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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 18 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

  • Features

    Rating 4.1 out of 5 stars

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67%would recommend to a friend

Customers are saying

Customers praise the 27" ViewFinity S9 5K IPS Smart Monitor's vibrant and accurate colors, describing them as spot on and exceptionally bright. The display itself also receives high marks for its sharpness and beauty. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Rated 4 out of 5 stars

    Samsung- 27" ViewFinity 5K Smart Monitor Rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With its exceptional value compared to the Apple Studio monitor, the Samsung- 27" ViewFinity S9 5K IPS Smart Monitor is a true game-changer. Not only does it offer the convenience of adjusting the height effortlessly using the stand, but it also allows for seamless rotation. Whether I'm using it as a monitor for my Mac Studio or indulging in a wide range of other content, this smart monitor never disappoints. Its versatility knows no bounds. However, the only aspect that prevented me from giving it a perfect rating is the subpar quality of the built-in speakers. To enhance my audio experience, I decided to invest in a Bose SoundLink II speaker and connected it via Bluetooth to both the Samsung- 27" ViewFinity S9 5K IPS Smart Monitor and my Mac Studio. This setup truly elevates the sound quality and provides an immersive audio experience.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this monitor. I was torn between it and the Apple studio display. I ended up going with this one. Great color accuracy. Big and beautiful screen. Speakers are ok. 4k camera leaves more to be desired. But the $849 price tag is what made me pull the trigger. Glad I did…

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Solid display with a major annoyance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsungs OS is terrible. Lots of issues with my mac not wanting to wake the display. Other than that colors look great. Webcam is nice to have but a bit washed out. Sound is okay. Cheap build but other than that it works great. Thankfully it was on sale and then they price matched after the fact an even better deal so I didnt pay more than $700 for this display.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 4 out of 5 stars

    Crisp & clear display, but weak product support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace a 32” 1440 Dell display I had been using for a few years. The Samsung is a very bright and sharp looking panel. Colors and pictures look great. It is hard going from a 32” to a 27” monitor though. It is a lot smaller than you think. I tried calibrating the monitor with the Samsung application, but I learned after repeated calls to Samsung product support that the app does not work yet on an iPhone 15. The support folks don’t know much though and it took several attempts to figure it out. The other issue is a somewhat cumbersome display menu system. In the end, I returned it and went with a 32” 4k display for my Mac.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Excellent Monitor!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a current Apple Studio Display in my Office and while it is awesome this one is better. Better for home and even the office because I cannot tell the differenced in quality. I guess at the office I am glad that I occasionally would not have to fiddle with it going to Samsung App mode instead of the PC mode but home this is no big deal. The fact that it can be TV or stand alone APP display and a great computer use monitor is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Photographer’s Dream

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than what I expected! No glare on the screen and the colors are spot on when I have it paired with my Apple studio display

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great monitor but loses signal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great looking monitor, but it loses signal for no reason. I have had it happen twice now. I called Samsung and Best Buy. Both dont know why it’s happening. I have figured out that if you unplug the monitor for about 20 min, it regains signal. Seems stange this is happening with such an expensive monitor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Rated 4 out of 5 stars

    Great monitor if bought on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to buy this when it was on sale. I just needed to replace a very old 27" monitor that was used in the portrait config. This monitor has awesome picture quality and works well with a MacBook. My only dislike, is that I could do without the content streaming capability and other software that comes with the monitor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It should be matched to Apple Display 27"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works great but the brightness. Next to my Apple Display it looks dimmer. It is not comparable. It was returned for the reason.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    I didn’t like it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for 1000 but I thinks it’s still too much. A lot of light bleed ,speakers are not great , if it was on sale for 600 , then I would get it again ,but not at 1000 and definitely not at its original price 1599

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Worth every dollar.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. Its a beautiful 5k dusplay works well with Apple M2. It was a gift for my wife and she loved it as an artist.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shoddy quality, two displays had coil whine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted this monitor to work out. For the sale price point at $1,000, it seemed like a decent alternative to the Apple Studio Display. The first monitor I got had a high-pitched coil whine. So, I returned it and got a replacement (although, Samsung wouldn't exchange it and made me purchase another one while the other return was being processed). The replacement monitor didn't have the coil whine issue initially, but my MacBook Pro would crash every time it went to sleep with the monitor plugged in (search Reddit, this is a common problem). Then, the replacement started having a coil whine issue, so I returned it, bought an Apple Studio Display and am much happier. I have a Samsung OLED TV and love it, but this monitor is awful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Rated 4 out of 5 stars

    Good monitor with one negative remark.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good monitor. May not work with macbook intel chips.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It tries to do too much.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tries to be too much. Is it a TV set, a smart TV, or a computer monitor. I just wanted a 5K monitor for my Mac Mini. But this was such a pain to deal with because it wanted to do much more, so I returned it. It also will not work with Intel Macs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.

      If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    Subpar but without real competition.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: sharp, bright, big, heigh adjustable, good design, no good design, no reflections. Cons: Narrow viewing angle means that there is a light vignette pretty much always. Doesn’t work as a usb hub if you use the DisplayPort. SmartTV software makes it slower to switch between inputs. Microphone echo cancelling is bad; you head the room. Ugly: there’s really no competition.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.

      If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    beautiful 5k

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to purchase this new monitor for my home office and it has exceeded my expectations by far! The display and design are amazing. This a perfect size and such a beautiful monitor that I can see myself using for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    ViewFinity S9 vs Apple Studio Disply with NT glass

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok so far….1st, I am in no way tech savvy but Do know what I like when I see it. 2nd, I didn’t recalibrate anything or mess with custom settings, but select from precalibrated options. 3rd, I have both a brand new ViewFinity S9 and a brand new Apple Studio display with nano textured glass sitting right next to each on my desk. The ViewFinity is by far the brightest of the two displays and has the most vibrant colors. Sorry Apple. Oh yes, they are both plugged into my brand new Apple Studio M2 Ultra.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    If you love headaches, this product is for you.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst products I've purchased in a long time. Coil Whine from the start. Then it crashes my Mac Studio M2 every time I put it to sleep. Once Apple figured it out, my computer was outside the return window. Samsung providing little help so far. Will update if that changes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for purchasing the Samsung ViewFinity S9 Monitor. We are sorry for the coil whine issue you experienced.

      Your review was brought to the attention of our Customer Care Center. If you ever need assistance again or have further questions, please reach out to Samsung via any of the below options:

      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).

      Again, thank you for taking the time to share your experience and provide us with information that helps improve our service. Samsung

  • Customer reviews from Samsung US

    User rating, 3.8 out of 5 stars with 45 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
  • Customer reviews from bestbuy-ca

    User rating, 2.3 out of 5 stars with 3 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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