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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2163 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,163 reviews
  • Rated 5 out of 5 stars

    Quick, clean installation of backup camera!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a backup camera on Amazon, but didn't know how to install it without having wires hanging all over the car. The Geek Squad did a great job in under an hour for $130 plus tax. Thank you, Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was more than pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, knowledgeable and courteous staff. They helped me to find and order the right product that works best for my daughter’s car.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience, the technician was able to c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience, the technician was able to complete the installation very quickly and it looks very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Backup camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech team installed the camera at the same time as my new radio. Like the lines showing where you are going. Good image in the dark as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good backup camera pretty clear a little big but nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an amazing job, the stereo is working great and sound quality has definitely improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Landon did a great job installing my stereo! He was quick and very informative. I’ll be going back for all my installation needs!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    First Backup Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’m Very happy with this camera. The picture is very clear. It adjustable for better viewing for your preference.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job. He made cabling nice and neat.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expected Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a backup camera installed at Mueller location. Realized after the install, that the installer failed to re-install 4 screws that hold the dash together underneath the radio head unit. I've had several installations done by Best Buy in the past and they have done a good job. Not so much on this one. At least the camera does work. I was able to find replacement screws and put the dash back together properly myself.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Improper installation caused interior water leak!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The genius geek squad failed to route the back up cam wiring through the weather proof wire insulator in the back hatch of my suburban... instead they were lazy and ran it in bewtween the seale, causing a gap for rain water to enter the car. As a result my rear carpet, speaker and cargo area are soaked and smell musty. I love paying someone to do a job that requires me to fix their carless mistakes on my own time. My vehicle is now damaged due to their lazyness. As a result

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Camera works good, but HORRIBLE initial install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera works better than my factory original factory camera (10 year old vehicle) but the installation was VERY shoddy. Took pictures and video of the install work. Went back to Best Buy and it was finally installed as it should have been originally but I am still after 1 1/2 months trying to get reimbursed for a service bill at the dealership for my ABS light coming on due to wiring behind the radio.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Installation Clowns

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to wait 2 weeks for them to finish the job. They aren’t mechanics they are Bozo Clowns with their finger up each other’s back doors.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scattered my car prints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order car dam and installed in bestbuy today. When I come back home I find my car back hood print Was scattered.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad ROCKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a radio and backup camera installed. I came for my appointment and it was actually scheduled for the following weekend. Instead of turning me away, they actually took my car and went on with the service! The service was A1, everything was installed beautifully amd they made sure I knew how to work everytjing prior to me leaving. I even got a followup call to ensure that everything was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great. Sales agents horrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who did the installation of my auto camera was terrific. Hexwas neat, and did a great job. I would however have to say that I was not at all pleased with your overall store communication. I tried for several days to get information and was referred to agents I could not understand. They sent my order to another state and when it finally came to my store, the product was wrong. It had to. E reordered and it took 2 more weeks to get correct camera and installation. Bring back old way. Go to store, purchase on site at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pat and his crew did a great job with the installation and they were excellent in explaining the features of the items I purchased. They exhibited a great amount of patience and knowledge answering my questions. Kudos to the whole crews

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Backup camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, your technician installed my radio as planned, great!! In addition to my backup camera your website recommended that I should purchase a particular backup with my vehicle. Was not compatible upon installation so I had to order the backup camera that ur technician recommended. Ordered the new camera but had to wait 2 months to have it installed.. it would’ve been nice to have me adjusted or had an earlier install date as a courtesy…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a VW Beetle Convertible and it was difficult to see behind me when I was backing up. The camera resolved the issue. I was concerned that the installation might look "tacky" but it did not. The installer seemed to very knowledgeable and friendly. It works like is supposed to work and I am very satisfied with the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tim from geek squad installed our car stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tim from the auto installation dept of the Westminster store was awesome all the way through. Walked us through the process and the cost breakdown as well as parts needed and expertly set everything up with parts and the appointment.

    I would recommend this to a friend
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