Customer Ratings & Reviews

I've had this six months now and I can't complain about anything except I think it dents easily. It's still working perfectly. The ice maker isn't the fastest but it doesn't bother any of us. It's very spacious, which is the best thing about it. I saw some reviewers talked about the lack of light inside but idk what kind of unit they got because there's no problem with the light inside this fridge. It lights up the whole inside, top to bottom.

Nice looking and plenty of space. The issues I have is that the water dispenser is to far away from the pour button. Therefore, you either have to have a really big cup to press the button with while the water pours into the cup or you have to press button with your hand and use you other hand to hold the cup under the dispenser. Also, after 5 months of owning, it just started making noises, in which I have to open the freezer for the noise to stop. Did this for an about two weeks and the just stopped.

Very happy with my decision to purchase this refrig. For a side by side, there is a lot of room on the freezer side. The drawer is good for bags of veggies. Wasn’t sure the ice bin would hold enough ice for us, but it’s not been an issue. The outside is sleek looking and the water/ice dispenser is large enough to fit tall water bottles under. Though the refrig side shelves are not adjustable, I can fit all sizes of containers and bottles in with a little imagination. There is a lot of space on the top shelf, but Wine bottles don’t fit, so I put them on the door.

It is working good doing it’s job! Just the little things are what are a bit disappointing like whenever you get an ice jam since the freezer is mounted onto the door you can’t really get to the ice ball. The ice container door was stuck since the ice was in the way to pull it out. I got it working again though using a hair dryer and the Ice container door was finally able to come out. So I’m still debating if the ice marker on the door is worth it or if next time I will just get the ice marker on the far inside of the freezer, maybe easier to get it unjam. Anyways it’s freezing good just a heads up though if your lights go out remember to reset your temperature back to your preferred settings. I did not know it would reset after the power going out and my settings turned off my milk was frozen solid! But that’s not important my filter got frozen as well and now it turned on the filter label on the frigid. So I still need to get a new filter. But the normal functions of the fridge great everything is working good! Yeah sure I recommend just know one day you’ll have an ice jam that requires a hair dryer.

I enjoy this fridge. I’m now 3 years in with it. It’s spacious and the color is really nice. I do have a few cons: 1) after some time, the crushed and cubed ice function switches from time to time so we never know what kind of ice we’re going to get. 2) I wish the water/ice dispenser had a night light. It would help when getting refills in the middle of the night. 3) Also, having to buy a new water filter every few months kind of blows.

Very nice & good look. This is my 2nd Samsung refrig. 1st I had 4dr flex zone 29cuft good feature but issue with ice maker but Samsung replaced everything for me (PCB, Ice maker & Bin) for free This model have minor ice cube drop out, if I didnt use it for 2-3 days ice maker will drop crush ice first then afterward many ice cube came out, need to paid tension to use it, reason ice get stick together inside the bottom bin, However I like it, look very nice. I will have 4 Dr flex zone soon if Samsung has design with ice/water on the door (much convenience) It get 5 stars

So far. So good. Great fridge. I agree with other reviews. Only downfall I find is no light on water and ice dispenser. No biggie. I just open the fridge door. Otherwise. No problems. It’s quiet. And looks great. The guys were excellent that installed it. No dings. No floor scratches. And very professional and friendly. And Alesia at the Idaho falls location was great. Got me hooked up in a jiffy. I give her and the guys 10 stars. Thank you.

Love this refrigerator! So spacious and it's perfect for my family's needs. Large storage drawers, deep shelves and tons of space in the door. Ice maker bucket could be a little bigger but then I'd lose space in the door so it's ok. I'm happy that I can place milk, juice and other large bottled items in the door which saves space on the shelves. Rod and Alex were wonderful when they came to install. So professional and personable. Tom/Tom S were great in helping me choose a perfect product for a great value. Overall we had an awesome experience with the Peoria, IL store and all the associates. I highly recommend dealing with this Best Buy.

Great side by side at this price point. Looks fantastic. Great controls for fridge side / freeze side temps. And I tested the actual temps to the control settings. The temp that displays is correct. I have rock solid ice cream again! Ice maker is in freezer door on this model (and they are on most all models now a days) thought it would be a problem, but it’s not. Works great keeps up fine for two adults and a dog. Might have to run extra ice and stow in a separate ice bin in the freezer if I have a large gathering over now and then. But it makes ice fast. The freezer can be set from 5 to -8 degrees f, fridge 44 to 34 degrees f. Freezer door panel has filtered chilled water, filtered cubed ice, crushed ice blue light highlights the active choice. No light for the lower panel dispenser station. Water filter inserts bottom on the fridge side. HAF-QIN/EXP costs approximately $50 each (Samsungs genuine part price). Interior lighting is led, with a kinda blue tint. Shelves are deeper than the last model, seems the cooling ventilation has been reworked resulting in more shelf space. Refrigerator comes delivered with a filter provided. New water connection hose recommended. Very easy hookup, you can do it yourself. Fridge is completely on 4 small wheels to easily move without scratching floors. But is still possible, so be careful. But Best Buy can delivered with hookup installation price too. Make sure you level fridge and separately you must adjust doors so they align at the same height level to each other, otherwise they will make the fridge seem un-level. Handles are hidden in the middle gap between the two doors, pocket handles. A clean nice look & helps reduce space needed for door opening clearance. There is also a door has been left open alarm which can be turned off if that bugs you. Ice maker can also be turned off. And the water dispenser on the outer freezer door can be turned off ( just incase you have a pet that learns how to make water flow by pressing the panels peddle. Nice simple good looking stylish refrigerator!

