Customer Ratings & Reviews

The entire delivery process, from online ordering/scheduling to completion, was seamless. I was able to schedule a date and time that worked well for me, the delivery team communicated their estimated delivery time and kept me updated until they arrived - on time! They were extremely professional and efficient from start to finish. They even helped remove the dreaded blue tape and in the process noticed a factory defect in one of the interior components. They advised me to contact customer service, and I was able to get a replacement part delivered to me at no cost and within a matter of days.

Love the fridge but had to get a replacement because the latch on the door in door option wasn’t latching so I wasn’t able to open the main fridge door. Then the next was perfect but it began making a high pitch noise so they preferred to replace it since I was still in the return window(I wasn’t excited to replace it again but I’d rather do that than have a fridge die) when they brought the replacement a couple of days ago, the latch on this one is also messed up but the delivery guy was able to just use the previous door on the new fridge and it worked fine. But this fridge is warm and isn’t cooling at all. It ruined $350 worth of meat/groceries. It randomly spits out water too so we have to have a towel down so it doesn’t ruin my flooring. The soonest I can get a replacement is in two weeks. Also both times the delivery guy installed the drawer backwards(it wasn’t hard for me to fix) the first time they delivered they gouged my flooring in the kitchen and scratched my walls. I was referred to their insurance company who reached out but then hasn’t responded to any of my calls or emails since then. The whole experience hasn’t been great but overall I do love the fridge. I love the door in door option if the latch works. The back is lit which is nice. We love the auto fill option and the fact that it measures in ounces the amount of water you are getting from dispenser. Freezer is spacious and the snack drawer is great. Hoping nothing else goes wrong.

had my old refrigerator for 15 yrs it was here when i move in house it was old and rusted out so i went online to find a new one looked and looked then i finally found a good deal on Bestbuy so i order it it came nice new lots of room ice and water so i got a 3yr warranty it sill looks good and iam still loving it thank u Best buy victor

Just the cheapest and most basic model, but after the last year and a half with our old beat down fridge, it is a godsend! I love it. The guys that delivered it were super quick, efficient and respectful. I flipped the way the doors swing after I took this picture. It took me a little over an hour to flip it, but now that I know what I’m doing it could probably be done in like 20/30 minutes.

Love this refrigerator. I replaced a 20y red old fridge and this is night and day. It is roomy, lighted amazingly inside and the tree-drawer freezer holds a huge amount of food. The installer was wonderful and careful and made sure everything was working properly before leaving. All in all a great experience and a good buy.

I recently purchased a new refrigerator with an ice maker and decided to have Best Buy install it for me. I was a little hesitant at first, but I'm so glad I did! The service was quick, easy, and professional. The installers arrived on time and were very friendly and knowledgeable. They took the time to explain the installation process to me and answer any questions I had. They also made sure to clean up after themselves when they were finished. The installation itself was quick and easy. The installers were able to get the refrigerator installed in my kitchen and connected to the existing water line in about an hour. They were very careful not to damage my cabinets or walls during the installation process. I'm very happy with the refrigerator install to current water line service through Best Buy. The service was quick, easy, and professional. I would definitely recommend this service to anyone who is looking to have a new refrigerator installed with an ice maker. **Pros:** * Quick and easy installation * Professional and knowledgeable installers * Clean up after themselves * Connect your refrigerator to an existing water line **Cons:** * The cost of the service may be prohibitive for some people. **Overall:** I'm very happy with the refrigerator install to current water line service through Best Buy. The service was quick, easy, and professional. I would definitely recommend this service to anyone who is looking to have a new refrigerator installed with an ice maker. Here are some additional details about the service: * The service is available for most refrigerators with ice makers. * The cost of the service varies depending on the refrigerator model and the location of the installation. * The service typically takes about an hour to complete. I hope this is helpful!

I've had this for about a month. Functionality is great, love the Water Station. The screen is the only disappointment. For a company like Samsung that makes a screen that is so limited is a shame. I cant download apps to automate the house, I cant drop in with Alexa, the screen at this point is good for one thing, watching Deal or no Deal. I have used it for recipes, I cant see whats in the fridge, only whats on my door shelves, and the AI is very limited, it sees what I am putting in and takimg out, but I feel like there is more potential. Hopefully Samsung updates it to make it more productive. Service wise, Steve Romano from Palm Beach is an appliance guru, and the guys who delivered and installed it were exceptional.

