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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 941 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the refrigerator's spacious interior, space-saving design, and built-in ice maker. They appreciate its fingerprint-resistant finish and affordable price. However, some customers have expressed concerns about the lack of adjustable shelves, temperature control issues, and potential reliability problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 941 reviews
  • Cons mentioned:
    Adjustable shelves

    Rated 4 out of 5 stars

    Nice fridge with a couple drawbacks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this Samsung side-by-side refrigerator for a couple months now. On the plus side, the black stainless steel is a great look and it only cost slightly more than the standard stainless steel. It is BIG, be certain to check the dimensions to make sure it will fit where it will be installed. The monitoring through the Wi-Fi app is handy as it allows changing the temps by remote and can also alert the owner when a door is opened. It's also capable of turning the ice maker on or off via the app. The built-in controls are located on the right side of the door frame and display the current status of the fridge and freezer. There are several storage bins on the inside of each of the fridge and freezer doors to allow immediate access to often used items. While not overly large, they are sufficient. Shelves are not adjustable, except for one in the freezer which is only two position. Bringing home a large frozen pizza created a problem until I positioned it diagonally on the top shelf. For some reason Samsung did not supply a bottom bin for the freezer door, although there appears to be tabs for one. The refrigerator door has bins all the way to the bottom so why it's missing on the freezer side is a mystery, it's a waste of useful storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space, Spacious

    Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes next to no noise. Love the ice maker. So much storage capacity and the freezer is so much bigger than my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Single mom - my favorite adult purchase yet :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good :) The pics were taken immediately after delivery. I purchased this refrigerator January 2025 and love almost everything about it. The delivery was effortless with very professional delivery drivers and the refrigerator came in pristine condition. I have 5 children and the storage space is amazing. The only complaint I have is the inability to move the shelves (this was the 4 star for design). That is my fault for not checking on that though. I was worried about getting a stainless steel refrigerator due to streaking and smudging, but you have to actually have something on your fingers (like food or dirt) to leave any marks on this. It's wonderful. I love the wifi and ability to check the temps in the fridge and freezer from my phone, and having kids, getting a notice about them leaving the door open too long saves my electric bill. It runs very quietly 95% of the time. It's started making some noises in the evening, but I believe that is just the unit defrosting itself due to the steady temps and no other issues so far. All in all I am very pleased with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Damaged

    Rated 4 out of 5 stars

    Nice.. matte stainless steel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m Replacing a small refrigerator with a bigger one with non detect finger print. Doesn’t need alot of wiping. You will need to remove your front door to get it in. There is an icebox ice maker inside. It’s very roomy and nice. Love the WiFi feature, you can control on your smartphone. My only issue is when they delivered it and brought it in my house they did not cover the front of the refrigerator and I had 2 long lines in the front from the dolly.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Spacious

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am highly satisfied with this refrigerator, which boasts of a spacious interior and a sleek, modern design that complements any kitchen decor. Its user-friendly features make it a breeze to operate, and I have not encountered any issues in using it.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    So far, perfect for us

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge has a ton of room, and the shelves are conveniently spaced. We knew we wanted to get away from a bottom freezer just because we hate having to dig through the food. I’m happy going back to the French doors and being able to see what I actually have in my freezer and easily access it we’ve not set the waterlines up yet, but we definitely will since it’s a filtered system and we live with well water.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. The product exceeds expectations. It has got a lot of storage and all the features of a modern refrigerator. You cant beat it for its price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect everyday refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped 5 different stores, home depot, lowes, famous tate, bargain appliance. Nothing compares to the room i get in both the refrigerator and freezer. This refrigerator storage is fantastic. I love the side by side. I it allows comfort of not bending down all the time to pull things up from the freezer. The level of quietness when the refrigerator is running is unparalleled, quiet as could be. Temperature gage is simple and accuracy of the setting is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    My personal best buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandma absolutely loves it! I bought it for her on a whim because she deserved something new. She loves the space and she loves not having to reach low or high anymore from the old fridge. Jack from Nashua NH location was great help. The moving teams was above and beyond. Honest and professional! Worth it all!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Upgrading to a minimalistic and spacious fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time to let go of the small old fridge that came with the house. We chose this appliance for a few reasons - spacious, minimalistic design, shiny, well-lit, internet connected and the brand name. The ice-maker was just an added perk because we don't use it as much. I like that we get a notification when the fridge is open for awhile but it didn't quite save us when the freezer was a little cracked open. With the app I can set temperatures precisely among other features. It was a worthwhile purchase and I wouldn't mind upgrading to another Samsung Fridge when that time arrives.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great size and clean style!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this new fridge after using a super old ancient one at our rental. We LOVE it. It's so easy to clean and super spacious. It doesn't look as bulky as I thought, thought it was definitely bigger than my older fridge. I like the design of the vertical divide since I get more room in my freezer and i don't have to bend down all the time. It looks clean and if I had to ask for one more thing, I wish the doors automatically close after opening, but i dont even think other fridges do that (depending on the shape?)

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Very nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice! Works well, looks nice and plenty of space. I don’t use the icemaker, so I turned off at function but the bin is nice for storage of cubes you make in trays. I have had it approximately one month and very happy so far. Not having handles is a little awkward, but one less thing to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice does not leave lots of finger prints. Very spacious inside. Very quite. I’m glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    So easy to keep clean!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! This fridge is so nice that it has no handles and it's incredibly easy to keep clean! I recently purchased two Samsung refrigerators and this one is our 2nd refrigerator for all our drinks and extra feeezer items. It's very quiet and so far we're as happy as pigs in you no what!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is so sleek and has a lot of storage. Has basic features, but gets the job done. The storage drawers in the door are very sturdy and strong and have a lot of storage. Love this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    11/10 Beyond Perfection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge of my dreams. Perfect size, perfect spaces, the most sophisticated design top to bottom, I can honestly say I have never seen a better refrigerator in my 44 years alive. Thank you.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Rated for Garage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious inside and maintains temperature in 107 degree garage where I have it on a separate circuit. A bit of a challenge to program temperature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best refrigerator . LOVE THE ICE MAKER!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how spacious this refrigerator is. So glad i exchange the LG brand for Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very spacious. It's a perfect fit for me and our family of 4. I am a reoccurring customer with Best Buy love your customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung 28 cu ft fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new fridge has been amazing, so much space and such an elegant look on the outside. Lots of room for a family of 4 to store a weeks worth of groceries. Temp control is in degrees which makes getting just the right temp super easy. Shelves are very solid and spacious as well.

    I would recommend this to a friend
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