Customer Ratings & Reviews

The agents, installed my front and dash cam. They also showed me how to use it before leaving, and asked me if i had any other questions about it so that they can help.

The installation was unsuccessful and caused my interior to come loose!

So my brother bought me a set from Amazon for Christmas for a backup camera with rearview mirror monitor to have installed aftermarket in my 2013 Kia Forte. I wasted no time in scheduling an appointment with the local Best Buy Geek Squad to have this installed over the weekend. They said to allow anywhere from 2-4 hours to have this ready (it was done WAY ahead of schedule). The Geed Squad technician was so knowledgeable and so efficient. The installation was perfect and the end result looked like there was no aftermarket work done whatsoever. I tried out my new tech and instantly upon shifting into reverse, the rearview monitor would engage the backup camera and show the digital display with the tri-colored parking lines. AMAZING work! And Geed Squad will stand behing their installation should anything go wrong. Highly recommend this service. I actually intend to utilize them again in the very near future for my mother's car.

My tech was awesome. Very knowledgeable and cared about my vehicle and install.

I wanna win cuz you guys are some awesome and I’m so awesome!

Subwoofer, front and rear dash camera and radar detector Installation was great with no wires showing and everything works perfect

Evan was awesome. He’s a keeper for sure. He had the best conversations and got my items installed quickly and very professionally. Everything works great and is perfect. He has a real passion for what he does.

My backup works great. However, it took (double the advertised time to install) almost four hours to install. There seem to be problems with finding a source of power for the camera. The biggest problem had to do with the technician not concentrating on getting my install completed. He kept walking away from the project. Wasted too much time while doing the job. But, it works as advertised. The technician needs to stay on task and finish the job more quickly.

Outstanding rearview mirror and backup camera installation! The team was punctual, professional, and demonstrated exceptional expertise. The seamless integration, meticulous wiring, and thorough calibration showcased their commitment to quality. Clear communication and a friendly demeanor made the entire process a breeze. I highly recommend their top-notch service!

They did an excellent job installing my dash cams, you’d never know it was there and they did it very quickly!

I wanted to get an backup cam installed, my appointment was at 1 pm. Service took well over 5 hour to preform and when service was done the tech left my car with wires hanging out of the back and the cam DID NOT WORK!!!!! The ceiling to my Prius was missing Fastener Clips and the tech punch whole in the gasket to route wires, when it should have been routed though it. Needless to say I'M NOT HAPPY WITH THIS SERVICE. On the other hand, this experience has made me see how important it is to user REAL Professionals to work on your car.

They said about 1 1/2 to install, it was a little less, they did the work very professional and gave the car back very clean and ready to go

Agents were very professional and kind. Would highly recommend using them. Cleaned up their work, walked me through items, etc.

The technicians were professional, fast, friendly, asked about my needs with the installation. They completed the job, and actually worked past closing time to finish it thoroughly, clean and professionally. My sons' truck came out fantastic. Thank you

I purchased a dash cam and paid installation fee later I received a callback from them and she told me that they don’t have that item in stock they refund price of dash came but never refunded my installation fee I called them several times but no help I went to my bank they also sent them request but still nothing really I don’t recommend Pasadena location

I had a backup camera installed. The wiring was done completely wrong sadly enough. It goes from the trunk then down and thru the CENTER of my back seat area - I drive for Lyft and Uber and passenger can easily get their foot caught in it, pull it, and possibly break it. Because it was done that way, there all of A sudden wasn’t enough cable length to reach the mounting spot. I had to then schedule a second appointment because they didn’t have the extender cable in stock. Also tried to ring me up for a charging cable that was 30 dollars!!! They sold the same cable but from a different manufacturer for half that cost. They also did not wire the rear view trigger cable correctly. The backup lines don’t generate on the display when in reverse like it’s supposed to. I paid 150 bucks for this service and definitely did not receive 150 worth of service. Frustrating. But hey least the dude doing it was kinda cute.

Was charged for the wrong installation (price was double what it should have been). Got a refund for the difference but was told it could only be done in store so I had to make another trip back to the store.

When we bought our 2016 van it did not with back up camera. We had the dealer install the echomaster . They did a terrible job and it stopped working after A few months. The dealer paid for us to get new one I nstalled. Geek squad did an excellent job. Important to have good installation. Problem it was hard Getting an appointment . Took 3 weeks. Do it on line . They are very hard to reach by phone.

I put the back-up camera on my 2005 Dodge Dakota and works as advertised. The rear view mirror has a clear 4" inch screen that's clear and provides an excellent view of the area in back of the truck. The BEST BUY installer, Mike, is the best at what he does. If your going to have any install done at the Lake Geneva, WI store.......your in GREAT HANDS!!! Mike is professional and takes pride in his work.

Haven’t used the gift card for the geek squad service yet but the ability to buy the camera and pre pay installation is wonderful