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Customer reviews

Rating 4.4 out of 5 stars with 262 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers praise the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash for its excellent wash quality, ease of use, and quiet operation. Many appreciate its large capacity and efficient performance, along with the convenient smart features and sleek design. The connectivity options, allowing communication with other Samsung devices, are also frequently highlighted as a positive aspect. Overall, the positive feedback focuses on the machine's effectiveness, user-friendliness, and modern design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 262 reviews
  • Pros mentioned:
    Ease of use, Noise level, Wash quality

    Rated 5 out of 5 stars

    Samsung Wash Clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Sleek, sturdy, and SILENT! Washes better than any machine I’ve had and is simple to use. Connected to dryer with the MultiControl Kit, even though not stacked (fits when right next to each other).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    On second thought…

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since there are probably a lot of other reviews on this item I will clarify some of it was very unique features instead. The best thing that we love about this washer and dryer set is the ability for them to stack but control both machines on the bottom display. The worst thing that I dislike about both is I still haven’t figured out how to operate from my iPhone! The other really negative thing is that on several washes and dry there have been very strange faded blue marks. I attribute these streaks to some kind of new lubricant in the machine system but I’m not sure. Lastly the other thing that we don’t like is that it shows fingerprints constantly despite wiping it clean and you know how fingerprints get with dirty clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving all the features that my washer and dryer have wi-fi was a must for us.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sold a defective washing machine that ruined my floors, damaged my sockets & walls. I was informed that this machine shouldn't have been sold to me because someone else had experienced the same issues with it. Currently, it has been 7 months, & I'm still unable to resolve this matter with the repair company, despite having purchased a 5-year warranty. It hasn't been worth the time or money. Additionally, the technical support from Samsung has been disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A very happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow really does a great job getting clothes clean. I just love not having to guess on how much Detergent to put in Because it doesn't owe on its own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really pleased so far and love that it has WiFi and sends alerts to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Washer with ALL the Bells and Whistles!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this in August of 2021. We couldn't be any happier with this washer and all the features that it provides. We particularly like just filling up the detergent and softener reservoirs and letting it determine how much to use so you don't have to add for each wash cycle! Plus the SmartThings connectivity is an added bonus as well for wifi connectivity. The washer is also unbelievably quiet during the wash cycle. We replaced another Samsung unit that was still operating but we wanted to upgrade to this model. The multi control accessory is also an awesome feature for the Stacked units so you can control the dryer from below on the washer control panel. We also added the side dryer vent accessory that worked well for our installation. If you were contemplating buying it this should help make up your mind!! BUY IT! YOU WON'T BE DISAPPOINTED!!

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Quite one

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots or features and quite. It has smart things. We really love this and it has a huge drum it takes lots of our cloths and washes it very nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Door leaks - Big price for a washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered July 23rd, 2021. $1200 washer. Today, the door leaked water all over the washroom (small load). I opened the door and took photos of the malfunction (included in this review). I am activating my Geek Squad warranty today, and my next update will include how that went and when this is all resolved.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello jvnadyman, here at Samsung we value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804325) and it will help our team pull up your information. We look forward to hearing from you. ^Lena Samsung

  • Pros mentioned:
    Capacity, Wash quality

    Rated 5 out of 5 stars

    Next Level Design with Samsung Special Sauce

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impressions of the Samsung WF50A8800AV washing machine are strong and positive. The glassy, clean design is very modern and conveys a strong sense of quality and premium finish. It is bold and substantial and really puts into perspective how pedestrian our previous washing machine appeared. When we ordered this unit we weren't sure about black appliances, but our concerns disappeared once they were positioned in our laundry room. The glossy finish and large glass door reflect light and do not darken the room as we feared. On the contrary, I now wish our laundry room was positioned to make these machines more visible as they fit in like a beautiful modern piece of furniture. (And I'm not even a modern furniture kind of guy.) Functionally, the machine is on the bleeding edge of tech. Samsung is leading the charge to revolutionize the home appliance industry and this is their special sauce. While some folks may never dig into all the tech, the machine allows for simple operation as a basic appliance that your grandmother would have no problem using. But even grandma will benefit from the technology as the machine learns over time based on usage patterns with no input required. For gadget lovers the Easter Basket is loaded. You'll find support for advanced phone integration to operate and fine-tune the wash cycles, AI to predict your wash cycles, compatibility with Alexa, Google Assistant or Bixby for notifications and control and the units can be stacked and controlled from the bottom set of controls--no more step ladder required. As far as being a washing machine, this machine supports every mode you could ever want such as standard wash cycles, refreshing fabrics, multiple steam options, quick wash, etc.... Nothing is missing. The capacity is also much larger than our previous standard machine and it operates in near silence with no noticeable vibration. Clothes have come out clean as should be expected. Finally, and probably my favorite feature is the configurable auto-dispensing detergent and softener feature. I can now rely on my young daughter to do her own laundry without creating a giant detergent spill. I'm excited to learn how the machine adapts to my habits going forward but so far am mightily impressed with this premium appliance from Samsung. I just hope we have the discipline in our family to keep these units free of clutter so we can enjoy the design (I'm not placing any bets.)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible product. Broke in 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in 2 years. Repair service couldn’t repair it as the part is not available. For a brand new washer i expected better. Straight trash product. Samsung makes the worst products. Don’t ever buy samsung

