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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1653 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the wash quality, noise level, ease of use, and energy efficiency of this 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Many appreciate its large capacity and attractive color. However, some customers reported issues with the spin cycle and installation process. A few also commented on the price and warranty length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,653 reviews
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Beautiful and worth the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product Review: Dryer and Washer Combo I recently purchased a dryer and washer combo for my home, and I must say that I am thoroughly impressed with its performance. This appliance has proven to be a fantastic addition to my laundry routine, offering convenience and efficiency. The dryer component of this combo is exceptional. It dries my clothes quickly and effectively, leaving them feeling fresh and soft. The various drying options and settings allow me to customize the drying process according to the specific fabric type, ensuring that my garments are handled with care. The machine also has a large capacity, which is perfect for handling bulkier items like blankets or towels. As for the washer, it does an excellent job of cleaning my clothes. The different washing cycles cater to different needs, from delicate to heavy-duty, making it versatile for any type of laundry load. The washer is also efficient in terms of water and energy consumption, which is a great bonus for environmentally-conscious individuals like myself. One aspect that I particularly appreciate about this dryer and washer combo is its user-friendly interface. The controls are intuitive and easy to navigate, allowing for a hassle-free laundry experience. Additionally, the machine operates quietly, which is a welcome change from the noisy appliances I've encountered in the past. In terms of durability, this combo appears to be well-built and sturdy. I haven't experienced any issues or malfunctions thus far, and I'm confident that it will continue to perform reliably for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wash quality

    Rated 4 out of 5 stars

    Washer and Dryer good, Buying experience annoying

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washer and dryer work well, I bought these in January through the chat support/website. They are easy to use, and wash clothes and dry efficiently. Do keep the washer door open to avoid mold. Do read the manual on how to operate. The WiFi and app are helpful. The mandatory self clean on the washer takes way too long but it’s only every month or so. My buying experience was less than par. The people on the website didn’t know what I was ordering, lost my parts and I hard to reorder the same units four times. Then when they installed them I was left without a stacking kit because of all the hassle. I won’t even go into the hassle of purchasing online. I only did it for a New Year’s Day sale option. The install was fine but the guys who did it barely spoke to me nor even asked how I wanted it installed much less anything else.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Wash quality

    Rated 5 out of 5 stars

    Really quiet and the spexial cycles are amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really quiet machine and have a lot of special cycles to help take away odor. My favorite cycle is the steam cycle and it was extremely easy to assemble although it did not come with the hot and cold water hose pipes that was easy to purchase on Amazon so far I’ve had no problems with it. It looks really high-quality. It performs high-quality. It fits a lot of clothes inside of the machine, the machine is clean stainless steel can’t get better. Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Wash quality

    Rated 5 out of 5 stars

    Sweet set, cant go wrong, worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i have owned a few dryers in my life and this is a game changer both this and the washer. OH wow this is like the Cadillac of machines, It's so so quiet and i bought this set for the fact its stackable. You do have to bye the stackable kit separate but it was only like $35 so not going to break the bank. But i was afraid because it was the stackable set it was going to be louder and i could have not been more wrong. It is so quiet i don't even know its running. Also you can hook it up to your WIFI and at first i though how stupid but again i was wrong its actually nice because then you link it with an app called smart things and you can monitor how long it has to was and dry if you have both like i do and you can set it settings from the app, so my daughter who is all of 4 foot 9 inch and cant reach the buttons on the dry because we have that on top of the stack she just puts the cloths in and sends the settings to the dryer from her phone, I lets you know once your cloths are dry and washed with the washer. The quality of the dry and washer is is great. It does NOT feel like its made cheaply. You can tell its made of good quality material not all plastic. I am very happy and every penny i spent on this setup was a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Absolutely love this machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a quick delivery and great guys they brought the machine down to basement in no time and installed it I love this machine all cloths are super clean smells nice and all White are whites no grey color ( some ppl know what I mean ) Machine is phenomenal so happy with the purchase Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, i am loving this thing. It fits so much more than our old washer. The only thing i can critique is the instructions should include a giant bold warning about removing the shipping bolts (if you decide to do the installation yourself) first. Thankfully, my sister (who worked for a different major appliance company) warned me about them so we wouldn't accidentally void the warranty. Love the stacking feature because it allowed us to set up a laundry station in our tiny laundry area. Definitely recommend the separate kit though as it made things a lot easier.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so nervous to make this purchase but I am so glad that I finally did! Laundry is fun again! Everyone in my house is obsessed… even our teenagers. Does an excellent job. We shouldn’t have waited so long to get rid of our old washer and dryer. We have a small laundry room and having these stacked really freed up so much space. Beautiful color as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Elegant