The first install team did a great job removing the old and bringing in the new refrigerator. Paid extra attention to ensure nothing in the home was damaged. Unfortunately, after taking out the old unit I noticed there was a dent on the front of the new one that was already there, but didn't make sense to bring the old one back in. They were very respectful took photos and filed the claim for me to get a replacement. Otherwise, the refrigerator looked great and was leveled vertically and horizontally. The second team that came to remove the dented refrigerator and bring in the new one also did a good job. They inspected the item to ensure no damage, and removed the doors to be extra careful nothing would get damaged, although I felt that wasn't necessary and was concerned about the doors being put on properly. They installed the doors but had some issues leveling the refrigerator, and used a power drill to adjust but the doors wound up high off the ground and looked forced making the refrigerator slanted and leaning towards the back wall. Was horizontally aligned but not vertically. They said it was my floor but my floor has always been even and the past refrigerators installed were even and never slanted. Also, the left door and handle are higher than the right door.

I recently used the 'Refrigerator Install to Existing or No Water' service, and the experience was nothing short of fantastic. The service, completed on November 1, 2023, was a perfect example of professionalism and efficiency. Prompt and Professional Service: The team arrived on time, which was a great start. Their professionalism was evident from the moment they stepped in. They were well-prepared, equipped with all the necessary tools, and ready to tackle the installation. Expert Installation: The installers demonstrated remarkable expertise in handling my new refrigerator. They carefully maneuvered it into place, ensuring no damage to my kitchen floors or the appliance itself. The connection to the existing water line was handled smoothly, and they made sure everything was functioning correctly. Attention to Detail: What really impressed me was their attention to detail. They took the time to level the fridge, test all the features, and even gave me a quick tutorial on how to use the new appliance. The area was left clean and tidy, with no trace of the installation process left behind. Customer-Centric Approach: Throughout the process, the team was courteous, answering all my questions and addressing any concerns I had. Their customer-first approach made the whole experience stress-free and enjoyable. Final Thoughts: I am thoroughly pleased with the service provided. The ease and convenience of having professionals install my refrigerator were well worth it. I would definitely use this service again and highly recommend it to anyone needing a hassle-free refrigerator installation.

Best refrigerator ever. Original one was not working that they brought out and Best Buy immediately brought out an equal product and has been working well ever since.

Everything was done in less than 10 minutes. Literally from the point they knocked on my door to when they drove away.

Gentlemen that brought my freezer were both efficient and polite. Carried down steep stairs with no problems.

The guys or company that BestBuy was able to use were immaculate! The attention to detail while hauling my new refrigerator in was excellent. They did it with such ease and grace that I was impressed. I even expressed it to them myself how seemless they made that look. Very nice and very professional gentlmen.

Our refrigerator was not delivered when expected or when it was scheduled. It was very unprofessional because no one even called to let us know they werent coming. It left us in a bind with no refrigerator for 5 days.

Technician is very knowledgeable. He explained features about the fridge we buy. Aligned the refrigerator door so both doors are evenly in same height. Sometimes one door is lower than the other.

Fridge delivered 2/22/25. Installer was very kind. My water line was not in yet, so the ice/water was not hooked up. I paid for the "water install kit" but was only given a hose. (Best Buy reimbursed me for the kit). The fridge was not balanced, so it wobbles. On 3/10/25 the freezer handle disconnected when my 6 year old grandson was looking for ice cream. I am required to contact Whirlpool to reattach the handle and balance the fridge since the purchase is less than 30 days.

Great install service fast and friendly thank you love the new refrigerator.

This is my third refrigerator in two years so hopefully the third time is the charm! So far so good. The first refrigerator was replaced fairly quickly as it was constantly running and very loud. The second refrigerator worked fine until last March when the compressor went out. I ended up losing all the food in my freezer and most of what was in my refrigerator. I thought Best Buy would replace the compressor but decided to just get me a new refrigerator though it took two months for the new one to be delivered. Fortunately, for everyone, I had a second refrigerator. The delivery went smoothly, and the two guys that delivered were very professional, and did a great job!

The installation was perfectly done. Very happy with Best Buy services. Their technician and installers are very professional and helpful. In fact I bought another fridge for our CA home.

Handled with care, everything was moved and installed with highest attention to detail