best Buy from losing my business!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an entire radio, and installations the day after Christmas. I was clear multiple times that the back up camera would need to be installed. I had to wait for the faceplate to deliver, so I had to wait until mid January for installation. I was the initially the only person signed up for installation at the Sarasota University Town Center facility. I showed up before 10am. He opened the door on time. He brought up my account and went to look at my car. He came back in and said that he would not be able to install my back up camera that day. He recommended that I book time for the entire install, which would require waiting another 2 weeks. He said I could get the radio installed, but it would be incomplete because not enough time was booked and other customers could not be kept waiting. I asked to speak to the manager and nothing changed. 25 minutes was wasted standing around discussing it. In order to get the installation done sooner, I set the install up with Best Buy in Sarasota on Tamiami Trail. I was furious with Best Buy. My installation should have been done completely that day. I should not have been punished for Best Buy's incompetence in process. If a customer is clear on what will be needed then this is what should be scheduled. If it takes less time, then it takes less time. I almost canceled the installation completely, considered returning the radio, and all the parts, and moving everything to a local company. If I had to wait for the 2 weeks that Sarasota University Town Center would have taken, I would have canceled. Instead I drove further out of my way the following Saturday. I gave up another Saturday. And it was worth my time. Sergio at the Sarasota Tamiami Trail facility treated me like a valued customer. He made all the difference. He stayed late to finish my job, still ran into issues with the back up camera. He sold me a new camera at a discount and set up the additional installation. He spent time, taking me through the use of the new radio. I had to come back to have the back up camera completed, but because he treated me well, I didn't mind. He treated me with respect unlike the installer and manager at the University Town Center facility. Best Buy has to learn how to sell their installation services correctly. The customer needs to be treated with respect and our time should not be wasted. I've been too good a customer of Best Buy to be treated the way I was. Sergio is the man who saved my business for Best Buy. I will no longer go to the University Town Center facility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Car Stereo Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was installed perfectly and in working order!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean install, back up camera has a clear picture, happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good install no issues. Camera works great. Checked the wiring and it looks good at the too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team was knowledgeable and easy to work with. They had to correct some of the parts that the sales person sold me but I was fortunate and they had the parts in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very helpful and extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car stereo amp and speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dylan was amazing . He did a great job will definitely will be back or recommend .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought in 89 Camaro & the tech guys were very helpful. We were missing a mount for camera and they helped us find it and rescheduled us . Very friendly and helpful service .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Installed quick. We are enjoying our new stereo and back up camera. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    back up camera instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noah did a great job. Very professional. I would recomend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best installation crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and its very secure on the back bumper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Auto tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, knowledgeable techs. They got it done right the first time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty chill.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back up camera installed. Quick and easy. They didn't adjust the camera so that it doesn't shoot into the sky, but i understand it would take bending the product, and they dont wanna damage it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was friendly and knowledgeable. After installation, took time to walk through how to use the CarPlay device

    I would recommend this to a friend
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