Customer Ratings & Reviews

Hi Yazan134.

Thank you for sharing your feedback with us.

With a Ring Protect Go subscription, certain recorded events, like motion alerts and the beginning of Traffic Stop recording, are automatically uploaded and stored in the cloud for up to 180 days. Ring does not store entire drive clips in the cloud. You can access video stored in the cloud from the Ring app — even if Car Cam has been stolen.

If your device is stolen, it is covered under the Ring Theft Protection policy, which can be found here: https://support.ring.com/hc/en-us/articles/115003475783-What-to-do-After-the-Theft-of-Your-Ring-Device.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hello DenDS, 

Car Cam is a security-focused device designed to quickly alert you to suspicious activity and start recording to help inform you of disturbances, break-ins, and more. We appreciate your input, and we are working on additional improvements to video quality that we'll release in upcoming over-the-air software updates.

Car Cam uses built-in sensors to detect a physical disturbance to your vehicle when it’s parked, such as an impact or break-in. It is not designed to detect someone passing by or just looking inside. When a physical disturbance is detected, the cameras will start to record, and you'll get a motion alert in the Ring App and can see what triggered it with Live View when your vehicle is connected to your home Wi-Fi or away from home with a Ring Protect Go subscription, which is sold separately.

You can also adjust motion detection sensitivity in the app to tailor it to a specific vehicle and its environment. Adjusting the sensitivity may increase or decrease the number of events Car Cam captures. For neighbors who are solely interested in detecting disturbances inside the cabin and wish to ignore external disturbances such as heavy traffic areas, we recommend enabling Interior Motion Verification. This feature monitors the inside of the cabin for activity when a disturbance is detected. If motion is verified, the cameras will begin recording and send a notification. For neighbors, such as yourself, who are interested in any disturbance to the vehicle, inside or outside, we recommend disabling Interior Motion Verification.

If any additional information is needed regarding your Ring Car Cam concern, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

Thank you,
Alexis with Ring

Hi Collin.

Thank you for sharing this feedback. Ring Car Cam is a dual-facing dashboard security camera with safety features designed for your car, whether you're parked or on the go. We are pleased to read that you are enjoying your new Ring Car Cam device!

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Car Cam device.

All the best,
Nicole from Ring.

Hi Anthony.

Thank you for sharing your feedback on the Ring Car Cam. We understand how important it is to have quality videos recorded by your Ring Car Cam and to easily access them. The Ring Car Cam was designed to record video locally and upload highlights to the cloud with a Ring Protect Go Plan. We are here today to provide you with education to assist you in finding the best solution for your concerns.

With Ring Car Cam, you may be able to see other license plates in some cases. The Ring Car Cam is a security-focused device designed to quickly alert you to event activity and start recording to let you know if there is a disturbance or break-in.

It sounds like there is some confusion about where your videos are being stored. Car Cam supports two methods to capture recorded events: local and cloud storage. All recorded events are stored locally within the Car Cam’s internal memory. A Ring Protect Go subscription enables Cloud Highlights, which is sold separately.

If you have a Ring Protect Go subscription:

• Cloud Highlights capture the beginning of motion and traffic stop events and immediately upload video to the cloud for immediate access. The remaining portion of a motion or traffic stop event is locally stored. As a result, individual Motion and Traffic Stop events in Event History and Timeline are made up of local and cloud events.

• Drive events automatically begin recording at the beginning of a drive and are always stored locally.

• Live View events are always uploaded to the cloud and can thus act as cloud highlights.

• Cloud highlights are stored in the cloud for up to 180 days.

Visit our support center for additional details: https://support.ring.com/hc/en-us/articles/4416525091092-Ring-Protect-Go-Subscription-for-Car-Cam.

Please reach out to us directly anytime so we may assist you further at [email protected]. We are happy to help!

All the best,
Nicole from Ring.

Hi Rodrick,

Thank you for your feedback on Ring Car Cam. This helps us improve our product experience.

Car Cam has a power management system which will turn itself off in advance of ever depleting the vehicle's battery. When your vehicle is parked, Ring Car Cam goes into a low-power monitoring mode. After a drive, Car Cam may turn off once it detects a certain vehicle battery level in order to ensure you’re able to start your vehicle. The device will turn back on once the vehicle is started. To control how long Car Cam stays active between drives, you can change the Vehicle Battery Usage setting in the Ring app. This setting allows you to determine how soon Car Cam shuts off based on your driving behavior, battery age, and the environment. Ring does not recommend you use Car Cam if your vehicle's battery is past its service life.

