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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2652 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer. However, some customers mentioned that the washer's depth may be inconvenient for shorter individuals, and that the spin cycle and balance could be improved. A few users also reported experiencing issues with the machine's reliability. The small agitator size was also noted as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,652 reviews
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    huge!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! It has lots of settings that I am not used to having but they are very useful! The drum is huge and It's my first washer with NO agitator and I absolutely love it! I can wash so much more now.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Tub size

    Rated 5 out of 5 stars

    My wife couldn't be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this unit as a gift for my wife and she is so incredibly happy. We can do about twice the load size per wash as we used to, and it cuts our time spent doing laundry in half. Much gentler on her dresses and fine sweaters than our old unit....runs smoothly and quietly...and she loves the way it sings to her when it's done with a load. We've tried most cycles on it by now, and it's all worked perfectly. Also wonderfully compact considering the tub size. Wonderful washing machine!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give a five star rating but the only reason I give a four is because even though is super size capacity if you fill it up full with laundry it doesn't fill enough water to cover the clothes I tried all the settings and probably has to do with the machine being eco friendly,another thing is the washer in general is pretty quiet but at some point during the cycle has little bit lauder humming that the back cover vibrates and rattle I haven't checked if the screws on the cover are tide enough though but in my view if is new you shouldn't have to check or repair anything even if is single screw loose.

    I would recommend this to a friend
  • Cons mentioned:
    Depth

    Rated 5 out of 5 stars

    Big load washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is deep! I'm 5'6" and have to stretch to get the last piece of laundry out. Been installed for the past week, and doing its job!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellence washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is the best beacuse it save water and has big space to put more clothes. Doesn’t make any sound while doing the spin cycle.excellent washer.happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very efficient washer for a family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is big enough to handle a family & more. It also is a more modern spin over my old washer. “Very Good upgrade”

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great product for Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shocked how quiet these machines are and they really do a great job ! Bestbuy Delivered and installed made it hassle free ! I am happy i chose this brand!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in need of a new Washer &dryer. We are Samsung fans all the way. After extensive research we chose this washer. Being that I am the primary laundry do-er I have the most use with this . I absolutely love it. It is HUGE and fits 1 whole laundry basket in it. (Which makes my life much easier) . A great value for the price paid. Plus the delivery was flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Wonderful Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity and cleaning! I've already referred this to a friend and they love it too!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Tub size

    Rated 5 out of 5 stars

    So far so good. Quiet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the deep tub. My clothes come out Clean. It’s quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Super large drum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super large drum you can set a ton of clothes in here. The very bottom is about a foot off the ground. Hope you have long arms. Nice plexiglass top Unbreakable.. also pretty quiet operation

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Love this clothes washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a top loader without agitator. I love that clothes no longer get hung up on the agitator. The spin cycle gets clothes much dryer than the 1970s model this replaced!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Control Panel Failed at less than 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer just over a year and the water was not filling correctly. Only a few inches of water, clothes not washed or rinsed. Called Samsung customer service, calibrated and tried numerous combinations of setting, no change. So paid to have service come out, "it's the control panel board, not covered, cost about $400!" Never again will I buy Samsung and you should not either.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback, DBFried. ^Lo Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    BEST washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this for a week and is absolutely amazing I definitely recommend it!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Dominique, we are amazed that you are so satisfied that we get your recommendation. We appreciate your loyalty to Samsung. ^SuSu Samsung

  • Rated 4 out of 5 stars

    Love the size!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our washing machine. It holds a ton of clothes! I went from doing multiple loads a week down to only 1 load for a family or 3. Has multiple wash setting that come in handy. Only negative for me is that I’ve never used the bleach tray and I just noticed mold in the top of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this washer. It is literally HUGE!! In doing extensive research on washers and dryers these samsung products seem to just be the best. Everything works great. It is simple to use yet has great options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer for the price, many features i still have not used yet, but will keep trying them out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I’ve had Samsung product and I really love the simplicity and reliability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the different wash cycles and the ability to customize! Also purchased matching dryer, great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the large capacity drum. Ease of use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no trouble using this product. Am loving it.

    I would recommend this to a friend
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