This refrigerator is very spacious and it looks fantastic. I have 4 kids and the fingerprint resistant finish truly makes a difference. The ice maker and water dispenser work like a charm. The operation of this unit is very quite as well. My only complaint is that on this brand new samsung refrigerator the samsung logo in the upper right hand corner is crooked. I think this is completely unacceptable. No one , not even my wife noticed until I pointed it out but I see it literally screaming at me every single day. If I knew how to remove it and align it properly I would but I don't want to mess it up worse than it already is.

So far so good, Very nice space inside. The Fridge does not come with a light by the water and ice maker. It also does not have a drawer for smaller items like deli meat etc.. So i improvised and used a drawer from my old fridge. I also added a led light to solve that problem by the ice maker. purchased the light from Amazon and it turns onby motion.

I would have thought that a refrigerator with a water and ice dispenser would have a light. This one does not. Also, the ice dispenser does not work consistently. My opinion has greatly decreased based on the fact that my appliance came damaged, and I was only offered a small gift card. If it was sold like this in the store, it would be discounted much more than what I was offered. I’m extremely disappointed in my experience and will probably no longer shop at Best Buy.

I love this fridge. I needed to replace my old fridge suddenly and unexpectedly; it came with my house when I purchased it and I didn't realize how much its condition had already deteriorated. So, my parents and I spent hours researching the best fridge in this style (pocket handles). Samsung isn't the brand we initially wanted, but it is one of the better rated brands for this style of fridge. And we managed to find it in black to match my other kitchen appliances. So, I am super happy with it. This truly is a gorgeous fridge. The doors are covered in the stainless steel, while the body of the fridge is regular fridge material. Unfortunately, it isn't smudge proof, but I don't mind all too much. It has ample space for what I store in it and I love the simplicity of the cooling controls and the water/ice dispenser. The only thing that would have made it better is if the architect of my house had positioned the fridge space differently. As is, I can only open the freezer a few inches, which makes for a difficult use/removal of the ice box in the door as well as general use of the freezer. That's a design flaw of my house, though, and not a critique on the fridge itself. The freezer and ice dispenser work, which is more than I could say of my old fridge. Overall, it does all I would expect of a fridge and it looks good doing it.

What we love -sleek design without handles -large door shelves fits gallon of milk -easy water and ice dispense - fits out lifestyle -side-by-side door is a plus for us we can hide popsicle on the top shelf of freezer, we have little ones and botón freezer is easy access . My parents have the freezer on the bottom and it’s a free for all and the kids clime on the handle and use it as a stepper to get to the fridge snacks. The only thing I wish this refrigerator had was extra drawer for deli meat and cheese.

This is an awesome fridge for the price paid - it is so spacious compared to the older fridge that was in the home we purchased. Inside, there is plenty of space, we had standard Fridgidaires in the past properties, but this seems to have maximised space much better. We have a lot of stuff, but moved from the old fridge to this it looks more empty (in a good way). The freezer has equally enough space for us as a couple that cooks from scratch most days. The water is perfectly cool, and tastes so clean! Great filter that comes with this. It also provides decent ice, and took overnight to get a decent supply built up. The fridge is also incredibly quiet - I don't really hear it at all! There are a couple of negatives, the fridge could do with an extra door shelf for the freezer, as they only supplied a couple but have space for one more. Also, the water dispenser drips a bit after you get some water. But the tiny irritations are nothing compared to value for money! I'd highly recommend this.

Pros: Fair price. Keeps everything perfect temp. Very roomy. Well designed for spaciousness. Great depth and height. Cons: Not enough light. Veggie drawer is small. No light on ice/water dispenser. No tray to catch residual ice/water so water drips on the door to the floor. Pro/Con… I have mixed emotions about the fact that there are no handles. Love that they don’t get in the way but it is a little dual… at least it is with the black stainless. Overall it’s a keeper. Considering the price and all the pros, I’d buy it again.

I've only had it a week, but its been great. The finish is better than expected, and temp is perfect. A lot of room inside too. Delivery and install went as good as can . Only 2 small negatives. You can't adjust shelves. And no dril tray for the ice/water dispenser. Otherwise its great!

This is a great fridge. Priced right to move. I so happy to have an awesome fridge with water and ice dispenser. And it comes with a 10 year warranty.

Our trusty almost 20 yearold Hoptpoint died so we decided to upgrade. So far so good. It’s a little bigger, but the ice capacity is about half. (My wife makes a lot of smoothies.) Also, you cannot adjust the shelves. If you can get past that, it’s great. Also having Total Tech (I know that’s not the name now) is awsome. Free installation, haulaway, and water line.

Extremely pleased with our new Samsung side-by-side refrigerator with large capacity. Excellent amount of space in both refrigerator part and freezer. Having the ice machine in the door frees up a lot more space in the freezer. Would highly recommend the ice maker in the door. Also, we had Best Buy deliver and setup for us...hands down the best service we received when installing a major appliance in our home. The whole experience from the time we walked in the door at Best Buy in Rogers, AR to the time we had the appliance installed by their delivery service was EXCELLENT. Highly recommend anyone looking for a major appliance that they make the purchase through Best Buy in Rogers, AR. Salesperson and Service department go above and beyond to help you with your purchase and make sure everything is working correctly once installed. Will purchase all future appliances for my home with Best Buy due to their customer service and products they have available.