Customer Ratings & Reviews
- Model:
- NZ36K7880US
- SKU:
- 5581718
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are pleased with the easy cleaning, induction cooking, and safety features of the 36" Induction Cooktop with WiFi and Virtual Flame. Many customers find the cooktop easy to use and appreciate the virtual flame feature that helps them see how hot the cooktop is. However, some customers have expressed dissatisfaction with the magnetic knob, finding it difficult to control.
This summary was generated by AI based on customer reviews.
Samsung Induction Cooktop - Absolutely Marvelous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best induction cooktop I have ever owned. It took a couple months for it to arrive. Installation was simple, replacing a 8 year old GE Profile electric cooktop. No issues with the fit and 50a breaker is sufficient. Boils water in seconds!!! I like the simmer and melt functions as well.
I would recommend this to a friend- Pros mentioned:Induction
Love induction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since previously having induction cooktops they are the only way to go.
I would recommend this to a friend - Pros mentioned:Virtual flame
Smart cooktop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t wait to use this cooktop! The blue flames makes this so unique!
I would recommend this to a friend - Pros mentioned:Cooktop design
Induction is the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than gas. Best cooktop ever. Never own gas again
I would recommend this to a friend Induction Cooking is a very good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were quite surprise with the performance of this Induction Cooktop. It's a must get for anyone planning to upgrade their kitchen appliance.
I would recommend this to a friendLove it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd induction cooktop. 1st one was a GE was fine till I broke the top. This new one has all the bells and whistles and works really well. I like the WIFI feature. Definitely an upgrade with the new technology.
I would recommend this to a friendPurchaser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and answers to need. Somewhat expensive and I have purchased 20 appliances and little discount if any
I would recommend this to a friend- Pros mentioned:Heating speed
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cook top way to sensitive. Any water on it gives it a mind of its own. It does heat up quickly. Always dirty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Thepenman, Thank you for your feedback. We understand your concern and have provided a link with some helpful suggestions on how to keep your cooktop clean. (http://bit.ly/2ZzGFbW) ^ Nic
Highest rated on CR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop is the highest rated electric induction cooktop on Consumer Reports. Definitely make sure your cookware is compatible before buying.
I would recommend this to a friendI love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a Kenmore induction cooktop and this one is better than my old one.
I would recommend this to a friendOver all very happy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all very happy. The heat setting when trying to adjust is very slow to change. It’s like it thinking about it before it dose it.
I would recommend this to a friendLove this cooktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We switched from gas cooktop to indunction and ABSOLUTELY love it . It cooks scho much more evenly. Doesn't get hot around it. Safe. The best decision!!!!
I would recommend this to a friendInduction cooktop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace 30 yr old elec cooktop. Very happy. Clean surface and spill don't "cook" on it either, Short learning curve and away we go...
I would recommend this to a friendSome of the best features in induction technology
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product with excellent features. To get the most benefit from the plethora of features, thoroughly study the Owner’s Manual.
I would recommend this to a friendAesthically beautiful. Functionally, terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously regret going with an electric cooktop. The dial is so unresponsive, 50 percent of the time it goes up by itself two notches after you've stopped at a desired temperature, sometimes down three so it takes 3 times as long to set the temperature you want. During Thanksgiving we had a ton of food we kept in tray and we wanted to keep, well dont forget this cooktop will NOT turn on unless it detects a pan/pot its compatible with. For looks was nice but im seriously thinking about installing a gas cooktop. I read the reviews and i still fell for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Cooktop. We are glad to become a part of your kitchen design. We welcome you to our growing family and thank you for choosing Samsung. ^Brad
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it was 7 stars I would give them , it’s easy to use wipe clean just amazing , I freaking love it so much
I would recommend this to a friendGreat Cooktop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and easy to clean. Heats extremely fast and looks great. So far, zero complaints.
I would recommend this to a friendNeed 50 amp circuit and 6 guage wire.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that while says on site in questions and answers can install with 40 amp circuit and 8 gauge wire in reality needs 50 amp circuit and 6 gauge wire. Had to hire electrician FOR $$$ to run new line and install 50 amp circuit breaker. Best Buy was not helpful at all and said what was on their site regarding the amps and wire gauge was not their responsibility although no disclaimer regarding this on the site. I was stuck as took out old cook top before this one was delivered. Cook top works great now that have proper wiring.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RN73,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung cooktops. We apologize for the inconvenience of the cooktop doesn't fit with your current circuit. We will surely notate this feedback for better products and options in the future.
I highly recommend clicking these links for a basic troubleshooting guide:
For reference, installation guide: Power Source 240V / 60 Hz / 45A.
https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/03202018/NZ36K7880.pdf
How to Clean and care for the glass cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NZ36K7880US/AA
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144407264
Thank you for choosing Samsung. Have a great day.
-Trisha-
Cooktop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and performs as it should. Samsung is showing out with this one.
I would recommend this to a friendClean look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t use it yes but is so pretty I love it. Have a clean look that I was looking for.
I would recommend this to a friend
