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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1133 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the Wired Doorbell Plus Smart Wi-Fi Video Doorbell's excellent video quality, ease of use, and straightforward installation. Many appreciate its security features and responsive motion detection, while some found the price reasonable. However, concerns were raised regarding the product's long-term reliability and the lack of a battery. A necessary subscription for extended video recording capabilities was also a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,133 reviews
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Great product and great value.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I got the ring doorbell! Already looking at expanding to the home security kit. The image is crystal clear and I appreciate being able to see in color at night or day. I also appreciate being able to tweak my motion detector settings and now have it just right. Also, I love having the hard wired and never having to worry about battery life. 5/5 would recommend. Get yours now while they're on sale during the holidays.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    GREAT DOORBELL!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Ring Doorbell purchase. I wanted to add some security to my home, so I figured I’d try the Ring Wired Doorbell Pro. It adds a great sense of relief that I can monitor what is going on around my home when I’m away. I can adjust the fields so I’m not bothered when a car drives by, but I get a notification every time someone steps a foot anywhere in my front yard. I set another field that will detect when a package is left, and I have it set so that when someone presses the doorbell that it calls me. I LOVE THE RING DOORBELL PRO!!!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Take Great Video

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this for almost a year now....notification is great...picture is great. Night Vision is great, but it is in Black and White. If you want night pictures in Color, use an LED Light Bulb Daylight....not the Bright White and Neutral White. Use LED Light Bulb Daylight. Check out the pictures ...you can see the difference of one without a light .... takes Black and White Picture and one with LED Light Bulb Daylight. If only our neighbor left their lights ON and used a Daylight LED Light Bulb.....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Video quality

    Rated 5 out of 5 stars

    Ring Doorbell Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Clear video. It doesn’t work with our 40 year old indoor Westminster chimes so we will have to switch that out with something newer. It does chime on our phones.

    I would recommend this to a friend
  • Pros mentioned:
    Security, Video quality

    Rated 5 out of 5 stars

    Safe Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I feel a lot safer. I did not have much security now I can see what’s going on outside without opening my door. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME RING SYSTEM ‼️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the Ring System. It truly is an amazing product and both I and my husband are able to have access from our phone at all times !! Recommend this product to everyone !!!

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Video quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally love my new ring doorbell with camera. The video is very clear and the the motion detection works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Ding dong

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace existing ring door bell. Worked like a charm. Kind of pricey though.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Wonderful Ring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ring doorbell is great. It was easy to install and set up. We tweaked the settings and it was all set. The Ring doorbell gives us an extra layer of comfort as it surveys our front door.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Door Bell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and clear camera! I really like the notification.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Extra Eye

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. It has two way talk, night sight, and is easy to set up. There is a slight delay in picking up initial movement.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi BelindaJK.

      We appreciate you taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Wired Doorbell Plus! At Ring, every device and service we make is designed to help give Neighbors peace of mind inside, protection outside, and a connection to what’s happening in the neighborhood.

      Delays are often related to wifi connection or mobile device variables. A delay of under six seconds is expected due to signal fluctuation. You can also adjust the motion settings in the Ring app. It is important to ensure that you have the proper motion settings in place for your environment. This camera uses adjustable motion detection and runs on passive infrared sensors. The system identifies visitors via a moving heat signature and sends a notification to your smart device when one is detected. You can adjust three preset motion zones and their distances under the "Motion Settings" tab on the device's page in the Ring app. Additionally, you can choose how often the camera checks for movement in those predefined zones via the "Motion Frequency" setting. If you find that your camera is missing some motions, please set the motion frequency to "Frequently."

      Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. We invite you to reach out at if any additional information is needed regarding your Ring device.

      Thank you,
      Melissa from Ring. Ring

  • Rated 4 out of 5 stars

    It’s ok but quality of images is grainy 20ft out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had to replace my previous one after 12 years. Works good. Only complaint I have is the quality of the image from the front door to the mailbox. Approx 40 ft. Very grainy and not great quality to even make out clear facial recognition. Seems my other one was better quality and I believe it was the exact same model. Don’t understand why it’s less quality. Now I’m wishing I would have gotten the next model up.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi Bwatts.

      Thank you for taking the time to share your Ring experience with us and other consumers. We believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

      Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may experience with Ring doorbells and cameras. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

      Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

      We have listed some possible outcomes from this test here:

      1. The footage is crisp and clear.

      If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

      2. The footage is heavily pixelated.

      If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our community today!

      Thank you,
      Melissa from Ring. Ring

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Door bell rings pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awesome well recommended,pictures quality is awesome motion sensor is great, I love everything about this doorbell ring pro

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was quick and easy to set up, and it works well for what i need.

    I would recommend this to a friend
  • Cons mentioned:
    Wi-fi connectivity

    Rated 3 out of 5 stars

    Seems to not work well during summer.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for almost a year and worked well at first. But during the summer it kept disconnecting. And would say that its not receiving power. And now during the fall and its much cooler its working perfectly again. Maybe it gets too hot im not sure.

    No, I would not recommend this to a friend
    • Brand response from Ring
      Posted .

      Hi there, I'm glad to hear that your Video Doorbell Pro is working well again. It's possible that extreme heat could have negatively impacted the performance of your Doorbell Pro, particularly if your Doorbell is receiving a lot of direct sunlight throughout the day. The operating temperature range for the Doorbell Pro is -5°F to 120°F (-20.5°C to 48.5°C). If you have any other questions, feel free to check out the Ring Community https://community.ring.com/ to see what other neighbors are saying. Best, Ashley from Ring. Ring

  • Pros mentioned:
    Motion detection
    Best Buy Employee

    Rated 5 out of 5 stars

    Ring Pro Doorbell

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Records motion immediately unlike other previous models. Great night vision view and can seen images at a distance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been relentlessly on me about installing a ring doorbell for over a year now, I finally got around to that project and she is extremely happy, I just scored some brownie points that will last for a while, next is the camera for the backyard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best doorbell!……………….. ….. …………………………. ….. …..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch technology. Automatically linked to my phone and Alexa Show. Very happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works as a doorbell less as a securiy camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not as good as the ring spotlight cam, floodlight cam or even the stick up cams. Has a horrible glare and doesnt capture enough area. However, once you are 3 feet in front of it and they push the button it gives you the option to use either your own voice to respond or pre-recorded digital responses, including a few fun themed ones. Am going to keep it, although I am also getting a spotlight cam or floodlight cam for the front area since this only shows about 6 feet out total, partly due to facing sideways with the tilt plate, mostly due to glare.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hello Sirscott,

      Thank you for taking a moment to leave your review on the Ring Video Doorbell Pro. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

      Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

      Thank you, Jamila with Ring Ring

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