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in a year

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer broke a year and a half after purchase. Samsung could no longer service it due to warranty expiring in a year. Will never buy Samsung again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ruining clothes 3 months after purchase!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy! I purchased this on 6/14 and on 9/23 it started pulling threads on our clothes. This is a $1,000 machine and it is damaging clothes less than 3 month from purchase! Best buy is sending someone to fix it which is great, but this is not ok for a $1,000 washer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent machines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently received Samsung 5.0 cu. ft. Extra-Large Capacity Smart Dial Front Load Washer with OptiWash™ and Samsung 7.5 cu. ft. Smart Dial Electric Dryer with Super Speed Dry (WF50A8800AV & DVE50A8800V) . When it first arrived I felt like I had just received a laundry set from the future. Once I hit the power button, the machine clearly explained the set up and various features. I truly love the different modes for different loads. Especially the bedding mode. I love the steam sanitizer feature most of all. Our clothes and linens feel just, if not better than when we first purchased them! Everything comes out so soft and fresh. I feel like i have never had real clean clothes until NOW. I am amazed at the fact that I can control my both washer and dryer from my alexa device, phone or from the washer alone. The dryer has a inner stand that I am able to place tennis shoes on. The washer and dryer both have a nice sleek and slim design! The both hold double what my old machines could hold. Its like doing laundry at a luxurious laundromat. So worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Cutting-Edge Cleaning Power and Smart Technology!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash is a revolutionary appliance that combines cutting-edge cleaning power, smart technology, and a striking brushed black design. This washer offers an exceptional laundry experience with its advanced features and innovative technologies. As someone who values efficiency, performance, and style, I recently invested in the Samsung Stackable Smart Front Load Washer, and I have been thoroughly impressed by its capabilities, versatility, and convenience. If you're seeking a washer that delivers outstanding cleaning results while seamlessly integrating into your smart home, the Samsung Stackable Smart Front Load Washer is an excellent choice. One of the standout features of this washer is its spacious 5.0 cu. ft. capacity, allowing you to tackle large loads of laundry effortlessly. Whether it's bulky bedding, multiple sets of clothes, or heavily soiled items, this washer can handle it all with ease. The generous capacity ensures that you can spend less time doing laundry and more time on the things you love. The high-efficiency performance of the Samsung Stackable Smart Front Load Washer is made possible by its powerful cleaning technologies. With steam and OptiWash, this washer delivers exceptional cleaning results. The steam cycle penetrates deep into fabrics, effectively removing tough stains and odors. The OptiWash feature optimizes the wash cycle based on the load size and fabric type, ensuring efficient and thorough cleaning every time. Say goodbye to stubborn stains and hello to fresher, cleaner laundry. The smart technology integrated into this washer elevates your laundry experience to new heights. With the Samsung SmartThings app, you can control and monitor your washer from anywhere using your smartphone. Start or pause a cycle, receive alerts when a load is complete, and access troubleshooting options conveniently. The smart capabilities of this washer make laundry management effortless and allow you to stay in control of your laundry even when you're on the go. The stunning brushed black design of the Samsung Stackable Smart Front Load Washer adds a touch of sophistication to your laundry room. The sleek and modern appearance enhances the aesthetics of your space and complements a range of decor styles. The washer's brushed black finish exudes elegance and makes a bold statement, turning your laundry area into a stylish part of your home. In addition to its exceptional performance and style, the Samsung Stackable Smart Front Load Washer is designed with user convenience in mind. The large and intuitive display panel allows for easy cycle selection and adjustment. The drum's interior lighting illuminates the interior, making it easy to load and unload laundry, even in low-light conditions. The door lock feature ensures that the washer remains securely closed during operation, providing peace of mind and safety. The Samsung Stackable Smart Front Load Washer is also equipped with a self-cleaning cycle that keeps the drum fresh and free from residue buildup, maintaining optimal cleanliness and preventing unpleasant odors. This feature extends the lifespan of the washer and reduces the need for manual cleaning. In conclusion, the Samsung 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and OptiWash offers cutting-edge cleaning power, smart technology, and a stunning brushed black design, making it a top choice for those seeking superior laundry performance and style. With its spacious capacity, steam and OptiWash features, smart functionality, and eye-catching design, this washer delivers exceptional results and enhances your laundry experience. Transform your laundry routine with the Samsung Stackable Smart Front Load Washer and enjoy cleaner, fresher clothes with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Great but!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer, use the smart feature all the time to get notifications that the wash is done and how much time is left without having to physically check the washer, which makes it easy to plan around and get other things done in the meantime. Different cycles plus customizable settings are available to adjust to each load. We bought the matching dryer and they talk to each other, sending the load information from the washer to the dryer, and also it’s wonderful that I can control the dryer from the washer (we stacked ours, note that we found out this feature does not work unless you buy the connecting cable from the washer to the dryer which we had to buy from Samsung directly)