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elegant color, works great and easy, can use your smartphone for set up and alarms. Plays a song at the end.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Water Remains

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im single with no kids or pets so Id consider myself a light user. The most loads I'll do is two on the weekend. Ive had the washer for a month and for the most part I like it. It's soooo quite, gentle on the clothes but effective when cleaning them. I used it for two washable runner rugs and was shocked at how well they were cleaned. The one thing I dont like is the amount of water left in the dispenser tray. The standard of storing the washer with the tray and door open to prevent the moldy smell doesnt work because there is simply too much water left to evaporate before the next use. If I use the washer on Friday I leave both the door and tray open until the next Friday when Im ready to do laundry again. The ring around the door is always dry but there is still a considerable amount of water left in the tray. It takes about two paper towels before its completely dry. This is an extra step that's going to be required if you dont want that dreaded front loader smell.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This is it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did purchase the warranty through Best Buy and this is the third return sounds crazy yes but there were some complications. Buf they handled them so well inust may get the cc card Lolol. I’ve only had for two days and I can already tell she’s the one! It does use minimal water and I have owned a 20 year old washing machine for the past seven years so less water is something that I’m trying to grow accustomed to.The spin on this one enables a natural agitation most commonly seen at a laundromat. The cost is affordable initially I was like I don’t want to spend 699. I want to spend 498 but realistically you get what you pay for by the time I exchange and paid $20 more on each exchange. I was at 699 and didn’t even notice it and I’m so glad I spent the extra few dollars. I do like things that bling so the gold finish goes with my cream and gold finish throught my home. Your clothes will come out exactly as you anticipate or better! I lie to you not! It is worth the try and the price. I’m so glad I looked at the reviews before purchasing because others had comparable readings concerning reviews but I was still skeptical, this is worth it. Lastly, my favorite are the steam, soak and heavy duty cycle. It rings out ths water in the clothes so tight I couldn’t believe it. If it weren’t for me doing the review I wouldn’t have seen how much water actually pours into the cycle. It will take you half the time to dry just by using the extra spin cycle. And it comes with the application and several different options. Im literally floored I wish you could understand. I was so frustrated having to return the first one after one year, but I’m so grateful because I really believe this one is gonna last me at least five. PS I too was scared about some of the things that’s been said about Samsung, but people have been using drills to take their washing machines apart do which you’re supposed to do and read the manual. Follow the instructions and you’ll be fine.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So pleased with the performance. I wasn’t sure I wanted a front loader machine and surprisingly very happy I did. The color is also amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer as a replacement for a top-loading washer I had for 25 years. It was a really nice upgrade. I like how there are multiple settings, including many options that automatically set the different levels. It's easy to use and it plays a cute melody when the washer is finished. We also have it set up to tell our TV when the cycle is done. Simply next level. I was expecting the color to look a little more like rose-gold, but it is basically a stainless steel color with just a hint of color. Would definitely buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Lots of features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient! Love the champagne color and fits perfectly in laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Wash quality

    Rated 5 out of 5 stars

    Outstanding washing machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great washer. Yeah, I know, speakers, yeah, frig, kinda... but a washing machine? Yep, it's that good. Super quiet, and what great job it does. Plenty of options for cycles too.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, is silent and performs its functions perfectly. I really liked the color. I am happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Wash quality

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is fantastic! I cant believe I waited so long to purchase. I got a good deal and delivery was super fast. It is quiet and the clothes come out perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wash quality

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to use and cleans well. You also can access the washer with your smart phone by downloading the Everything Samsung App. By scanning the QR code

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wash quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was a great buy! Excellent quality and super easy to use. It has steam and different levels to accommodate your clothes needs, You can decide if you want a faster or longer cycle for anything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Efficiency, Wash quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Easy to use, efficient, fast! Great Value!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dryer Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good like the product and brand love the color easy intallation i recomend it

    I would recommend this to a friend
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