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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 16 reviews

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  • Value

    Rating 2.8 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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56%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-16 of 16 reviews
  • Rated 1 out of 5 stars

    Arrived Broken

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the pieces arrives broken into three pieces, which is quite remarkable given the packaging it came in. Needless to say, a disappointment. So now, I have to go to a store, wait again for another frame to come, or repackage the whole thing with a UPS label. I didn't mind paying $100 for the cheapest piece of plastic imaginable but to combine the low quality with the hassle, it's the worst money I've spent in a long time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as larger versions but still good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller size TV. Lacks unseen cord, ambient mode, and wall bracing from the larger models which I did not realize until it was being installed. Still like the art mode, smart functions, and easy to use remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice touch but too expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea to give a Frame TV that hung artwork look. Fairly easy to install except for the frame locks ( not needed) which require removing the TV off the wall (not that easy for a flush mount like these). My main complaint is the ridiculous expense. Four pieces of colored molded plastic with slim magnets.... My wife wanted them but when she found out the price, she did not want them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good as art, tv picture is great too. Hard to use the software, hard to mount without the slim mount. Software seems slow, the frame tv's seem like they're better in the larger models as this one doesn't even have 4k.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Blends in nicely

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great on the wall. Blends in with other photos.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a Real Mat Insert. Looks Bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The images is decieving. The mat insert would make this look more like a frame if the insert was real but it's only part of the video and not available on most images. I bought the optional frame attachment thinking it would make this look more like a picture frame. It would if the frame attachment included a real insert. This looks more like a digita picture frame and nobody is believing its a real picture frame. For the price, just get a better quality TV.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t do anything to enhance the tv. Not worth it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good tv excellent product, I recommend,, Best views

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes, it's great. Should be required!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yep, love it! The colour is perfect for the modern home, and adds that touch of 'This is Artwork' feel to your wall. In combination with the digital artwork on the TV, it truly looks like art.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received damaged. Doing out I was sent an open box although I paid for a brand new unit Not happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It’s a NO for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one Samsung product that is not worth the money. Too expensive for cheap plastic. It should be included with the frame tv. The concept is great but the product is flimsy and cheap!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very simple to install. It just snaps right into the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Missing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t received the frame for my daughter’s tv but I was waiting long time to get that, I think that happened because was Christmas order and everything was missing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it as art frame nice look Nice app too many features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking frame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and easy to install. It does improve the look of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready for different?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the frame tv look different than your standard tv, recommended!

    I would recommend this to a friend
  • Customer reviews from Samsung US

    User rating, 4.9 out of 5 stars with 31 reviews on Samsung US.

    See all Samsung US reviews
    Samsung US
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