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Efficiency

    Rated 5 out of 5 stars

    Excellent washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is excellent, I have it for 3 years & it is heavy used & still perform excellent. Huge capacity. We will buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Really spins things dry

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace a Samsung top load washer that only just turned 5 years old. Nothing wrong with it, worked great, I just wanted the connectivity options, as I'm doing with all my kitchen appliances. I like the SmartThings integration. Other than delivery problems, I've not been disappointed with the purchase. I made the mistake of trying these rolling stands for under appliances. Turns out they are far weaker than I thought, and the one under the washer doesn't have feet directly under the corners where the weight rests, so that means the washer is not on a solid, stable platform. But it's a pain rearranging things, so for now I've left it like that. And surprisingly, even with my heavier winter loads from sweaters and such in this Wisconsin winter, despite being on a less than ideal footing, it has no issues with balancing and spinning. The previous washer, a top load, would sometimes take up to an hour longer on its own trying to balance the load for the spin cycle, since sometimes sweaters and such would bunch up on one side, and as it began to spin, its sensors would stop it, force it to go back and fill the basin and try to move it around by going back and forth for a while. Often I'd have to open it and manually rearrange things to get the spin cycle to run at all. This one - even with the poor platform, not once has it had an issue with the spin cycle. It does so well that as it spins up, even on the base that allows for movement, it only moves slightly at the lowest speeds as it either starts to spin up or finishes slowing down. At speed it doesn't move at all. VERY impressive. And the spin cycle, not even hitting the high setting, gets clothes dryer than my old one EVER did. Half the time they feel mostly dry as i pull them out to put in the dryer. No issues with connectivity. It even allows the control of the dryer if you stack them. Noise levels are VERY minimal. So much quieter than my 5 year old top load Samsung. Got it on sale, so definitely got a good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this washer and dryer set!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    **DISCLAIMER**I purchased my dryer at a discount in return for my honest feedback Before I get into my review, I must say that your experience will be significantly improved by buying the pedestals if you purchase this washer and dryer. The pedestals were a game-changer for me! The brushed black look perfect in my all-white laundry room. I now leave the laundry room door open because the appliances look so sleek and modern. I have washed several loads of clothing since I have received this set. My clothes have come out great. They seem cleaner and more comfortable after being washed and dried. Both appliances have wifi capabilities that let you use the Smart Things app. I love this app because you can send "recipes" directly to the washer and tell it to wash the load a certain way. The auto dispenser is extremely helpful since I only purchase the large Costco-sized laundry detergent and softener. You have the ability to choose the level of detergent that is dispenced (low, medium, heavy). I have washed several loads on heavy and still have not had to refill the dispenser yet. The size of the washer is excellent. I can wash large loads, and I can also wash my king-size sheets and comforter. I haven't used the speed cycle yet, but it is an option. I believe you can wash a load in about 20 minutes. This will definitely come in handy! I also enjoy the ability to delay the time in which the washer starts. I can put my clothes in the washer and have it begin washing in the morning so that the load is still fresh when I need to dry. The dry is very efficient as well! The clothes came out dry, and nothing has been damp, even with sheets and towels. I have only tested the steam ability once, and it worked really well. I love that you have to connect it to a water source so that I don't have to keep refilling the reservoir to steam items. My only con about this set (and it's a small one) is that the silver trim can be a fingerprint magnet. It's not a big deal, but it is something that I pay attention to. Other than that, I would highly recommend you purchase this washer and dryer. They are game-changers!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Efficiency, Wash quality

    Rated 4 out of 5 stars

    Efficient, High Capacity Washer | 1 Major Concern

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great, large-capacity washing machine. I love all the features on this smart washing machine. It's unbelievably efficient and you can fine-tune the wash cycle to what your clothing items need. The only complaint that I have is that this thing SHAKES A LOT. We've adjusted the feet and tried our best to level it correctly but it still shakes the dryer that sits on top of it pretty roughly. Depending on the cycle, it makes quiet a bit of noise and sometimes I think it's going to spin itself until it topples over. I have not found a solution to this problem yet, but will continue adjusting the feet until it's right.

    I would recommend this to a friend
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