Here are a few battery life tips:
• Vehicles need to be driven at highway speeds now and then to keep the battery charged.
• If Car Cam turns off too quickly, raise its Vehicle Battery Usage setting.
• If the vehicle won’t be used for a while, unplug accessories like Car Cam to protect its battery.

We appreciate your input, and we are working on additional improvements to video quality that we'll release in upcoming over-the-air software updates.

Please reach out to us directly anytime, so we may assist you further at [email protected]. We are happy to help.

Thank you,
Alexis with Ring

Hi Nome,

Thank you for your feedback on Ring Car Cam. This helps us improve our product experience.

Car Cam is a security-focused device designed to quickly alert you to event activity and start recording to let you know if there is a disturbance or break-in.

We appreciate your input, and we are working on additional improvements to video quality that we'll release in upcoming over-the-air software updates.

Please reach out to us directly anytime, so we may assist you further at [email protected]. We are happy to help.

Thank you,
Alexis with Ring

Hi DerrickM.

Thank you for sharing your experience with us. With a Ring Protect Go plan, you should be able to use the Ring app to see where your car is on a map when away from home. Please reach out to us directly at [email protected] today so that we may discuss your experience in more detail. We are happy to help.

All the best,
Nicole from Ring.

Hi JohnG.

Thank you for sharing your feedback with us.

With Ring Car Cam, you may be able to see other license plates in some cases. Car Cam is a security-focused device designed to quickly alert you to event activity and start recording to let you know if there is a disturbance or break-in.

Ring Car Cam is designed to always be powered on. It doesn't have a built-in battery but safely draws power from the car’s battery through the OBD-II port. Car Cam has a power management system that will turn itself off in advance of depleting the vehicle's battery. If Car Cam detects a certain low vehicle battery level, it will shut itself off when driving is complete, and you will receive a notification in the Ring app for additional vehicle battery help. Car Cam will power back up once your car turns on again and its battery is sufficiently recharged.

Car Cam uses built-in sensors to detect a physical disturbance to your vehicle when it’s parked, such as an impact or break-in. It is not designed to detect someone passing by or just looking inside. When a physical disturbance is detected, the cameras will start to record, and you'll get a motion alert from the Ring App where you can watch what is happening live when your device is connected to your home wifi or LTE through the optional Ring Protect Go subscription.

You can customize motion sensitivity in the Ring app to fit your vehicle and its environment. Adjusting the sensitivity may increase or decrease the number of events that Car Cam captures.

We are currently evaluating LTE usage for Car Cam, and there are no charges for going over 2GB at this time. We will communicate in advance of any overage charges being introduced, and you can opt-in to overages for your device before you are charged.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today.

All the best,
Nicole from Ring.

Hello JaimesS,

Thank you for taking a moment to leave your review of the Ring Car Cam. At Ring, we believe that stronger communities are the key to safer neighborhoods. We are constantly innovating on behalf of our customers and their feedback to develop products that best meet their home and security needs, and provide them with as much choice as possible.

We invite you to reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance.

Thank you,
Alexis with Ring

Hello Willy,

We understand the need to have your Car Cam record and produce clear videos so that you can monitor the security in your vehicle. The features of the device are designed to alert you to suspicious activity and start recording to help inform you of disturbances, break-ins, and more. We are confident that we can assist you with your concern today.

Please find below the instructions for downloading the high-quality video clip, in the event that you need to do so. Video download and sharing is an added feature available through the optional Ring Protect Go subscription. Currently, you can only download 20-second segments of a drive event, which are locally stored on Car Cam. Here’s how to select a specific segment to download:
1. Open the desired drive event (or select it on your Event Timeline).
2. Select the start location of the clip.
3. Click More (...) » Download » Agree & Continue » Wait for the video to process.

Your video will be processed, and the Ring app will notify you when the clip is ready for download. The video clips are defaulted to show the interior-facing camera view upon opening. To change the view to the forward-facing camera, click the camera icon at the top right of the screen while playing the clip.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Car Cam video quality concern.

Thank you,
Alexis with Ring